Care Home Program Development Plan

This assignment tasks students with creating a comprehensive development plan for a care home program. The plan should encompass clear objectives, identification of necessary human and physical resources, strategies for monitoring and controlling progress, methods for gathering feedback from stakeholders, and evaluation measures to assess program success. Additionally, students must identify a potential contingency (e.g., changing policies or funding) and outline how they would modify the program in response to such challenges. Finally, the assignment requires the development of client satisfaction surveys to gauge the effectiveness and impact of the care home program.

Community Services Sector

1. Background/Overview
Leaders in the Community Services sector have a responsibility to
foster diversity within the workplace. Research and analysis of
diversity data is an important skill to use when developing
workplace diversity strategies that support inclusiveness. The
ability to develop contingencies to address weaknesses or negative
impacts of strategies is also a required skill.
2. Brief
In this assessment, you will investigate how to promote workplace
diversity and develop communication strategies to support this for
the not-for-profit organisation, CareShore (as described in the
activity scenario).
You will demonstrate this knowledge by:
 researching and gathering qualitative and quantitative data
 analysing that data to develop workplace diversity and
communication strategies
 considering potential barriers and possible solutions to
those barriers
 discussing the potential benefits of diversity to CareShore’s
workplace objectives
 demonstrating the positive and negative impacts of
diversity practices for self and others.
Some of the questions in this assessment have multiple parts to the
them, so please make sure you answer all the parts and pay
attention to the numbers of examples required (where indicated)
and the required word counts (where provided).

3. Activities
Investigation
Scenario
You are working as a Program Coordinator at CareShore, a not-for-profit organisation delivering various
programs to a diverse community involving case work and group activities. Your Program Manager
mentions how CareShore has grown considerably in the last few years and that, in the last few months,
new staff have been employed from a variety of diverse backgrounds. Due to considerable growth,
CareShore has assessed the need for reframing their organisational communication procedures and
protocols to meet local community needs.
One of the key challenges for CareShore is to ensure that their communication strategic plan reflects the
diversity of their staff and community. Your Program Manager has requested you to analyse and review
the current communication strategies to develop and implement a communication plan that addresses
diversity.
Your tasks will be:
1. Research your own community to identify the most common ethnic groups within your area.
2. Determine the communication needs of the diverse community and staff.
3. Determine organisational strategic plans to communicate with diverse clients and staff.

Using the links below, locate your local community within your state/territory to retrieve statistics on the
diversity of your community, then perform the tasks and answer the questions as part of the analysis.
Alternatively you can use Australian Bureau of Statistics Census 2011 report for a quick view.
State Local Government Directory
Western Australia (WA) http://www.dlgc.wa.gov.au/
South Australia (SA) http://www.lga.sa.gov.au/
Victoria (VIC) http://www.knowyourcouncil.vic.gov.au/
New South Wales (NSW) http://www.olg.nsw.gov.au/
Queensland (QLD) http://www.dilgp.qld.gov.au/
Northern Territory (NT) http://www.dlgcs.nt.gov.au/
Tasmania (TAS) http://www.dpac.tas.gov.au/
Austrailian Capital Territory (ACT) http://www.communityservices.act.gov.au/

1. Analyse community diversity and present the information in meaningful way
a) Identify the population percentage, population numbers and socio-economic factors impacting each
target group. Socio-economic factors are the social and economic experiences of individuals in the
society. Examples: Income and occupation, place of residence, ethnicity & culture.
Target group Population
percentage
Population
numbers
Socio-economic factors impacting
this group (at least 2 examples, 25
words each)
Non Australian Born
20.5% 888,636 1. The unemployment rate for
the people who have been
shifted from some other
country is slightly higher in
comparison to that of the
people who belong to
Australia
2. The income earned by the
non-Australian is lower and
falls in the group of median
level income earners in
comparison to the
population of high income
earners in Australia as a
whole
Australian Born (Non
Aboriginal and Torres Strait
Islander)
75.6% 3,277,117 1. Migrants have much higher
level of education in
comparison to the one who
are from Australia
2. People from other countries
with higher education are
able to badge high skilled
occupation in both the
sexes in comparison to the
people who are born in
Australia.
Aboriginal and Torres Strait 3.6% 155,824 1. Higher unemployment rate
has been addressed in this

