Communication in Health and Social Care

Communication

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1 ...........................................................................................................................................1
1.1 Application of relevant theories of communication at health and social care......................1
1.2 Use of communication skills in health and social care.........................................................2
1.3 Methods of dealing with inappropriate interpersonal communication between individuals
in HSC.........................................................................................................................................2
1.4 Analyse the use of strategies to support users of HSC services with specific
communication needs..................................................................................................................3
TASK 2............................................................................................................................................3
2.1 Explain how the communication process is influenced by values and culture factors.........3
2.2 Explain how legislation, charters and codes of practice impact on the communication
process of HSC............................................................................................................................4
2.3 Analyse the effectiveness of organisational systems and policies in promoting good
practice in communication..........................................................................................................4
2.4 Suggest ways of improving the communication process in a health and social care setting 5
TASK 3............................................................................................................................................5
3.1 Access and use standard ICT software packages to support work in health and social care 5
3.2 Analyse the benefits of using ICT in health and social care for users of services, care
workers and care.........................................................................................................................6
3.3 Analyse how legal considerations in the use of ICT impact on health and social care........7
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................8

INTRODUCTION
Communication is an essential process at every workplace which facilitate in delver
better and effective delivery of services so that suitable gain could be impose (Antheunis, Tates
and Nieboer, 2013). In health and social care, each and every aspect required to communicate
properly so that absolute derivation of outcome could be drawn. This project includes three case
studies on communication aspects where the importance of exchange of data could be evaluated
in better manner. Such sections will going to reflect upon on utilisation of communication skills
at health and social care. It will also define about various factors whom used to influence the
communication process at workplace. Although, there will be a requirement to implement ICT at
health and social care setting.
TASK 1
1.1 Application of relevant theories of communication at health and social care
Anna was a lady whom got suffer from a stroke where a health and social care setting
doctors not respond to much on the needs and demand of such individual. They prescribed wrong
and unnecessary comments on Anna and her husband and not respond to provide appropriate
diagnose to them (Bennett, 2010). Later they want to GP from where they got transfer to another
hospital and get diagnose from stroke. Thus, doctors and nurses of such hospital need to
understand about various theories of communication properly at health and social care setting so
that effective delivery of services used to take place. Some theories of communication are: Humanistic theory: In this theory, appropriate analysis of an individual is must which
facilitate in identifying the major cause. Doctor required to understand the basic need of
Anna and then used to provide suitable care from which they betray. This might cause the
chances of death of Anna which further could be sue in nature by her husband.
 Behaviourism theory: This theory define and signify about the behaviour of an
individual properly so that a better understanding of their nature suppose to be done.
Doctor of such health care practice have to analyse the behaviour of Anna properly and
recognise such symptoms. Thus, if they found any deviation in report then appropriate
diagnosis need to deliver to her so that her health could improve.
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