This document provides an overview of the contemporary hospitality industry, including the types of businesses within the sector, range of operational and functional departments, and the share of the hospitality sector to the local, national, and international economy. It also discusses the various operational roles and skills needed in the industry.
Contribute Materials
Your contribution can guide someone’s learning journey. Share your
documents today.
Contemporary Hospitality Industry
Secure Best Marks with AI Grader
Need help grading? Try our AI Grader for instant feedback on your assignments.
TASK 1 (POSTER) INTRODUCTION:Hospitality industry is a corporate sector that emphasizes upon fulfilment of needs and wants of customers in a manner such that they can be retained for a long duration of time. Grosvenor House Hotel is a lavish organisation situated in the Mayfair area of London and is managed by JM Grosvenor House Hotel Chain of hotels. P1. Types of businesses within hospitality sector Hospitality sector is one of the fastest and developing sectors of corporate world whereby the companies are indulged in provision of offerings to a large base of customers. The quantum of hospitality organisations within past some time has enhanced as huge number of persons have turned into travellers and continuously commute for a variety of reasons such as leisure, business, experience, fun, adventure etc. The hospitality industry consists of a number of businesses and such areas of business are found to be prevalent in Grosvenor House Hotel also. In this regard, such kinds of businesses are described below:- Lodging:This can be referred to as the facility of provision of accommodation services to people. In other words, it can be said that this is a service that implies rendering a person with a place to carry out sleep. This facility can be provided for a night or more within motels and hotels such asGrosvenor House Hotel. Restaurants:This is a service which is associated with provision of food and beverages to customers as per their needs, wants, tastes and preferences. This is an organisation which belongs to Food & Beverage Sector. Here, Grosvenor House Hotel is indulged in provision of catering services to people with an aim to satisfy their demands and expectations. Pubs, bars as well as night clubs:This is found to be yet another essential and significant area of hospitality sector that is entangled in provision of entertainment and beverage facilities to the base of consumers. With the help of this, people would be able to sin, dance and have fun with their peers, families and acquaintances as per their convenience and get refreshed and relaxed eventually. Such facilities are rendered within Grosvenor House Hotel in order to attract the attention of people who possess a likelihood towards partying. Travel & Tourism:This is ascertained to be a vast sector that is concerned with provision of commuting and/or transportation services to people such as by way of roads, flights, trains, ships etc. Such types of organisation operating within the hospitality sector is regularly engaged
in transmission of personnel from one place to another.These servicesare availableat Grosvenor House Hotel as it is a luxury hotel which can not compromise with the demands and expectations of customers. Membership and Events:Certain hospitality industry provides a membership of their hotel for a year, 5 year or lifetime where customers can enjoy various services of the company at free of cost or minimum cost. For instance, by owning a membership of a hotel, customers can stay with hotel freely and the organisation can also involve various like organising special events like new year event, Christmas events for the members. P2. Range of operational and functional departments. Operational as well as functional departments can be said to be the core on the basis of which the success of a company, especially an entity operating within hospitality industry, is defined. Both of these departments work in correlation in order to effectively execute the activities and processes of an entity. In this regard, both these departments have their own importance within the hotel which can not be neglected. Within Grosvenor House Hotel, the operational department consists of 3 areas while the functional department also comprise of 3 important areas of an organisation. The description of both the departments in the form of front and back house operation departments is as follows:- Front house operation department:This department consists of operational areas such as housekeeping, reservation and front office within a hotel. This department within a hotel is dealing with customers on a daily basis and thus require good level of communication so as to have a strong and effective power to persuade people for experience the services provided by the respective company. Further, it comprises of functional units such as marketing and sales that are engaged in group and catering sale. The F&B unit of Grosvenor House Hotel also belongs to this department and consists of lounges, room service, conferencing and banqueting, restaurants, bars and pubs. Backhouseoperationdepartment:Thisdepartmentsconsistsofareassuchas engineering, accounting and HRM. The human resource unit head would keep strong emphasis upon hiring competent, skilled and knowledgeable personnel for the welfare and growth of company. This would provide assistance to company in making sure that tasks are being executed in the desired manner in accordance with the requirements of Grosvenor House Hotel. HR further ensures safety and security of personnel inclusive of staff as well as customers, at all
times. This functional unit is responsible for ensuring that the food & beverages provided within the hotel are hygienic, healthy and free from contamination. Further, the engineering unit is responsible for the upkeep of infrastructural facilities of organisation. The focus will also be upon enhancement of capital as well as ground maintenance. At last, the accounting department will work credit services and ascertaining revenues and gains earned by entity. (Source: Functions And Divisions,2019) P3. Share of hospitality sector to local, national and international economy Owing to rising number of travellers with every upcoming year, hospitality sector is constantly developing at a fast pace. This has merits for national, local as well as international Illustration1:Functions And Divisions
Paraphrase This Document
Need a fresh take? Get an instant paraphrase of this document with our AI Paraphraser
