Conflict Resolution Strategies in Group Work Setting: A Case Study

Assessment 2: Case Study
Student Name: CIT Number:
Competency Title, Code
and Banner Code
CRN
CHCGRP002 Plan and conduct group activities
Assessment Type ☐ Written ☒ Case Study ☐ Project ☐ Project ☐ Other
Assessment Name Assessment 2 – Case Study
Assessment Date
Student Statement: This assessment is my own work. Any
ideas and comments made by other people have been
acknowledged. I understand that by emailing or submitting
this assessment electronically, I agree to this statement.
Student Signature: Date: / /
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Assessor Feedback
Students will be provided with feedback via eLearn
☐ Student provided with feedback
Attempt 1 ☐ Satisfactory ☐ Not Yet Satisfactory Date: / /
Attempt 2 ☐ Satisfactory ☐ Not Yet Satisfactory Date: / /
Assessor Name: Assessor Signature:
Note from Assessor: Please record any reasonable
adjustment that has occurred for this assessment.

Assessment Task Instructions for Students
For this assessment task you are required to demonstrate how you would respond to conflict in a group work setting, your
understanding of conflict resolution strategies and positive conflict. You have been provided a case study and a series of
questions exploring what steps you would take to respond to and resolve the conflict.
Students are asked to provide examples to support their answers and to use APA referencing when citing other resources
including e-learn PowerPoint Slides and e-learn materials.
In summary you will be required to:
 Review the case study scenario and questions
 Identify a suitable strategy to address the group conflict
 Explain how you will involve participants in resolving the conflict
 Explain communication strategies you will use
 Identify how you will support participants after the conflict
 Explain what positive conflict is and its benefits to the group in the provided scenario
You will submit the following to eLearn:
 Completed ‘Assessment 2 – Case study template
Assessment range and conditions: This is an open book assessment. You may be given time to work on this assessment
during class. During this time, you may access supportive resources from eLearn and information from external websites.
You are required to finalise and upload your assessment template in your own time.
Materials provided: Assessment templates, scenario information and further supportive resources on eLearn.
Materials you may need: Computer with Microsoft Office, internet access.
Information for students: You are entitled to at least two (2) attempts to complete this assessment task. If your first
attempt is not successful, you will receive meaningful feedback to support your next attempt.