Student Name:. E1141. Student ID:. Diploma of Community

Student Name:
Student ID:
32507B/02 Knowledge Test – Short answer questions
E1141
Diploma of Community
Services
Module 1
This is Assessment 2 of 3
1. Background/Overview
Leaders in the Community Services sector have a responsibility to
foster diversity within the workplace. Research and analysis of
diversity data is an important skill to use when developing
workplace diversity strategies that support inclusiveness. The
ability to develop contingencies to address weaknesses or negative
impacts of strategies is also a required skill.
2. Brief
In this assessment, you will investigate how to promote workplace
diversity and develop communication strategies to support this for
the not-for-profit organisation, CareShore (as described in the
activity scenario).
You will demonstrate this knowledge by:
 researching and gathering qualitative and quantitative data
 analysing that data to develop workplace diversity and
communication strategies
 considering potential barriers and possible solutions to
those barriers
 discussing the potential benefits of diversity to CareShore’s
workplace objectives
 demonstrating the positive and negative impacts of
diversity practices for self and others.
Some of the questions in this assessment have multiple parts to the
them, so please make sure you answer all the parts and pay
attention to the numbers of examples required (where indicated)
and the required word counts (where provided).
Deliverables
Answer the questions,
complete the tasks in this
document and submit it.
To do list:
1. Write your name and
student ID at the top of this
page.
a) Read the
background/overview and
brief sections of this
document.
b) Read the questions and
answer in the tables
provided or where it is
displayed 'click here and
type your answer'.
c) Save the Word document
using the naming
convention: [your student
number]_[assessment]_[ass
essment number].doc. For
example:
“12345678_31135_01.doc.”
d) Upload your document in
Open Space using the
relevant Assessment
Upload link in this Module.
e) Use the assessment rubric
(at the end of the
document) to provide a
guide to the assessment
criteria.
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3. Activities
Investigation
Scenario
You are working as a Case Manager at CareShore, a not-for-profit organisation delivering various
programs to a diverse community involving case work and group activities. Your Community Services
Manager mentions how CareShore has grown considerably in the last few years and that, in the last few
months, new staff have been employed from a variety of diverse backgrounds. Due to considerable
growth, CareShore has assessed the need for reframing their organisational communication procedures
and protocols to meet local community needs.
One of the key challenges for CareShore is to ensure that their communication strategic plan reflects the
diversity of their staff and community. Your Community Services Manager has requested you to
temporarily join the administration team to analyse and review the current communication strategies to
develop and implement a communication plan that addresses diversity.
Your tasks will be:
1. Research your own community to identify the most common ethnic groups within your area.
2. Determine the communication needs of the diverse community and staff.
3. Determine organisational strategic plans to communicate with diverse clients and staff.
Using the links below, locate your local community within your state/territory to retrieve statistics on the
diversity of your community, then perform the tasks and answer the questions as part of the analysis.
Alternatively you can use Australian Bureau of Statistics Census 2011 report for a quick view.
State Local Government Directory
Western Australia (WA) http://www.dlgc.wa.gov.au/
South Australia (SA) http://www.lga.sa.gov.au/
Victoria (VIC) http://www.knowyourcouncil.vic.gov.au/
New South Wales (NSW) http://www.olg.nsw.gov.au/
Queensland (QLD) http://www.dilgp.qld.gov.au/
Northern Territory (NT) http://www.dlgcs.nt.gov.au/
Tasmania (TAS) http://www.dpac.tas.gov.au/
Austrailian Capital Territory (ACT) http://www.communityservices.act.gov.au/
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1. Analyse community diversity and present the information in meaningful way
a) Identify the population percentage, population numbers and socio-economic factors impacting each
target group. Socio-economic factors are the social and economic experiences of individuals in the
society. Examples: Income and occupation, place of residence, ethnicity & culture.
Chosen community within your state/territory (include URL link)
Name of the chosen geographical area: Queensland, Brisbane
URL link: http://www.dilgp.qld.gov.au/
Target group Population
percentage
Population
numbers
Socio-economic factors
impacting this group (at least 2
examples, 25 words each)
Non Australian Born 21.6 1,015,879
1. Country of birth is an important
factor that affects these people as
they sometimes find it difficult to
adapt to the diverse culture of
Queensland.
2. Migration is another factor as it
takes the migrating people at least
one generation to establish
themselves in a new territory and
connect with the people in the
territory.
Australian Born (Non
Aboriginal and Torres
Strait Islander)
71.1 3,343,657
1. education impacts this segment
of population as most of population
is not engaged in higher education
and thus lacks employment.
2. Employment rates are relatively
lower compared to other parts of
Australia. Language plays an
important role in unemployment.
Aboriginal and Torres
Strait Islander 4.0 186,484
1. Language is the most basic
barrier for these people. In most
cases they neither speak nor
understand other languages than
their ethnic one.
2. Education is lacking in this
segment. Due to their lack of
awareness and participation they
lag behind in education an in turn
further employment
(Quickstats.censusdata.abs.gov.au,
2019).
Totals 96.7 4,546,020
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b) In the table below identify the percentage and numbers of those who speak English as a first language,
as opposed to those who speak English as a second language in your local state/territory. Refer back
to your research links. Examples of English as a second language are individuals from culturally and
linguistically diverse (CALD) backgrounds who perhaps live in areas where their native, non-English
language is commonly spoken at home or in the community.
Target group Population percentage Population numbers
English as a first language 81.2 3,820,632
English as a second language 13.5 242,052
Totals 94.7 4,062,684
c) Based on the data you have researched, identify at least two possible barriers or restraints that
affects communication and suggest possible solutions of how you would address these barriers in
your communication strategy.
Possible barriers or restraints
(50 words each)
Posssible solutions
(50 words each)
1. Diverse Culture is the most prominent barrier for
people of Queensland. Due to the inclusion of
divrerse culture and origin into the country, people
have different ethnic background, religion, cultural
practices and beliefs and practice them as their
culture demands. Though most of the people,
about 62.2% is Christian, the presence of other
religion and mostly the religion followed by the
aboriginals cannot be overlooked (Ahri.com.au,
2019).
The possible solution for this problem is to
include people belonging to the different
cultures and ethnic groups into the workforce.
People belonging to the same culture and
ethnicity will be able to understand their needs
and requirements better. They will also be able
to interpret their emotions, body language and
gestures which is not possible for other
workers (Diversity Council Australia, 2019).
2. Moreover, many of the Quuenslander’s do not
speak or understand English. Due to the diversity
of this large extent, and language barrier
communication is problematic as any one
language and approach is not effective for all the
people.
Including people from the same language
group will be beneficial to overcome this
barrier. Moreover, other workers should also
take initiative to interact with them to
understand their requirements better and
develop the necessary skills to interact with
them.
Below is the CareShore staff profile and workplace objectives relating to diversity.
Please review the information and then answer the questions that follows
CareShore Staff Profile
Korean 2
African (not disclosed) 2
Vietnamese 1
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