Islander
community which leads
them to lower life
satisfaction.
2. Racism and discrimination
is also quite common in
this group of the society.
They are not able to get
adequate amount of respect
from other Australian
population.
Totals 100% 4,321,577
b) In the table below identify the percentage and numbers of those who speak English as a first language,
as opposed to those who speak English as a second language in your local state/territory. Refer back
to your research links. Examples of English as a second language are individuals from culturally and
linguistically diverse (CALD) backgrounds who perhaps live in areas where their native, non-English
language is commonly spoken at home or in the community.
Target group Population percentage Population numbers
English as a first language 90.2% 3,901,067
English as a second language 9.8% 423,841
Totals 100% 4324908
c) Based on the data you have researched, identify at least two possible barriers or restraints that
affects communication and suggest possible solutions of how you would address these barriers in
your communication strategy.
Possible barriers or restraints
(50 words each)
Possible solutions
(50 words each)
1. Lack of adequate amount of knowledge
regarding spoken language of the individual can
restraint the communication process. Language
barrier is the common issue faced at the
workplace hen people from community work
together.
Proper language training to the employees can help
in this case. Moreover, keeping translators or more
use of written communication process can help in
resolving out this issue to the maximum.
2. Another barrier can be cultural barrier. People
can get hesitated in sharing their religious and
cultural aspects with each other as it can harm
the sentiments of people with other culture. It
Understanding each other culture as a ice braking
activity can help in eradicating this barrier.
Moreover, initiate diverse culture at the workplace
can surpass this issue.

can create conflicts in the organization.
Below is the CareShore staff profile and workplace objectives relating to diversity.
Please review the information and then answer the questions that follows
CareShore Staff Profile
Korean 2
African (not disclosed) 2
Vietnamese 1
Aboriginal and Torres Strait Islander 2
Arabic 10
Lebanese 2
Indian 2
Pakistan 1
Bangladesh 1
Nepalese 1
Afghanistan 1
Australian 10
European (not disclosed) 5
Russian 1
Chinese 2
People with disability 3 (Hearing or vision impairment)
Mature-aged workers (65+) 2

CareShore’s workplace objectives
Key outcomes
Increasing the diversity of our workforce
CareShore is committed to increasing the ratio of staff it employs from the following diversity groups:
• Aboriginal and Torres Strait Islanders
• People with disability
• Mature age workers
• People from diverse cultural and linguistic backgrounds.
An Employee Plan for each of these groups will be developed during the first 12 months of this
strategy. In addition, specific recruitment strategies will also be developed for Aboriginal and Torres
Strait Islanders and people with disability. These documents will outline how CareShore will increase
the ratio of staff employed from these diverse groups. Given the organisation’s Closing the Gap
agenda, CareShore has continued to work towards a target of 5% for Aboriginal and Torres Strait
Islander staff in the next 12 months. Targets for other groups may be developed in the plans over the
next 12 months.
Committing to action
CareShore is committed to workplace diversity and inclusion that reflects the significant diversity of the
community we serve and ‘empowering people to actively engage and participate in their community.’
The actions our organisation will implement to ensure we achieve this goal are outlined within this
strategy.
Celebrating workplace diversity and inclusion
We will take the time to acknowledge workplace diversity and inclusion and embrace the diversity each
person brings to our workplace. A calendar of key dates has been included within this strategy which
highlights opportunities for our organisation to reinforce the importance of workplace diversity and
inclusion. These events will be acknowledged and celebrated within our organisation.
Monitoring and reporting our performance
CareShore will release an annual workplace diversity and inclusion report which summarises key
achievements and areas for improvement against this strategy.
(adapted from the Department of Human Service’s Workplace Diversity and Inclusion Strategy 2011-
2015)

d) Based on the CareShore staff profile, list 3 (three) potential benefits of a diverse workforce and
describe how they contribute to meeting CareShore’s diversity and inclusion strategy.
Diversity Examples: Disability, culture, gender, etc.
Meeting CareShore’s inclusivity objectives through a diverse workforce
Potential benefits of a diverse workforce Contribution to CareShore's diversity and inclusion strategy
1. It helps in increasing creativity of
work as variety of solutions are
given by people with different
backgrounds with the aim to
achieve common goal.
It will help in attracting large number of employees with different
background and help in achieving the common objectives of
CareShore.
2. Development of language skills. As
various people belonging to
different communities will work
together at a common workplace.
It will be easy for CareShore top expand globally. It has led to
increased results and better achievement of goals.
3. It helps in creating positive
reputation of the organization
which further increases the trust of
the people as well.
Job seekers attract towards the organization that have evident
diversity in the workforce. It also ensures that the organization is
not involved in discrimination. Hence, it will help in achieving
diversity strategy of the CareShore.
e) Reflect on CareShore’s current diversity practice in relation to the objective of ‘Increasing the diversity
of our workforce.’ In the table provide 2 (two) examples of each of the strengths, opportunities,
weaknesses and threats to achieving CareShore’s objectives. (Refer to CareShore’s workplace
objectives above)
Strengths
(possible benefits for staff and clients)
Weaknesses
(possible areas for improvement for staff)
1. Development of immense knowledge regarding
different culture, language, ethnicity etc. 1. Difficulty in recruiting well qualified members
2. Less chances of discriminations on the basis of
religion, origin or ethnicity at the workplace.
2. Difficulty in accommodating people from different,
religion, origin and ethnicity at common workplace
peacefully.
Opportunities
(possible benefits for the organisation)
Threats
(possible barriers to implementation)
1. Global expansion of the organization in easier with
people belonging to diversified background.
1. It can lead to clashes between the diversified people,
if not handled properly.
2. Better understanding of risk and achievement of 2. increased risk of conflicts and biasness at the

upcoming goals. workplace.

f) Part of your role as a community services manager or team leader is to promote and foster diversity. In
the table there are a number of strategies that can help achieve this. Provide an example of the work
practices or resources that you could use to implement these strategies. (20 words per strategy)
Strategy Work practice/s or resource
Role modelling
If the top-level management are able to follow the
stated policies and procedure, in that case, it is easier to
promote it to lower level management as well.
Coaching Training and development program and counselling can
help in achieving the stated objectives.
Mentoring One to one mentoring and understanding their behavior
can help in development of better policies.
Professional development of staff Improvement in job performance and adoption of
practices tare best suited to the employees.
Consultation
Gathering and exchanging information from the
employees can help in making them feel a sense of
belongingness.
Collaboration
Collaborating with other organization and sharing views
with them can help in better development of policies
and procedure for the organization
Provision of resources/information
Keeping secrecy in the personal information of the
employees can increase the trust of people towards
organization.
Creating a supportive work environment
Counselling the employees time to time and supporting
them in their activities can help in generating better
output.
Implementing diversity policies and procedures
A set rule book of policies and procedures helps in
making sheer understanding of the legislation which are
followed by the organization internally and externally
as well.
g) Depending on the quality of diversity work practices, clients and staff can experience both positive and
negative impacts. In the table identify both a positive and negative impact for each experience.
Experiences
Positive impact of quality diversity
practices Negative impacts of poor diversity
practices

Example:
Management
Staff will work cohesively and provide
quality services to the clients
Staff will have prejudices towards team
members and clients and this will impact
on service delivery
Personal behavior
Employees are able to connect their own
culture with that of organizational
culture
Personal opinion regarding people with
different culture can create a hassle
environment at the workplace further
impacting the deliverables to the client as
well.
Interpersonal
relationships
Teamwork at the work place at the time
of crisis and help in better solving out of
the issue.
Issues within the teams can divide the
opinions based upon culture. It can attract
biasness towards a particular group of
people further leading to conflicts.
Perception of self
Positive perception about each other
helps in creating happy and healthy
environment at the workplace.
Negative perception towards each other
can give rise to conflicts and biasness at
the workplace.
Social expectations of self
Employees tend to expect that they will
be able to get an environment where
they will not be discriminated based
upon religion, origin or ethnicity.
Employees are pressurized to follow
certain set of rules and regulation. It can
affect the quality of services delivered by
them.
Social expectations of
others
The expectation from a socially
diversified organization is higher in
comparison to the one having a
discriminated environment.
It is difficult to live up to the expectations
of the society. Not fulfilling the
expectation can degrade the bran image of
the organization.

Additional resources:
Australian Human Resources Institute - diversity category
https://www.ahri.com.au/awards/ahri-awards/hall-of-fame/2015-winners
Gender equality - https://www.wgea.gov.au/
Diversity - http://www.hcamag.com/hr-resources/diversity/
Diversity Council Australia - https://www.dca.org.au/
Department of Human Services - https://www.humanservices.gov.au/corporate/annual-reports/annual-
report-2014-15/preliminary-information
Google search for best practice diversity policy Australia - https://www.google.com.au/webhp?
sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=best%20practice%20diversity%20policy
%20australia

