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Communication Skills in Workplace Assignment

   

Added on  2019-10-30

17 Pages4316 Words233 Views
Running head: COMMUNUICATION SKILLS IN WORKPLACECommunication Skills in WorkplacesName of the Student:Name of the University:Author Note:

1COMMUNUICATION SKILLS IN WORKPLACETable of Contents1. Diagnosis and Reflection:......................................................................................................2a) Analysis of the five communication diagnostic tools:.......................................................2b) Findings of the tools:.........................................................................................................4c) Two key issues in communication:....................................................................................5d) Two recent professional interactions:................................................................................52. Literature review:...............................................................................................................6Communication apprehension:...................................................................................................6Interpersonal communication theory:........................................................................................6Positive non-verbal communication:..........................................................................................7Importance of communication in companies:............................................................................7Internal communication and decision-making:......................................................................8Leadership and motivation:....................................................................................................8External communication:.......................................................................................................93. Action plan...........................................................................................................................10Gantt Chart:..............................................................................................................................11Conclusion:..............................................................................................................................12References:...............................................................................................................................13

2COMMUNUICATION SKILLS IN WORKPLACE1. Diagnosis and Reflection:The five diagnosis tools I have considered to analyse my communication style areself-perceived communication competence questionnaire, personal report of communicationapprehension, personal report of public speaking anxiety, willingness to listen to diagnosisand tolerance for disagreement. I have reflected on and judged my communication skills inareas of verbal communication, listening actively, non-verbal communication and assertingmy perceptions.a) Analysis of the five communication diagnostic tools:An analysis of my communication skills based on the first tool, self-perceivedcommunication competence questionnaire shows that I am comfortable speaking to peopleindividually but uncomfortable during speaking to a group of listeners. Batrinca et al.(2013)state that appropriate communication skills are very important speaking to an audience. TheThey further state that successful communication with the public while giving presentationsdepend on a variety of factors like the behaviour of speakers, tone of voice, vocal variety andfacial expressions of the speakers. These behavioural attributes of the speaker play importantrole in communicating the message in appropriate ways to the listeners. Cahn and Abigail(2014) further state accurate communication of messages in work places play a veryimportant role smooth operations. Proper gestures by managers to their subordinates play asignificant role in enhancing the motivation of the employees. This analysis shows that therate of my anxiety increases while speaking to a group of people. This shows that I lackcommunication skills and confidence while speaking to a group while giving presentation. An analysis of personal report of communication apprehension, the second analyticaltool shows that I exhibit uneasiness and lack of confidence while speaking to an audience.Here I can point out that the apprehensive approach of mine while public speaking actually

3COMMUNUICATION SKILLS IN WORKPLACEshows my fear of disagreement from the audience. Beattie et al.(2014), state that speakersshould work to improve their communication skills. The employees aiming to becomemanagers should have excellent communication skills because it is among one the mostimportant managerial competencies. The human resource departments often train theemployees to enhance their communication skills. Moore (2014) further states that managersshould have the competency to deal with conflict among employees and manage themefficiently. They require mediating between the management and the employees in order toensure continuity of the production. This analysis shows that I require strengthening myconfident while speaking to an audience. Thus, appropriate communication would help informing strategies on future business operations.An analysis of the third tool shows that I experience moderate level of anxiety andstress when giving presentation in the law firm where I worked. Tootell et al. (2013), statethat effective gestural communication enables in creating appropriate impact on the audience.Appropriate body language exhibits confidence of the speakers. This confidence often createsstrong impacts on the speakers, which lessens the chances of contradictions and questionsfrom their sides. Caldas, Broaddus and Winch (2016) state that confidence exhibited by aspeaker helps in handling contradictions from the audience. I can reflect that I requireimproving my communication skills and conflict level in order to handle contradictions fromthe audience. An analysis of the fourth tool illustrates that I have average willingness to listen tothe audience I am speaking to. I can analyse that during I am good at verbally communicatingwith my audience especially in while interacting individually. However, I need to improvemy gestural communication and understanding of the facial expressions and body languagesof the audience while listening to my speech. I can point out that while reflecting on myreadiness to listen to audience, I am an average listener. This again points out to the two

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