Contemporary Hospitality Industry

Contemporary
Hospitality Industry

Table of Contents
INTRODUCTION..........................................................................................................................1
MAIN BODY...................................................................................................................................1
Explain different types of business in hospitality industry with the products and services that
they offer................................................................................................................................1
Different operational and functional department in the organisation.....................................2
Contribution of hospitality industry to local, national and international economies.............3
Interrelationships of operational and functional units............................................................3
How licensing and franchising agreements has influenced global development of hospitality
industry...................................................................................................................................4
Assess how global growth, franchising and licensing developments have contributed to the
economy of the hospitality industry.......................................................................................4
Different operational roles......................................................................................................5
Skills required for roles in hospitality industry and shortage of skills in current time..........6
Review the skills gap with the different operational roles.....................................................6
Impact of skill gaps on hospitality industry and mention their solutions...............................6
CONCLUSION................................................................................................................................7
References:.......................................................................................................................................8
Books and Journals.................................................................................................................8

INTRODUCTION
Hospitality means to welcome people and to satisfy the needs of the consumers who have
come up to take the services. On the other hand, hospitality industry includes various type of
business and in every business there includes the services which are provided to the people.
There are various sectors of hospitality which includes the hotels, tourism, event, resort and
many more. But in total the hospitality industry is divided in three areas which include the
accommodations, food and beverage and travel and tourism(Chandran and Bhattacharya, 2019).
The environment of the hospitality industry is welcoming and friendly and they offer to the
people different types of amenities and people usually invest their money in the hospitality sector
because they want to do relax and enjoy the time. The Savoy is located on River Thames and
which is considered to be the luxurious hotel situated in the City of London. This report will
cover different types of business in hospitality, operational and functional departments,
contribution of hospitality industry, interrelationship of operational and functional, franchising
and licensing agreements, different operational roles, skills required for roles, reviewing and
analysing the impact of skills.
MAIN BODY
Explain different types of business in hospitality industry with the products and services that they
offer
There are different types of businesses in hospitality sector which has been discussed below-
 Accommodation- Accommodation means the where the person can relax for some time
which includes the room, lodges hat helps in providing the shield or shelter to the people.
The main important thing is that people when travel requires the place to sleep and relax
for some time and that is the accommodation(Kirillova, Fu and Kucukusta, 2020). The
service which is offered in accommodation is the Lodge, resorts and suites and many
more.
 Food and beverage- Food and beverage means the presentation of food according to the
requirements and needs of the people. While travelling at some place people also requires
the food which can satisfy their hunger. The services which are included under food and
beverage is the restaurants, takeaways, fast food chains and many more.
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 Travel and tourism- The travel and tourism is the largest sector which is further divided
into many things and the main focus of this sector is to provide the products and services
according to the desires of people(Liu and Hu, 2021). The main sector which helps to
generate the revenue for the economy as well but to the pandemic the travel and tourism
has been affected a lot. The services and products offered by the travel and tourism is the
hotels, travel agencies, tourist guide services and many more.
Different operational and functional department in the organisation
The operational and functional department of The Savoy hotel has been explained below-
Operational department-
 Housekeeping department- Housekeeping department is the important department as
helps in keeping the standards of the hotel high. The Savoy housekeeping department
keeps the area of the hotel clean because clean surface attracts the guest and no person
would like to come in that hotel which is not clean.
 Food production department- Food production department of The Savoy produces
different cuisines food which is liked by the guests. The main duty of the food production
department is to produce the food and they also ensure that the quality and the taste of the
food meets the standards.
Functional department- Marketing department- Marketing department of The Savoy works for the promotion
of the hotel and to do the branding of the hotel. By conducting the research in the market
the marketing department of the hotel satisfies the needs of the people. They conduct the
activities which are in demand in the market and which are also required by the people.
 Accounting and finance department- Accounting and finance department of The Savoy
works in conducting the activity of budgeting the activities which is required to be
conducted for the activities of hotel(Erköse, 2020). They also prepares the financial
statements at the end of the year which signifies the profits and losses which the hotel has
earned during one year.
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