economy. Tourism industry contributes significantly for the growth as well as development of economy and the nation. Tourism refers to the phenomenon of travelling from home country to another place owing to purposes such as vacation, leisure, vacation, business, exploration etc. This tends to create demands for a number of services as well as products. The hospitality industry within UK is rapidly evolving generating large scale demands for employment facilities for local people. This industry has given jobs to a total of over 2.4 million persons as reported by the statistics of 2017 and around 1.2 million in approximately 170,000 business setups. This is ascertained to be the fifth biggest sector of UK employing maximum quantum of population. Hospitality industry has led to generation of revenues amounting to £90billion that can be said to a substantial contribution towards the taxation of country (£34billion). In addition to this, VAT for restaurants has also led to generation of 54000 jobs within the confines of nation (Economic Contribution of UK hospitality industry,2019). This sector further has a significant contribution within the economy of United Kingdom because generation of employment opportunities lead to increase in per capita income of this nation. This will provide assistance to them in sustaining a high standard of living. Owing to this industry, the sectors such as shopping, travelling, sight-seeing etc. get developed and enhanced, thereby leading to the wholesome development of nation. In the same manner, international tourism has also substantially contributed towards the development of economy of United Kingdom. This is so because they carry out travelling by way of air. Further, as they are from international nations, they are most likely to carry out shopping which will also lead to growth as well as welfare of economy. In addition to this, licensing as well as franchising also largely contributes towards the establishment and appraisal of hospitality companies within the specified nation. This will lead to generation of huge taxes, thereby giving a strong boost to the economy of the stipulated country. CONCLUSION:Thus, it can be concluded that hospitality is one of the most rapidly evolving sectors which leads to the growth and development of nation. Further, this industry gives a boost to the local, national and international economies.
TASK2 (FACT SHEET) INTRODUCTION:Hospitality Sector is an important and rapidly growing sector across the global corporate world which encompasses various types of operational roles and skills for such roles through which the achievement of organisational goals and objectives can be ensured. P4. Various operational roles in hospitality sector As this is a broad sector and leads to generation of large number of employment opportunities, there are a variety of operational roles that are found to be prevalent within the hospitality sector. Such roles are ascertained to be significant as with these, the respective company can feasibly devise a number of strategies which aid in fulfilment of needs and demandsofconsumersandconsequentlythereceiptofcontentmentfromthem.Below mentioned are the various types of operational roles that are found to be prevailing within Grosvenor House Hotel:- Housekeeping:The primary task of this unit withinGrosvenor House Hotel is to keep the organisational premises as well as surroundings properly clean and maintained so as to make the stay for its base of customers eternally comfortable and feasible. This is ascertained to be that operational department lying within the hospitality organisation that is engaged in developing a neat and clean atmosphere while people are at stay. This facility is available to guests at any point of time in day or night. This business unit makes sure that the linen in various parts of Grosvenor House Hotel such as fitness centre, rooms, conference and banquet halls, spa etc. Also, it keeps a check upon the cleanliness of uniform of all the workers operating within the hotel. Sales and Marketing:Within the corporate world, each and every business entity operate for the purpose of accomplishment of its goals and objectives. It is further evident that the growth and success of a company owes to the employment of effective sales and marketing strategies. In this regard, the manager associated with both of these functions of entity work upon designing and developing such strategies that possess the potential as well as capability to gain a competitive advantage in market place. The manager ofGrosvenor House Hotel organises a number of marketing campaigns as well as makes use of promotional tools to actively engage the customers in a meaningful conversation so as to persuade them to make a purchase. This leads to
generation of sales and profits which directly lead to growth and development of entity within the market place. Front desk facilities:This business unit within Grosvenor House Hotel is entangled in interacting with guests on a regular basis. Herein, the managerial person is responsible for devising and holding the bookings. Such persons operate in an effective manner with a view to resolve the complaints of service users by continuously communicating with them. Further, it is the main responsibility of front desk to create an ever lasting impressions over the mindsets of people. P5. Skills needed for various roles within hospitality sector and lack of current skills. In context of hospitality sector, people of ample number of cultures and nations integrate for a variety of purposes. Thus, this industry needs a wide variety of skills to perform a number of roles. In this regard, the skills that are needed within Grosvenor House Hotel are briefly described below:- Flexibility skills:Owing to diverse variety of customers, the respective company must possess flexibility. This is so that Grosvenor House Hotel can customise its products and services according to the needs and requirements of the customers. This skill is very important in the company because customer can demand different products and organisation works to satisfy that skill. Language skills:As the customer visits from different destinations and countries, the staff and employees of the Grosvenor House Hotel must be familiar with different languages in order to effectively communicate, understand and fulfil the needs and requirements of the people. In present business world it is one of the most important skills. Communicationskills:Thisskillisanotherverycrucialskillsbecausewithout communication no business organisation can attain business goals and objectives effectively and efficiently. Therefore, the employees and staff must have strong communication skills so that they can clear the queries of the people and they must be patient and good listener. CONCLUSION:On the basis of above discussion, itcan be concluded that hospitality sector plays a pivotal role in the growth and development of nation. There are a number of departments and units which require skills, competence and knowledge in order to execute the desired tasks.
