Conflict Management and Coaching Techniques for Effective Workplace Functioning: A Case Study of TESCO

Personal and
Professional
Skills for
Management

Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
The knowledge and understanding of conflict management and the use of appropriate
coaching techniques in managing an organisation’s workforce.............................................1
CONCLUSION................................................................................................................................6
REFERENCES................................................................................................................................7

INTRODUCTION
Business firms face various conflict during daily operations of the company and it is
important for management level employees at the enterprise to ensure that the daily effective
functioning of the firm (Ahani and Dadashpoor, 2021). The aim of this essay is to develop
knowledge about conflict management and understand the usage of suitable coaching technique
in managing workspace conflict to maintain smooth operations at the company. The company
selected for completing this essay is TESCO and the workplace conflict which is the basis of this
essay is resistance to change in introducing AI powered checkout free stores.
MAIN BODY
The knowledge and understanding of conflict management and the use of appropriate coaching
techniques in managing an organisation’s workforce.
Conflict in context of modern workplaces refers to the environment of distress created
because of because of existent or apparent opposition in requirements, values and interests
between individuals working together in the company or between the employees and employer
of a specific firm (Wang, Zhang and Deng, 2019) . Business firms adopt various techniques to
eliminate conflict as it negatively affects workplace culture and performance of the company. In
content of workplace conflict scenario at TESCO the workplace conflict is created because of
implementation of new AI technology in stores across UK which will digitize the checkout
process. This change is met with resistance at the company which needs to be resolved in order
to successfully implement the change at the company.
Business firms face different types of conflict including task conflict, relationship conflict
and value conflict. Workplace conflicts can be classified into these three categories.
Understanding the category of specific conflict is an important part of conflict management as it
guides managers into taking further action for resolving conflicts (Aqqad and et. al., 2019). Task
conflict classification involves workplace conflicts related to workplace assignment of
employees such as division of resources and differences related to policies and procedures
implemented at the firm. Relationship conflict is related to the disruptions cued in strong
relationships of individual employees because of differences in personality, management styles,
matters of taste or ineffective communication.
The final type of conflict is value conflicts which occurs because of differences in
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