Contemporary Hospitality Industry Assignment : Ritz Hotel London
Added on 2021-02-21
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Leadership ManagementProfessional DevelopmentNutrition and WellnessLanguages and CulturePolitical Science
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Contemporary Hospitality Industry
Table of ContentsINTRODUCTION...........................................................................................................................1P4 Evaluating a range of different operational roles within the hospitality industry..............1P5 Examine the skills required for the roles within the hospitality industry and current skillsalong with the current skills shortage...................................................................3P6 Factors that impacts on the development of the hospitality industry............................5P7 SWOT analysis for the hospitality business which effects on the decision-making process7P8 Implication of the current and potential trends within the hospitality industry.....................8CONCLUSION..............................................................................................................................10REFERENCES..............................................................................................................................11
INTRODUCTIONHospitality industry is a broad category of field which focuses towards the variety ofservices such as accommodation, foods and beverage, travel and tourism etc. Hospitality mainlyprovides the essential services for the travellers such as lodging and food services as in leisuretime people may explore the different places and therefore they require proper accommodationfacility, food, and transportation services etc. which are offered by the hospitality industry. Some parts of this report are referred to Ritz Hotel London which provides the variety ofluxury services to high society people and is the most popular hotel in the country which canoffer to their customers a unique experience. In addition, the document will help in evaluating a range of different operations roles andanalysing the skills which are required to perform the functions of the Hospitality industry. Although it will also help in making a clear understanding about external and internalbusiness factors which impact on the main objectives of the hospitality industry and also willexplore various current and potential trends in this field which affects the hospitality industry. P4 Evaluating a range of different operational roles within the hospitality industryHospitality industry offers large services to the customers and therefore they have toperform various different types of operations within the organisation. The Ritz Hotel performs alarge number of operations in order to carry out the work effectively and efficiently, therefore thetasks are further categorised on the basis of their nature (Bhuvan and Naik, 2019) . As the RitzHotel mainly sustains in the market via increasing the sales of the rooms for accommodations,food and beverages, and many other services. The Ritz Hotel operation management programoffers a variety of business skills and acumen to work in a wide range of areas within thismultifaceted industry. The manager of the Ritz Hotel has created a different team to carry out theoperations according to their specific skills, qualifications and knowledge. A range of differentoperational roles within the hospitality industry are described below:1
House Keeping supervisor rolesThe House Keeping operator within the hospitality industry is responsible for thecleanliness, maintenance and aesthetic upkeep of the rooms, public areas, back areas andsurroundings of the Hotel. Customers are attracted towards the hygienic environment.Comfortable and clean places may help the organization to increase the customer approachwhich results in increasing the sales of the Hotel. Therefore, the housekeeping team plays a veryimportant role in providing such comfort and satisfaction to the customers via their Housekeeping services within Hotel (Chang, 2018). The employees within the house keepingdepartment require strong time in management skills which allows them the workplacepunctuality. They pay attention to the detail and meticulous use of proper safety procedures.Along with the Team members of the House keeping department, they also need to beexperienced in handling the variety of cleaning products and tools. Front office operational rolesThe front office operators are responsible of welcoming the guests in a professional andfriendly manner and get them checked into rooms, help them with their luggage, provide themall the information about all the services and finally help them to check out. They are offering agreat customer care experience to the hotel guests by being always available to their requests andoffering them all the information that they need about the hotel services and also about all theattractions around the place. The skills required within the Ritz Hotel is operation knowledge,detailed orientation, interpersonal skills, communication skills etc.Room service operational rolesThe room service operator is responsible for preparing orders, set trays and deliveringitems to guest rooms in an attentive and efficient manner and ensuring to provide excellentquality service as per the hotel standard operating procedure. The hotel allows the guests to orderbreakfast, lunch and dinners from their hotel rooms between certain hours of the day and night.The Ritz Hotel is offering complimentary butler service for the Signature Suites.The skills required to perform the operations within Room service department arecommunication skills between kitchen, order taker and service team members, beingknowledgeable to operate the hotels point of sales (POS) system, etc.2
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