1. Determining the
communication needs of a
diverse staff and clients
As an organisation, it is
common to liaise and/or work
in partnership with different
stakeholders and other
service providers within your
local community to enhance
service delivery for both
clients and staff.
Prior to communicating any
information about your service
and to clients who engage
with it, you must be aware of
your organisation’s processes,
reporting hierarchy and your
legal and ethical requirements
must be considered.
a) In the table below, provide
one example for each of
the legal and ethical
requirements listed that
may prompt your
organisation to access
external sources. Identify
the relevant stakeholder/s
to fulfil this requirement.
We have provided an
example.
Legal and ethical requirements Example (25 words) Stakeholder/s
Example: Clients’ rights Client is not satisfied with the service and wishes to
make a complaint. Ombudsman
Confidentiality of client
information
Clients wants that all the personal information provided
by him is kept confidential
Client file manager
1. Background/Overview
Australia is an increasingly multi-cultural and multi-lingual diverse
society. In order to communicate effectively and understand the
changing needs of clients, community service workers need to
have a comprehensive understanding of diversity and
communication.
Community services workers who are currently in the sector
should be aware of diversity, however, it is the responsibility of
managers and team leaders to develop, manage and promote
diversity through effective communication strategies.
2. Brief
In this assessment, you will demonstrate the knowledge required
to develop workplace diversity and communication strategies to
meet organisational objectives. This will include the ability to
identify legal and ethical requirements, the relevance of
stakeholders, both internally and externally, and the need to
employ a range of different strategies to meet those needs. Your
answers will require you to demonstrate you have considered the
potential outcomes and impacts of your communication and
diversity protocols.
Some of the questions in this assessment have multiple parts to
the them, so please make sure you answer all the parts and pay
attention to the numbers of examples required (where indicated)
and the required word counts (where provided).

Equitable access to services Client have right to access all the services which are
extended to the one who are facing disabilities
Ombudsman
Duty of care
Proper labelling to the medicines with clear indication
of date of expiry and date of manufacturing is
mentioned which are stored in the organization
Community service
worker
Mandatory reporting The first guardian of the client must be aware of clinical
and non-clinical conditions
Community service
worker
Informed consent Before starting any new dose of medicine, the client
must be informed regarding its benefits and side effects.
Community service
worker

b) In order to show respectful workplace diversity, there are various types of communication needs that
are required in a community services organisation. With reference to the diversity of the staff and local
community, in the table below identify three (3) types of internal or external communication needs, that
could result in competing or conflicting interests. In the next column, describe why it is a competing or
conflicting interest.
We have provided an example.
Internal or external
communication need
Description of potential competing/conflicting interests
(10-25 words)
Example: Celebrating Christmas Not all cultures celebrate Christmas. How can we include these cultures?
Marking a universal language for
communication at workplace
Since, all the people belong to different communities, it is difficult to
have one universal language of communication
Trouble in fluency and accents People may pronounce certain words in different manner. Moreover, the
meaning to the same may also vary.
Direct and indirect communication Discretion in presenting information. For instance, face to face interaction
may be promoted by one and virtual interaction may be preferred by the
other.
c) Communications within the workplace are required to keep staff updated of all policies and procedures.
Based on the diversity of the CareShore staff profile, consider cross-cultural communication strategies.
In the table below, provide three (3) types of communication strategies that could be used to share
information and justify the selection of each method.
Provide three examples.
Communication strategy or improvement Justification of strategy
(20 words)
1.Organizing one to one meeting with the
staff members.
Communicating with the staff members face to face helps in
judging their reaction and solving out their queries then and
there. It also helps in preventing them from creating any bad
image regarding the subject matter.
2.Opting for open conference meeting
where staff can directly come in contact
with the managers and discuss their views
openly.
It helps in encouraging employees from different background
to directly talk to the top-level managers. If hierarchy is
followed, the right thing may not be communicated to the top-
level management due to availability of communication gap in
the organization.

4. Avoid usage of jargons and slangs
Employees from different culture may not be aware of the
meaning of common jargons and slamgs.in order to avoid
any communication gap. A difficulty in understanding
communication can lead to dissatisfaction among the
employees.
sx
d) Describe the communication channel(s) or communication mediums that could provide the greatest
audience reach (50 words)
It is important that the communication channel or medium followed by the organization is best suited as
peer the culture. E mails is one channel of communication where richness of information is
medium as body posture, tone, emphasis can not be molded as per the intensity of the
information. However, it is a less time-consuming activity to transfer knowledge regarding certain
subject matter. It has greatest reach top the audience.

e) In the table provide 3 (three) communication needs and identify how the communication may be
adapted for use by audiences with other diversity needs.
We have provided an example.
Adapting Existing Communication Materials for inclusiveness
Communication need Communication channel(s)
How it could be adapted
and for whom?
Audience Adaption
Example: Bathroom gender
identifiers
International symbols
sign/plaque
Visually impaired
Non English speaking
Braille embossing
Pictures
1. Written
communication Letter/ Memo/ Notice People of different age
groups
Use of easy
vocabulary
2. Diversified spoken and
written English
One to one conversation / e-
mails
People belonging to
different cultural
backgrounds
Translation and
printed material and
language and
cultural interpreters
3. Reducing false
assumptions
Content in document format /
video and practical
demonstrators.
Disabled and low
learning outcome
people
Specific techniques
and aids, objects,
pictures, symbols
etc.

