Contemporary Hospitality Industry: Types, Departments, and Contributions

Contemporary
hospitality industry

Contents
INTRODUCTION...........................................................................................................................3
PART-1............................................................................................................................................4
Types of hospitality industry and their products and services.....................................................4
Operational and functional departments......................................................................................4
Contribution of the hospitality industry to local, national and international economies.............5
Interrelationships of the operational and functional department.................................................6
Use of franchising and licensing agreements has influenced the global development................7
Analysation of global growth, franchising and licencing development......................................7
Range of different operational roles............................................................................................8
Examine the skills required for roles within the hospitality industry and current skills
shortages......................................................................................................................................8
Skills gaps within the hospitality industry in relation to a range of different operational roles..9
Impact that skills gaps on hospitality businesses and solutions for addressing these skills gaps9
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................11

INTRODUCTION
Hospitality industry is defined as the broad category of services industry that includes
various sectors such as food and drink services, travel and tourism, lodging and event planning.
All these facilities are provided by the hotels, restaurants, tourism agencies and bars. Basically,
the hospitality industry provides variety of services that are linked to leisure as well as customer
satisfaction. There are several areas are included in hospitality industry like accommodation,
food and beverage and travel and tourism that focus on customer satisfaction. In this report the
chosen organisation is Marriott International Hotel which is an American multinational
organisation established in 1927 by J. Willard Marriott Alice Marriott. The headquarter of
organisation is situated in the Bethesda, Maryland, US. It deals in hotels and resorts. 1,21,000
employees are working in the hotel. In this report types of hospitality industry and their products,
operational and functional department and contribution of hotel in local, national and
international economies are discussed. Apart from that PESTLE and SWOT analysis of hotel in
mentioned in this project report.

PART-1
Types of hospitality industry and their products and services
Hospitality industry is broad category that contains different type of business that focus on
meeting all leisure needs of customers rather than the basic one. The industry depends upon
various factors such as availability of leisure, customer satisfaction and disposable income. There
are four segment of hospitality industry that provides different products and services to
customers are discussed below:
Food and beverages: Food and beverages is the largest segment of hospitality industry. It
includes restaurants, retail and food stores, bar and pubs and takeaways that provides different
cousin food to customers. This sector engages preparing meals, beverages and snakes for
immediate consumption. As a part of hotel, it enhances the experience of guests through
providing food and other services.
Travel and tourism: Travel and tourism industry provide services to their customer to
move people from one place and another place through buses, planes and ships are the part of
travel. The function of tourism is to encourage people to travel.
Lodging: Lodging or accommodation that provides stay facility to their customer. There
are various type hotel such as fancy hotel, elder hotel, motels as well as other business that offers
place for people to stay are includes in lodging industry (Alrawadieh and Law,2019). It is the
broad sector of hospitality industry that provides bed & breakfast,
Recreation: Recreation is the major part of hospitality industry that provides facilities of
people to rest, enjoyment and relaxation. The main objectives of recreation is to refresh
customers body as well as their mind. Business that provides these relaxation facilities are
known as the recreation business. It includes entertainment facilities like movie theatre, sports
and other sectors as well.
Operational and functional departments
There are range of operational and functional department in Marriott International Hotel that
help to run all organisational activities in efficient manner and attain all defined goals and
objectives properly (Ban and Ramsaran, 2017). All these departments are mentioned below:
Operational departments: There are four major operational departments are included in
Marriott International Hotel are as follows: