Concept of Conflict Management | Report

Running head: CONFLICT MANAGEMENT
CONFLICT MANAGEMENT
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Author’s Note:

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CONFLICT MANAGEMENT
Section A: Skills Activity
Activity 1:
Introduction
Conflict is a serious disagreement or clash between two individual that arise due to
difference in process, attitude, interest, understanding, requirements and perception (Straus
2017). Conflicts occur in the workplace because of the amalgamation of the diverse
background of people working together. Therefore, conflict management is stated to be a
process that helps in limiting the negative aspects of conflict and enhance positive outcome.
In one scenario, two senior-level managers in a restaurant were found to have a heated debate
over a particular matter as they had a difference in interest and both thought that their
approach would be best for the company. The conflict can have serious implication on both
the departments as both worked in different directions, which affected the overall objective of
the company.
Internal and external assistance in conflict management
The conflict need to be managed and mitigated for the overall good of the restaurant.
Einarsen et al. (2018) opined that internal and external assistance could be opted for
mitigating the clash between two people in the workplace. The internal assistance can be of
different types that include a discussion between the concerned members and coming into a
conclusion, help from colleagues and intervention from the management of the restaurant.
This will involve the utilisation of human resources from the company in order to resolve the
issue (Greig, Owsiak and Diehl 2019). On the other hand, mediator and external legislation
can also be used in case of a severe case. This type of assistance is time-consuming and
costly as it engages the involvement of external resources. However, as per the situation
analysis, internal or external assistance can be applied for managing such critical situations.

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CONFLICT MANAGEMENT
Workplace discussion in resolution of conflict
One of the best possible strategies that can be used for mitigating the given scenario
between the two senior managers is workplace discussion. O'Sullivan (2017) opined that
workplace discussion involves discussing all the aspects related to the conflict within the
workplace for addressing the issue found in the conflict.
Conclusion
A discussion session was done between the two senior managers, along with a senior
of a restaurant. Both their perceptions were heard and the senior made them understand the
conflict is detrimental for the overall company. They were asked to resolve the issue by
discussing and come to a solution in the discussion session that employed internal assistance.