2. Developing a communication plan
In the table on the next page, develop a communication plan for the five (5) diversity-inclusive information
strategies listed.
You will need to complete the following information for each of the five strategies:
a) Identifying the stakeholders and whether they are internal or external
b) Deciding the most appropriate channel or medium
c) Proposing the most appropriate timing
d) Identifying how to promote inclusivity
e) Justifying what makes the enhancement(s) to the channel more inclusive
f) Identifying how each strategy will be evaluated

Proposed Communication Plan
Diversity-inclusive
information strategy
(a)
Stakeholders
(internal/external)
(b)
Channel
(c)
Timing
(d)
Inclusivity (How
will this be
promoted?)
(e)
Justification
(Why is this
inclusive?)
(f)
Evaluation (How will the
effectiveness of the
strategy be measured?)
What? Who? How? When? How? Why? How?
Providing employment
opportunities
HR manager Face to face
conversation,
interview
Once in a
month
By giving job
opportunities to
the people and
making them
aware about the
job openings
It is important so that
adequate amount of
human resource is
available to the
organization for
achieving the goals
By analyzing the
performance of the new
joiners in the organization
and their contribution
towards profits of the
entity.
Changes to office security
procedures
Risk manager Content
documents
Once in two
months
By finding
loopholes in
present security
procedures and
analyzing
different
strategies of
protection
It is important to
provide utmost
protection to the
people who are
living in the
community service
center. It helps in
protecting the
people.
Analyzing the loopholes
and making sure that all
the people living in the
community home are
protected and will not be
harmed due to ineffective
security procedures of the
organization.
Reporting on program
activities
To level
management
Documentation,
video
Once in a
week
It can be
promoted by
It is important to
have proper planning
The effectiveness can be
evaluated by comparing

conferencing
and face to face
meetings
preparing
effective plan and
rendering the best
to the clients.
Moreover,
making an
assessment of the
outcome
produced from it.
to the activities so
that the best can be
delivered. Moreover,
a check can be kept
on the business
activities further
leading to optimum
utilization of
resources.
the outcome of previous
week with that of the
present week.
Evacuation procedures
due to fire
Community service
workers
Training and
development,
fire drill
Once in a
month
Preparation of
effective
evacuation plan at
the time of fire
and analyzing
through the drill
that whether it
will be effective
to serve its
purpose or not.
A set policies and
procedure of
evacuation pan at the
time of fire will help
in keeping the clients
at the community
center safe.
drill will help in assessing
the effectiveness of the set
plan. Moreover, duration
of evacuation also plays
an important role in this
case.
Management of
aggressive client
behaviours
Centre head Mentoring,
counselling
Once in a
week
It can be
promoted by
sharing strategies
with the people
who comes in
It is important that
set rules and
regulation are
followed by handling
aggressive clients so
Evaluation can be done by
analyzing the behavior of
the clients and assess if
their aggressive nature
has diminished or not.

direct contact
with the
aggressive clients.
Moreover,
proper
documentation
of it and p-
providing the
same to the
community
service workers
can also help.
that the best services
can be provided to
them.

g) Identify two (2) financial implications that need to be considered when completing your
communications plan and the anticipated return on investment. (20-50 words)
Financial implications can include budget, physical and human resources.
Financial implications Anticipated return on investment
1. Requirement of resources
in care shore
High return of return through investment is anticipated as the
services will be delivered to client in the best possible
manner. Hence, better resources can generate higher return.
2. Requirement of Budget for
evacuation plan
It will be easy to provide the services to the clients and
hence will be able to fulfil the requirements in adequate
manner. Therefore, return on investment will be higher in
this case.
h) Consider the implementation of the communication plan. In the table provide one (1)
example each of how political, economic, social and technological factors could impact
on the effectiveness of the communication plan.
PEST Analysis – Implementation of communication plan
Political factors Economic factors
1. Changes in legislation of business law can
increase the requirement of budget
1. Increased interest rates will enhance the cost
of the plan
Social factors Technological factors
1. Changes in taste and preferences of the
customer will require adequate amount of
emphasis on planning aspect of community
services.
1. Changes in technological aspect demands
upgradation at the community center as well.

