Developing Service Programs for Community Services: Analyzing Needs and Stakeholder Engagement

Student Name: Nambaje Wellars
Student ID:E0906921
32508B/02 Knowledge Test – Short Answer Questions
E1141
Diploma of Community
Services
Module 2: Develop servic
programs
This is assessment 2 of 2.
1. Background/Overview
As a community services team leader or manager, you will be
required to
develop a good understanding of the needs of the clients you work
with and
the community in which they live.
Your role will often be responsible for analyzing those needs, and
then
Developing programs designed to meet those needs. Through
engaging and
consulting with all stakeholders, you will be able to analyze the
social and
cultural factors that impact on clients and ensure that service
delivery and
Programs take these into account.
Analyzing needs enables you to make justifiable decisions about the
Prioritization and delivery of services. Once a program is
implemented and
developed, it is essential to monitor and evaluate it by determining
the
outcomes and success of meeting the need.
2. Brief
The tasks in this assessment include:
 Analyzing statistical information to inform program
development
 Identifying the factors, effects, consequences and
experiences of different client groups
 Developing a stakeholder engagement plan to analyze
service needs
 Investigating the needs and issues of individuals
 Developing a program plan to address the identified need
 Identifying implementing, monitoring and evaluating
strategies
 Evaluating program objectives and program satisfaction
Deliverables
Please submit this assessment
in Word doc format.
To do list:
1. Write your name and
student ID at the top of thi
page.
2. Read the Background/
Overview and Brief sections o
this document.
3. For each question, read the
scenario before attempting to
answer the question(s) relatin
to it.
4. Complete each question by
answering in the spaces
provided.
5. Make sure you follow the
instructions regarding the
required number of words
(where indicated)
6. Save the Word document usin
the naming convention: your
student number_assessment
number.doc. For example:
“12345678_31135_01.doc.”
7. Upload your document in Ope
Space using the relevant
Assessment Upload link in this
Module.
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3. Questions/Task
1. Visit the website for the Australian Bureau of Statistics and browse their statistics tab.
Carefully select 1 of the sub-categories within the health, people or labour statistics.
Take the time to review the various categories and choose a group of statistics that
interest you. From these you will be required to determine a need and use it as the basis
of your program planning.
Reference the selected group of statistics and provide an overview of the key findings of
the statistics (100 words).
Example: The diverse cultures in a particular local government area where English is a
second language signify a need to develop culturally appropriate services for those
communities.
The crime record of victims in Australia shows of irrational measures taken to counter
different sorts of crimes experienced. With a relatively decreasing record of murder in the
country, it is vivid that there is an alarming increase in number of sexual assault. Therefore,
there are measures undertaken to reduce crimes but does not seem to stop all sorts of
crimes mentioned. This signifies that there is a need to undertake relevant measures to
stop all sorts crimes categorically. In this case, issues concerning sexual assault should be
capitalized on to ensure that the graph reads a dropping record. As well, other sorts of
crimes should not be left behind in this case.
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2. When planning and providing community programs, consideration must be given to the
broad social and cultural context in which our work is planned and practiced in industry.
By better understanding client groups and the issues that impact on their lives service
provision can be adapted to meet their individual needs.
Complete the table by identifying the factors, effects, consequences and experiences
different client groups may present with. You are required to put at least one point in
each of the rows and columns. An example has been provided.
Client social and cultural considerations for service planning
Client
Contributing
factors
(role of social
institutions in
policy decisions)
(Up to 25 words)
Impacts and
effects
(health and well-
being)
(Up to 25 words)
Consequences of
conditions
(what issues are
being faced now)
(Up to 25 words)
Experiences of
inequality
(personal role
and role in
society)
(Up to 25
words)
Homeless
person
Shortage of
available housing
Lack of employment
opportunities
Unable to afford
food
Unable to gain
and maintain
employment
Person with
disability
Lack of required
medical attention
and necessary
care especially
when the
condition is critical
High level of
dependency due to
inability to depend
on themselves or
provide for the
others
Unable to seek
employment in the
areas they have
skills for
Disadvantaged
when it comes
to employment
due to their
disabilities
Long-term
unemployed
 Lack of
enough
education
resulting in
less or no
required
qualifications
for the job
 Lack of
enough
employment
opportunities
for the willing
workers
 High level of
insecurity in the
society due to
rise in crimes
 Poor sanitation
in the society
 High
dependency
level
 Inability to
provide for the
family
 High level of
dependency
Unable to meet
the minimum
qualities of a
standard life in
a long time both
for them and
their families
Mental
health
consumer
 Lack of
required
medical
attention
 Drug abuse
resulting in
mental issues
High expenses from
medical
expenditures and
carers. As well,
there is violence
related to some of
these people
Lack of reliance on
the family and the
society.
Unable to
acquire a job at
all due to their
disadvantaged
condition
Elderly
person
Lack of proper
care from the
family or medical
attention required
High expenses from
the carer and high
dependency since
they cannot rely on
Financial constraints
due to high
expenses and a lot
of attention as well
No longer able
to provide for
the family like
they used to
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themselves as medical
increments previously
Carers
Lack of an
otherwise or due
to lack of financial
abilities to hire a
professional carer
Lack of enough time
to work or do other
activities that are in
their normal
schedules
Financial constraints
– when the carer is
not earning, they will
not be able to
provide financial
requirements
obliged to
 Unable to
acquire
alternatives
for the
carer
 Unable to
maintain a
job due to
the ‘carer’
tasks
demands
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