Conflict Management in the Workplace: Impact and Recommendations

Running head: CONFLICT MANAGEMENT
Conflict Management
Name of the Student
Name of the University
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CONFLICT MANAGEMENT
Executive Summary
The report has thrown light on analysing the different kinds of negative impacts of conflict
management and cultural diversification in the workplace. From the viewpoint of Domino’s,
it can be identified that the employees in various Domino’s outlets such as in Australia and
the United States of America are different and there are different kinds of attitudes and styles
to operate in the store. However, these differences created miscommunication, and it led to
the conflict situation in the workplace as well. The culturally diverse workforce included the
increased innovation, more significant connection with the different customers and it further
increased the overall ability to retain the diverse workforce which proves to be beneficial for
the customers in the market appropriately.
On the other hand, there are different positive aspects which can help manage the conflict
among the employees which is inclusive of flexibility which is inclusive of the analysis of the
different opinions that will be beneficial for the overall growth of the firm. Moreover,
workers with culturally diverse backgrounds have various unique experiences along with
perceptions which will help strengthen the overall productivity of the company positively.
The proper and managed diversity in the workplace, and it helped Domino's to enhance the
relationship with customers and employees in a positive way.

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CONFLICT MANAGEMENT
Table of Contents
Introduction and Overview of Domino’s Pizza.........................................................................2
Method.......................................................................................................................................2
Conflicting Issues and Cultural Diversity Issues at Domino’s..................................................3
Impact of Conflicting Issues on Domino’s................................................................................4
Critical Analysis.........................................................................................................................5
Conclusion..................................................................................................................................5
Recommendations to Deal with Conflict...................................................................................6
References..................................................................................................................................7

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CONFLICT MANAGEMENT
Introduction and Overview of Domino’s Pizza
Domino's Pizza is one of the American pizza restaurant chains which was founded in
the year 1960. The particular corporation is headquartered at Farms office park of Domino's
in Ann Arbor, Michigan and incorporated the different operations in Delaware. In February,
the respective chain became one of the largest sellers of pizza in the entire worldwide in
terms of the sales which have been successful for the overall growth. The founders of the
company included James Monaghan, Tom Monaghan, and Dominick DiVarti. The number of
locations in which Domino's has its presence is in the entire world, and there has been
increasing in the revenue to US$2.47 billion.
The report throws light on the overall analysis of the conflict management issues
which are faced by Domino's along with the implementation of the active and clear
communication to resolve the issues efficiently. As commented by Ayoko (2016), Conflict
Management is the process that limits the negative aspects of the different conflict while
increasing positive aspects of the conflict. The main aim and purpose of the report are to
analyze the critical objective of conflict management is to enhance group as well as learning
outcomes which includes performance and effectiveness in the organizational setting.
Method
The two peer-reviewed articles on the issues of conflict management and cultural
diversity in the workplace from the Google Scholar library database. While finding the article
on conflict management, I tried to analyze the key terms such as cultural diversity issues,
conflict resolution and organizational interventions which helped me in narrowing down the
search and appropriately selected the article.