Secure Best Marks with AI Grader
Need help grading? Try our AI Grader for instant feedback on your assignments.
REFERENCES Online Economic Contribution of UK hospitality industry.2019. [Online]. Available Through: <https://www.oxfordeconomics.com/my-oxford/projects/296333>.
TASK3 (PPT) INTRODUCTION:Hospitality sector can be said to be an integration of a number of areas such as boarding, lodging, night club, bars, pubs etc. This presentation consists of PESTLE and SWOT analysis of Grosvenor House Hotel along with the impact of current and potential trends upon the entity. P6. PESTLE of Grosvenor House Hotel PESTLEanalysisiscarriedoutbyacompanytogainknowledgeofitsmacro environmental environment which is uncontrollable in nature. Below mentioned is PESTLE analysis of Grosvenor House Hotel:- Political factor:These factors are concerned with the political stability and government intervention. The factors which will included under this are taxation, subsidies, trade policy, commerce, etc. These factors are out of the control of the organisations. It will have a profound and significant impact on the Grosvenor House Hotel. For instance, Grosvenor House Hotel can be adversely affected by the danger of terrorism, international relations and atmosphere of political environment in specific tourist destinations. It is the threat for the organisation and restricts people to travel. Thus, it will also affect the brand image and reputation of the Grosvenor House Hotel. Economic factors:These factors are concerned with the economic stability of the organisation. It depicts the financial strength and level of profitability for the company. It affects the organisation by considering various factors like inflation, deflation, recession, currency, etc. For instance, Grosvenor House Hotel will have a crucial impact of this factor during the period of inflation. This is because at that time the prices of products and services increases and customer tends to spend their disposable income on useful products and services only. This will affect their purchasing power and also create a debt for the company. Social factors:These factors are concerned with the social trends like demographics, age, class, status, buying behaviour, attitude, lifestyle, income, etc. of the individuals. Customer needs and preferences are highly dynamic in nature and it changes very rapidly. In this, Grosvenor House Hotel will be affected by the buying behaviour of the people. Now a days people prefer to own a package rather than a day basis so for this the organisation will require to develop a packages of different types, like couple package, family package, etc.
Technological factors:Technology is the most prevailing and growing factor in the present business scenario. Every company needs to adopt certain technological aspects which improves their efficiency and productivity. It includes factors like innovation, invention, research and development, etc. Therefore, Grosvenor House Hotel will have crucial impact of this factors and for this, the company will launch their products and services to the customer on mobile where they can easily book and cancel the hotel bookings. This will also help the traveller to see the hotel on the internet. There various technological equipments in the organisation which helps in checking that the person is not carrying any harmful weapon. Legal factors:These factors are concerned with the laws and legislations. It is important factors because it assures that customers and employees are secured and protected. It includes differentfactorslikeenvironmentallaws, labourlaws, employmentlaws, etc. In this,if Grosvenor House Hotel does not treat the customers fairly or misinterprets them regarding the products and services then the customers can take a serious action against the company and also file a case which can affect the goodwill of the organisation. Environmental factors:These factors are concerned with protecting the environment and nature because they are the greatest tourist attractions. In this, the factors which will affect the organisationincludesclimaticconditions,farming,agriculture,etc.Therefore,itisvery important for the Grosvenor House Hotel to protect the environment and use its scarce resources effectively and efficiently. For instance, reduction in the fuel prices can reduce the cost of travelling for the customers and this will have a positive impact on Grosvenor House Hotel as the demand for customers will increase. P7. SWOT analyse of Grosvenor House Hotel. SWOT analyses is conducted by the organisations in order to identify the internal strength and weakness and external opportunities and threat. It helps the company in evaluating the level of competitiveness and develops the strategic plans. This is generally designed to facilitate a realistic and data driven approach. The following is the SWOT of Grosvenor House Hotel: Strength Global presence:The Grosvenor House Hotel hotel is present globally with more than 600 properties and covers each and every geographical area by operating in 122 countries through out the world.
Paraphrase This Document
Need a fresh take? Get an instant paraphrase of this document with our AI Paraphraser
Focus on Innovation:The Grosvenor House Hotel is highly focussed towards the innovation. It kept on producing new and innovative services for their customers all over the world. Driveforcompetitiveadvantage:GrosvenorHouseHotelisoneofthemost competitive brand in the hospitality industry and it regularly focuses on reinventing its brand in order to attain the competition. Weakness Excessive focus on expansion:The Grosvenor House Hotel has expanded its operation in wider area of the world where it becomes extremely difficult for the companyto maintain the quality standard and for this reason the brand is diluting. Grosvenor House Hotel controversies:The Grosvenor House Hotel has suffered a lot of problem due to its lack of privacy and secrecy concerns. It has been into the different controversies for threat of terror attacks and lack of security of customers and employees. Focus on family:The Grosvenor House Hotel has a strong focus on families and is extremely unwilling to change this pattern. Opportunities The shift of customer behaviour:The changing trends of customer is prevailing in present business world where they wish to stay in the luxury hotels whenever travelling with friends and families. Thus, it increases an opportunity for the developing economies. Huge unexploited market:Grosvenor House Hotel has gain a lot of attention on LGBTQ sectionof society and hassupported themwholeheatedly. Thisgave theman opportunity to provide special offers to the couples of this community which will contribute in sale and revenue. Emphasis on personalisation: The customers are highly personalised in nature and the Grosvenor House Hotel has an opportunity to charge premium prices for every personalised services which the customers wants. Threats Strong competitors:Higher level of competition from brands like Hyatt, Hilton, Holiday Inn, etc.
Economic recession:This will affect the hospitality industry in a very poor manner where many properties will be auctioned and sold in the market that are not able to generate the profits and revenues. TASK 4 P8. Implication of current trends within hospitality sector The trends prevailing within hospitality sector are briefly described below:- ï‚·One of the most essential trends rising on a constant rate has been ascertained to be globalisation whereby Grosvenor House Hotel is caught up in sharing of resources, labour force and technology among a number of nations, thereby making the business concern much more viable. ï‚·In addition to this, the concern associated with safety as well as security is rising and thus Grosvenor House Hotel is undertaking measures to make sure that their customer base as well as workforce is secured from various types of disasters. ï‚·Furthermore, diversity is playing a crucial role within Grosvenor House Hotel as this provides an opportunity to increase interaction with tourists of diverse cultures, castes, religions etc. CONCLUSION It has been concluded that hospitality sector largely contributes in development of nation. Further, PESTLE analysis demonstrates that macro environmental factors can be favourable as well as unfavourable for the respective organisation. SWOT implies that entity focuses upon innovation yet it faces threat from the presence of rival firms.
REFERENCES Altinay, L., Paraskevas, A. and Jang, S.S., 2015.Planning research in hospitality and tourism. Routledge. Eid, R. and El-Gohary, H., 2015. Muslim tourist perceived value in the hospitality and tourism industry.Journal of Travel Research.54(6). pp.774-787. Eid, R., 2015. Integrating Muslim customer perceived value, satisfaction, loyalty and retention in thetourismindustry:Anempiricalstudy.InternationalJournalofTourism Research.17(3). pp.249-260. GarcÃa-Villaverde, P. M., and. et. al., 2017. Determinants of radical innovation in clustered firms ofthehospitalityandtourismindustry.InternationalJournalofHospitality Management.61. pp.45-58. Kotler, P., and. et. al., 2017. Marketing for hospitality and tourism. Schuckert, M., Liu, X. and Law, R., 2015. Hospitality and tourism online reviews: Recent trends and future directions.Journal of Travel & Tourism Marketing.32(5). pp.608-621. Singal, M., 2015. How is the hospitality and tourism industry different? An empirical test of some structural characteristics.International Journal of Hospitality Management.47. pp.116-119.