Role of Conflict Management and Coaching Techniques in Resolving Conflict Situations and Improving Performance

Role of conflict
management

Table of Contents
INTRODUCTION ..........................................................................................................................1
MAIN BODY...................................................................................................................................1
Role of conflict management and coaching techniques in resolving conflict situations and
improving the performance of individuals. ..........................................................................1
Knowledge and understanding of conflict management ......................................................3
Understanding of coaching and its Benefits :.........................................................................6
CONCLUSION................................................................................................................................7
REFERENCES ...............................................................................................................................8

INTRODUCTION
Conflict management involves the ability to and handle various conflict situations
through sensible and fair practices. It is a natural scenario in any workplace as it is important for
any organization to understand its people's conflicts and find out a possible solution for their
problems. In this report, Tesco has been chosen as the selected company. Tesco is a British
multinational grocery retailer founded in 1919 with its headquarters in Welwyn Garden City,
United kingdom. This report involves a detailed discussion of understanding and knowledge of
conflict management and how it is used to resolve the situations of conflict at work. In addition
to that it involves clear understanding of coaching and its benefits and uses of various
appropriate coaching techniques.
MAIN BODY
Role of conflict management and coaching techniques in resolving conflict situations and
improving the performance of individuals.
Conflict involves a struggle between people which might be in terms of ideas or physical
conflict. A conflict may include either one person or might involve several people or groups. In
context to Tesco, the company has experienced several external and internal conflicts in past
years. The conflicts involved among organizations and individuals (Akanbi, 2020).
The organizations has gone through conflicts on its customer experience and treatment to its
customers.
Different types of Conflicts:
Conflict might arise in any organization which is very natural in any workplace. When it comes
to understanding the workplace conflict, there are mainly four basic types of conflict which are
quite similar to each other.
Intrapersonal Conflict : It involves a conflict which involves a single person or individual. It
may be due to an individual's values, roles or goals. In context to Tesco, the company's workers
might experience conflict when they have to choose between two situations(Butcher and Kirk,
2019).
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Interpersonal Conflict : It involves conflicts because of differences in styles, values and goals
when two or more people interact with each other. In context to Tesco, the situation of
interpersonal conflict arises when there is difference between the company employees and their
values and objectives.
Intergroup Conflict : It involves conflict between outside or inside groups of an organization
due to disagreement on various topics or issues. In context to Tesco, if there is disagreement
between more than two employees on a certain issue or topic it can lead to Intergroup conflicts.
(Čiuladienė, 2018).
Intragroup Conflict : It involves conflict between team or group which might involves conflict
over a certain procedure or goal. In context to Tesco, intra group conflict arises when board of
directors want to launch a set of products but might argue due to pros or cons of taking such
risks.
Stages of Conflict :
An organizational conflict arises due to difference in values, goals and interests when
both groups or individuals are incompatible. There are various stages of conflict which involves
the following points :
Trigger: A trigger in conflict involves a incident or event that may be caused due to
disagreement or aggression. There are various reasons that results in conflict in any organization
which could due to difference in personal values, pressures, styles, resources etc(Dahiya and
Dahiya, 2018). In context to Tesco, a trigger may arise due to conflict among employees
because of unpredictable policies or perceptions.
Assumptions : Assumptions in conflict may arises due to misinformation, misunderstandings,
miscommunication and destruction. In context to Tesco, there is chances of conflict due to
assumptions because of bad information or negative emotions or thoughts influence.
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