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Consumer Protection Act, 1987 : Assignment

This assignment is for the Unit Legislation and Ethics in Travel and Tourism Sector of the Pearson BTEC HND in Travel and Tourism management course at UK College of Business and Computing. The assignment is due on 25th November 2018 and is part of the teaching period of 10 weeks. The assignment focuses on the legislation and ethics in the travel and tourism sector.

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Added on  2020-10-22

Consumer Protection Act, 1987 : Assignment

This assignment is for the Unit Legislation and Ethics in Travel and Tourism Sector of the Pearson BTEC HND in Travel and Tourism management course at UK College of Business and Computing. The assignment is due on 25th November 2018 and is part of the teaching period of 10 weeks. The assignment focuses on the legislation and ethics in the travel and tourism sector.

   Added on 2020-10-22

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Consumer protection legislation are formulated by authorities for safety and security of rights and interests of people. Different laws and rules are frame which tour and travel firm require to follow while conducting business. This helps customers to prevent themselves from getting violated by travel agents. Management of Thomas Cook require to consider consumer protection legislations which are stated below: Trades Description Act, 1968: This law is formulated in respect to prohibiting travellers from misleading orfalse practices of pricing of items and services. Trading Standards officer is given duty to check whether supplyof luggage is proper or not. This helps passengers to get appropriate accommodation and facilities fromThomas Cook. Consumer Protection Act, 1987: This is another law which is formulated by government to secure rights ofclients. It is seller and manufacturer duty to provide appropriate information to buyers in respect to products, itsfeatures and other attributes. They require to take care of health and safety of people. Fraud, unfair tradepractices and product liability are various issues which are faced by customers. Thomas Cook is travel agencywhich provides facilities to travellers in respect to accommodation, transportation, etc. They require to informpassengers about services for making their experience wonderful. Package Holidays and Package Regulations, 1992: This act define that organisation should provideappropriate information to buyers about rates of offerings. Thomas Cook is travel agency which providepackages to travellers in respect to services of accommodation and many other. They require to communicateproperly about holiday package for making them avail in according to their needs and income. Consumer protection legislation in relation to travel and tourism A contract is defined as the legal relationship among two or more person(parties) who are associated with eachother in order to exchange goods and services with inclusion of laws. It can be said that every travel agency isbinded with the legal laws which includes its customer in it. The contract of travel company includesdestination, duration of travel, cost, departure, arrival Offer and acceptance: Under this element, when one party offers their goods to other party and ifthe other party have accepted that offer then both the parties have successfully entered into contract.Inrelation to the travel industry, if any family has booked their holiday package from travel agency whichincludes their transportation, hotel stay etc. For entering into a contract then they fill up the form in which allthe desired details are specified properlyConsideration: It refers to money or something of interest which is exchanged between the partiesfor making the whole contract legal. Without any consideration of acceptance, it can be said that contract isnot legal. Capacity: It refers to the capability of parties while they are entering into the contract. According tothe legal laws, it can be said that capacity of parties posses as soundness of mind, travellers must be above 18years of age. In relation to travel industry, Thomas cook only give preference to those passengers who areabove the age of 18 years. Certainty: It describes about the rules and regulations which are required to communicated to boththe parties. In order to make the contract valid, it is important to be clear all essential details of contract allrelevant parties. In relation to travel and tourism industry there are different types of contract which exist inthe same sector. Types of contract of travel and tourism sector are described as below:Contract of supply of goods: As per the law of supply of goods and services act 1988, This type ofcontract states that it is mandatory for the suppliers to supply all goods and services according to contract only.As customers have entered into the contract which have increased there expectation regarding their trip only.And if tour operator have not provided similar kind of the goods and services during the travel duration ofcustomer then it will break overall contract. Contract related to package holiday: It can be said that the contracts which are related to holidaypackage include many terms conditions which are valid for the both traveller as well as tourism company.According to this type of contract, every single detail related to the package is clearly mentioned such as dayof departure, time duration of whole travel, places of visit, hotel name, transportation mode etc. Contract for provision of servicesIt means contracting with government or other related person for the purpose of executing businessservices in new country effectively. This kind of contract helps business organisation to establish theirbusiness activities in effective manner. For example: In order to serve best services to tourists in other countries, Thomas Cook have madecontract with local tour operators. Under this contract, they have signed some agreements related toprovisions, kind of services like pick and drop services from airport, visiting places, accommodation etc. andin exchange of this the company will share its profit with contractee (Local tour operator). Contract legislation in relation to travel and tourism customersLegislation and Ethics in Travel and Toursim Sector (TASK 3)
Consumer Protection Act, 1987 : Assignment_1

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