1. Background/Overview
As a community services team leader or manager, you will be
required to
develop a good understanding of the needs of the clients you work
with and
the community in which they live.
Your role will often be responsible for analysing those needs, and
then
developing programs designed to meet those needs. Through
engaging and
consulting with all stakeholders, you will be able to analyse the
social and
cultural factors that impact on clients and ensure that service
delivery and
programs take these into account.
Analysing needs enables you to make justifiable decisions about the
prioritisation and delivery of services. Once a program is
implemented and
developed, it is essential to monitor and evaluate it by determining
the
outcomes and success of meeting the need.
2. Brief
The tasks in this assessment include:
 Analysing statistical information to inform program
development
 Identifying the factors, effects, consequences and
experiences of different client groups
 Developing a stakeholder engagement plan to analyse
service needs
 Investigating the needs and issues of individuals
 Developing a program plan to address the identified need
 Identifying implementing, monitoring and evaluating
strategies
 Evaluating program objectives and program satisfaction

3. Questions/Task
1. Visit the website for the Australian Bureau of Statistics and browse their statistics
tab. Carefully select 1 of the sub-categories within the health, people or labour
statistics. Take the time to review the various categories and choose a group of
statistics that interest you. From these you will be required to determine a need
and use it as the basis of your program planning.
Reference the selected group of statistics and provide an overview of the key
findings of the statistics (100 words).
Example: The diverse cultures in a particular local government area where
English is a second language signify a need to develop culturally appropriate
services for those communities.
The selected category for analysis is Aboriginal Torres strait islander Australians which are
considered to be a community belonging to an island of Queensland, Australia. As per the
census of 2011, 3% of the total Australians population belongs to this community. To be
precise, there are 669900 people belonging to this community living in Australia. English is

considered as their second language and they tend to speak their own community language
in general. The characteristics and other habits tend to be quite different for this community
and does not match with the people who are non-Aboriginal Torres strait islander
Australians. Hence, in that case, they tend to find issues in adjusting themselves at work
place and in the society. Moreover, they also face discrimination in the society due to their
belongingness to that community. The legislation give equal rights to this community in the
law.
2. When planning and providing community programs, consideration must be given
to the broad social and cultural context in which our work is planned and
practiced in industry. By better understanding client groups and the issues that
impact on their lives service provision can be adapted to meet their individual
needs.
Complete the table by identifying the factors, effects, consequences and
experiences different client groups may present with. You are required to put at
least one point in each of the rows and columns. An example has been
provided.
Client social and cultural considerations for service planning
Client
Contributing
factors
(role of social
institutions in
policy decisions)
(Up to 25 words)
Impacts and
effects
(health and well-
being)
(Up to 25 words)
Consequences of
conditions
(what issues are
being faced now)
(Up to 25 words)
Experiences of
inequality
(personal role and
role in society)
(Up to 25 words)
Homeless person Shortage of
available housing
Lack of
employment
opportunities
Unable to afford
food
Unable to gain and
maintain
employment
Person with
disability
Inability to conduct
their basic
functions
Difficulty in
performing basic
tasks such as
eating, walking
etc.
Dissatisfaction
Unable to get
adequate amount
of respect from the
society
Long-term
unemployed
Shortage of
housing, food
Lack of intake of
food
Bad health and
higher mortality rate
Unable to gain
employment
opportunities and
earn their
livelihood.
Mental health
consumer
Lack of
understanding
basics
Lack of intake of
nutrients
Poor housing,
unemployment and
poverty
No social standing
and are being
discriminated due
to abnormal
behavior. Stigma

Elderly person
Slow down in
mental and physical
faculties
Chronic
Malnutrition
Limited access to
resources, lack of
awareness regarding
their entitlements,
Family and societal
mindset,
financially
dependent on
family members
Carers Emotional stress Chronic medical
conditions
Social isolation,
housing stress
Poor and reduced
mental and
physical health

