Assessment 3, Short Answer Questions

Assessment Coversheet, Written
Competency Title, Code and
Banner Code, CRN CHCCOM005
Communicate and
work in health and
community
services
COMM500
Assessment Type ☒ Written ☐ Case Study ☐ Project ☐ Presentation ☐ Other
Assessment Name Assessment 3, Short Answer Questions
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record any reasonable
adjustment that has
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Information for Students:
You may have two (2)
attempts for this
assessment.
If your first attempt is not
successful, your teacher will
discuss your results with you
and will arrange a second
attempt.
l If your second
attempt is not successful,
you will be required to re-
enrol in this unit. Only
one re-assessment
attempt will be granted
for each assessment item.

Assessment Task, Instructions for students
In your own time, prepare responses to the short answer questions. The questions relate to various
aspects of communication and working in the community and health sector. Students must research, refer
to elearn resources and reference materials while answering the questions.
Time Allowed
Students are to work on this assessment in their own time and submit the assessment on elearn by the due
date.
Assessment Range and Conditions
Professional, legal and ethical communication is an essential part of effective work in the community
services and health. All answers must demonstrate knowledge of the Sector, usual service types and
professional communication and collaboration. Students may refer to relevant workplace policies and
procedures.
Materials Provided
The assessment questions and answer template is provided on elearn.
Materials you may need
Access to workplace polices and procedures and elearn resources.
Criteria
To complete this assessment satisfactorily you must:
 Answer all the questions providing relevant and succinct information for each question.
 Organise your written communication so it is clear and easy to follow.
 Reference appropriately
Students will receive a satisfactory (S) or not yet satisfactory (NYS) result and written feedback. If you
receive an NYS results read your feedback carefully and make an appointment to talk with your teacher if
needed.
1. In the community sector we use person first language. Using your own words describe
what we mean by person first language.

Person First Language means the person with disability is known with dignity,
individuality and equality rather than known by their disability.
2. a) Using person first language, rewrite this bad example: Joan is completely non verbal.
John can able to understand Sign Language.
b) Using person first language, rewrite this bad example: It is 7.30pm. It is time you put
Joan to bed.
Sleeping at 7.30 pm is good for the Health of John.
3. Here is an example of an attitudinal barrier.
“ You don’t need to worry about the medical tests. I’m sure everything will be fine.”
What is the impact of this statement?
The impact of this statement is that a person feels patiently and calmly during medical test.
Rewrite the statement in a way to open a conversation.
Person 1
I'm worried about the medical test
Person 2
Don't worried about the test it would be Okay.
4. A client speaks very softly and slowly, repeating phrases many times. How will you
communicate effectively with this person?
Speak with patiently and calmly so that Client could understand the conversation
and ask for feedback whether they get understood or not.
5. a) What is meant by duty of care?
b) Duty of Care is a legal duty of a person to work with proper care without harming other
people.
c) Give an example of how you would apply duty of care while working with a client
who has low vision.
If working with Client who is having low vision, it is important to gather the information
related to how client uses his vision in daily activities. After collecting information a
precaution must be taken for client so that they may not face any problem.
6. A client needs to make life changing decisions about where they will live.
As a support worker or carer what will you do to support their decision making?
b) The client’s first language isn’t English. What additional resources can you find to
assist them?
* perhaps try - the ACT Community Directory helps you find services, community
organisations and support groups in the Canberra region
* perhaps look at - My Aged Care - Accessible for All
7. The contemporary approach to service delivery is to be person centred. In your own
words say what this means?