This research discusses the importance of digitalization for healthcare organizations and its benefits for customers. It also explores the concerns related to implementing and operating digital systems. The research methodology, including research philosophies, approaches, data collection, and analysis, is explained. The conclusion highlights the effectiveness of digitalization in improving the speed and data management of healthcare organizations. The limitations of the research include formulation of aims and objectives, data collection process, sample size selection, and lack of previous research. Recommendations are provided for implementing digital technology in healthcare organizations, such as using information systems and smart technology, and improving data quality and security.