3. When determining the types of programs that will support the community an analysis of need is an essential first step.
Complete the table to develop a Stakeholder Engagement Plan that provides a framework for engaging stakeholders in
participating in services and having input into their service needs. You are required to put at least one point in each of the
rows and columns.
Stakeholder Engagement Plan
Stakeholders
Engagement
Strategy
(Up to 25
words)
Communication
channels
(Up to 25 words)
Collaboration
methods
(Up to 25
words)
Opportunities
for integrated
participation
(Up to 25
words)
Potential
barriers to
participation
(Up to 25
words)
Mechanisms to
overcome
potential
barriers
(Up to 25
words)
Potential
service
partnerships
(Up to 25
words)
Resources
required
(including
financial,
human and
physical)
(Up to 25
words)
Timeframe
(Up to 25
words)
Client Clear
communication
Face to face
meetings,
telephonic
conversation,
emails etc.
Creation of
engaging
content
Development in
the cliental base
Ineffective
reach to clients
Development of
effective
marketing
strategy
Partnership
with other care
homes
Marketing
manager,
preparation of
financials,
4 weeks
Community
Understanding
their cultural
aspects
Advertisement Policy shift
from general to
community
based
opportunities
Developing
collaboration of
community
based people
Language and
cultural
barriers
Understanding
language and
cultural aspects
of the
community
Understanding
the aims and
policies of care
home
particularly
established for
Marketing
people,
financial
assistance
7 weeks

this type of
community
Other
Services and
Networks
Development of
services for
better attraction
of client
Documentation, e
mails, face to face
meetings
Creation of
engaging
content
Increased and
developed
services to the
end consumers
Inadequate
amount of
finance,
inadequate
marketing
activities
further
barricading in
attracting
clients
Establishment
of appropriate
marketing plan,
optimum
utilization of
available
resources
Outsourcing
marketing and
financial
services from
any outsourcing
company.
Marketing
manager,
finance
manager,
resource
manager,
management
planning
personnel
3 weeks
Colleagues
Extending
monetary and
non-monetary
benefits
Face to face
meetings, e mails,
telephonic
conversation,
Developing
policies for
better
employment
benefits to the
carers
Increased
employment
satisfaction
Unsatisfied
employers can
lead to higher
staff turnover
ratio
Better policies
can help in
resolving out
the issues
Human
resource
management
strategies
Human
resource
managers, top
level
management,
resource
planners
5 weeks

4. For each of the 4 stakeholders create:
 2 questions each for clients and the community to clarify their health and well-
being
 2 questions each for other services and networks and work colleagues to
identify clients’ diverse and multi-faceted needs and issues.
Stakeholder Clarifying health and well-being of individuals (10-50 words each)
Client
1. What type of health issues are you facing these days?
2. Do you suffer from any chronic medical condition since past five
years?
Community
1. What are the social and economic factors that lead to impact your
social well-being?
2. Is there any negative impact of current climatic conditions on the
welfare of people?
Stakeholder Investigating needs and issues of individuals (10-50 words each)
Other
Services and
Networks
1.what are the services that you expect which must be present in the
community home?
2. Do you face any difficult while living in a care home?
Work
Colleagues
1. Is the behaviour of care worker is appropriate at your end?
2. What other practices that must be adopted by carers while dealing
with you or other patients in the community care home?
5. Analyse the statistics of your selected Australia Bureau of Statistics (ABS) health,
people or labour subtopic. Using this information determine an individual, group
or community need.
Provide a justification (based on your statistical analysis) of why you have
determined this need (100 words).

Analyzing the specific of Aboriginal Torres strait islander Australians and their minimal
presence in Australia. There is a requirement to develop a community that can work and
protect the rights interest of people who belong to this community. The community can
work for their welfare and ensure proper, health, education and employment to this
community.

6. Plan the development of a program to address the need. Give the program a
name, describe the program, and develop three (3) program objectives.
Complete the whole table on the next page to develop a project plan.
Suggestions could include:
 Mental health promotion
 Playgroup for young parents
 Recreational activities for people with disability
 Weekly luncheons for homeless people
 Recognising the role of carers
 Lobbying for a skate park
 Job seeking skills for long term unemployed

Program Plan Template
Program name: Playgroup for young parents Program description:
Providing playgroup services to the parents who are young enough and
are involved in working. They can leave their child here for
development activities
Objectives
(What are the overall
aims of the program?)
(10-50 words)
Strategies
(How are you going
to achieve the
objectives?)
(10-50 words)
Resources
required
(Identify
financial,
human and
physical
resources
needed)
(10-50 words)
Potential sources
of funding
(Identify any
government or NFP
funding options
available?)
(10-50 words)
Stakeholder
consultation
(How are you going
to facilitate input
into the program?)
(10-50 words)
Person
responsible
(Who has overall
responsibility for
the strategies?)
(10-50 words)
Roles of personal
responsible
(What are their key
tasks?)
(10-50 words)
Potential impacts for
service delivery
(Identify relevant policies,
standards, codes,
regulations and
legislation)
(10-50 words)
Timeframes
(10-50
words)
1.
To generate a
place where
child of young
parents can be
kept safe and in
developing
stage.
By preparing a
safe
environment for
child
Carers,
resources
oriented to
child,
Communities
for Children
Facilitating
Partners fund
Market
research the
requirements
of parents
Market
research
manager
Research
regarding
requirement of
resources
Analyzing and
taking Consent
from the parents
regarding any
activity that is
performed on the
child
4 weeks
2.
To develop
proper ratio of
child and carer
which should
not be more
than 4 children
By appointing
adequate
amount of
carers
Human
resources
as a service
provider to
the child
Communities
for Children
Facilitating
Partners fund
Parents, top
level
management,
finance
manager
Community
head, service
providers
Analyze that not
more than 4
children are
allotted to the
carer for
appropriate
delivery of
services.
All the details
regarding child
intake, medications,
allergy, emergency
contact number is
taken by carer so
that the child can be
taken care of in
5 weeks

per carer
appropriate manner.
3.
To gather
adequate
amount of
resource mainly
responsible to
deliver
appropriate
services to the
children in
playgroup
Gathering
resources and
analyzing that
what all assets
are required for
the child at the
playgroup
Carers,
young
parents and
their ideas,
project
manager
Communities
for Children
Facilitating
Partners fund
Top level
manager,
resource
manager,
project
manager
Resource
manager
To gather the
resources that are
required to deliver
services.
Moreover, analyze
the requirements
of the young
parents for their
child.
The resources must
be children friendly
and its use must not
harm children at the
play group
4 weeks

7. Based on the program plan you have developed in question 6 above, give consideration as to how it will be implemented,
monitored and evaluated. Complete the table by providing two strategies to assist with each of the following:
 support requirements
 objective monitoring
 risk and sustainability monitoring
 resource monitoring
 feedback monitoring
 evaluation measures
Strategies
Support requirements
(How are you going to communicate
program information and determine
training needs for program
implementation)
(10-25 words)
Objective monitoring
(How are you going to check
the program is achieving
objectives?)
(10-25 words)
Risk and sustainability
monitoring
(How are you going to identify
and address issues and
maintain service delivery?)
(10-25 words)
Resource monitoring
(How are you going to check the
use of financial, human and
physical resources against what
was planned?)
(10-25 words)
Feedback monitoring
(How are you going to
seek feedback from all
stakeholders?)
(10-25 words)
Evaluation measures
(How are you going to
determine and measure the
success of the program?)
(10-25 words)
1. Face to face meeting
By monitoring and
controlling measures and
keep a check on pace of the
program
Track records of the
deliverables and its outcome.
By comparing it with the
previous quarter or any other
care home
In the report format,
feedbacks can be
accumulated
Comparing the outcome
with previous quarters,
feedback from the
stakeholders
2. Documentation and report format
Monitoring the outcomes and
comparing it with other
establishments of similar
nature
Assessing the risk and taking
managing actions to reduce the
damage or loss to the
minimum.
By assessing the outcomes and
analyzing whether it has been
effectively archived or not.
Meetings, telephonic
conversations, e mail
Comparing the outcome
with previous quarters,
feedback from the
stakeholders

8. Programs may need to be modified because of social and cultural factors
impacting on clients, continuous improvement, changing policy and budgetary
framework, a change in legislation, change in government, loss of project
funding, poor participation etc. Identify a potential contingency and describe how
you would modify your project as a result of the contingency (approximately 100
words).
Potential contingency: Changing policies and Budgetary framework
Modifications to program:
(approximately 100 words)
There are certain resources that are identified as and when the
establishment start its services. The requirements can bring
adequate amount of change in the budgetary plan that has
already being made by the project manager. In that case, it is
important for the project manager to keep certain amount of
monetary funds which can be helpful in delivering the
contingencies. Change in the policies can also affect the
budgetary framework which can lead to increase in overall
costing of the plan.
9. Develop an evaluation survey (containing at least 5 questions) that could be
completed by clients to assist you in evaluating the success of the program
objectives (25-50 words each).
1. What are the offering that you think were appropriate for the plan?
2. Are the services offered to you are appropriate enough?
3. Are you satisfied with the offerings?
4. What are the additional resources that must be adopted by the offerors?
5. Does the establishment prove to be beneficial for you?

Develop a rating survey (containing at least 5 questions) that could be completed
by clients to assist you in evaluating their level of program satisfaction (25-50 words
each).
1. Are you satisfied with the offering being made by the establishment?
2. How will you rate the resources being used by the establishment?
3. How will you rate the objectives of establishment with other playgroup centers?
4. How will you rate involvement of staff in activities of the playgroup center?
5. How much overall rating will you give to the establishment?