Contemporary Hospitality Industry

Contemporary
Hospitality Industry

Table of Contents
Task 1 (Poster).................................................................................................................................1
INTRODUCTION ..........................................................................................................................1
P1 Investigate various types of businesses in hospitality industry.............................................1
P2 Range of functional as well as operational departments. ......................................................2
P3 Contribution of international, national and local economies.................................................3
TASK2 (FACT SHEET)..................................................................................................................5
P4. Different operational roles within hospitality sector............................................................5
P5. Skills necessary for assorted roles in hospitality sector and deficiency of current skills.....6
REFERENCES................................................................................................................................7
TASK3 (PPT)..................................................................................................................................8
P6. Pestle analysis of Four Seasons Hotel London....................................................................8
P7. SWOT analysis of Four Seasons Hotel London.................................................................10
TASK 4..........................................................................................................................................11
P8. Entailment of current trends within hospitality sector........................................................11
REFERENCES..............................................................................................................................12

Task 1 (Poster)
INTRODUCTION
Hospitality industry is defined as a field within service industry which comprises of food,
drink, lodging, theme parks, event planning, cruise line, transportation, travelling and many other
fields in tourism industry. Four Seasons Hotel London is 5-star luxury hotel and it is situated at
Park Lane London, England. Along with this, they render their services worldwide.
P1 Investigate various types of businesses in hospitality industry.
Hospitality industry is one of the growing sector within corporate world in which
organisations are involved in rendering provision of services to large number of customers.
Within past, quantum of hospitality sector has been improvised as wide range of people have
turned into travellers and they transpose continuously for different reasons like adventure,
experience, fun, business, etc. This industry comprises of different businesses and they are
prevailing in Four Seasons Hotel London.
Travel and tourism: This is a broader sector which deals with provisions for
commutation and transit services to customers such as flights, ships, trains, roads etc. When such
types of organisation are executing in hospitality industry then they are continuously engaged
within process of transit of individuals from one to another place as per their desire. These
services are rendered by Four Seasons Hotel London as they cannot be overlooked by them. This
enables them to acknowledge expectations as well as demands of customers.
Membership and events: Various hospitality industries furnish membership of their hotel
for an annum, it can be either for lifetime or 5 year in which visitors can savour different services
at reasonable or minimum prices or even at free of cost. An example can be taken to explicate
this concept like by having a membership of hotel, customers can stay within for free and may be
also engaged within special events such as Christmas events, new year party for their members.
Lodging: It is is defined as facility of provision of services associated with
accommodation. This denotes that, this service render a person with a place where they can have
a peaceful sleep. Facility is provided on the basis of demand of customer, it can be either for a
night or more than this within a hotel like Four Seasons Hotel London and motels.
Restaurants: This service deals with provisions associated with food and beverages to
visitors or customers according to their tastes, preferences, wants and needs. This organisation lie
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in Food & Beverage Sector. Four Seasons Hotel London is supply catering services to visitors
with a motive of accomplish their expectations as well as demands.
Pubs, bars and night clubs: This is other significant and crucial area within a hospitality
sector which is embroiled within provision of beverage as well as entertainment facilities to
customers or visitors. With assistance of this, people can dance, sing and can have a leisure time
with acquaintances, families & peers according to their comfortableness by which they can be
relaxed and refreshed ultimately. These facilities are furnished by Four Seasons Hotel London by
which they are able to attract ample of customers who have likeliness for partying.
P2 Range of functional as well as operational departments.
The departments which are said to be core in terms of success of organisation within
hospitality industry are functional as well as operational department. They work in collaboration
with each other through which they can implement their processes as well as activities. Both
have their own significance within hotels and they can't be avoided. In Four Seasons Hotel
London, both these departments comprises of 3 crucial areas within organisation. Their
description is in form of back house as well front house operation departments is illustrated
below:
Front house operation department: This department comprises of operational sections
like front office, reservation and housekeeping in a hotel. Within Four Seasons Hotel London,
this department deals with customers on everyday basis and for this it is crucial to possess
enhanced communication skills by which they can have strong as well as effectual power for
providing customers with unique experience. Apart from this, they includes functional units like
sales and marketing which are involved within catering sales. The Food & Beverage unit of
Four Seasons Hotel London belongs top this unit and comprises of conferencing, banqueting,
room services, lounges, pubs, bars and restaurants.
Back house operation department: It comprises of sections like accounting, HRM and
engineering. HR department or unit will focus on recruiting skilled, educated, competent and
enlightened individual for growth as well as welfare of organisation. It will aid firm to ensure
that tasks are implemented in effectual manner with respect to needs of Four Seasons Hotel
London. Furthermore, HR is responsible for ensuring security as well as safety of personnel
including employees and customers. They are responsible for making sure that food & beverages
which are furnished to customers within hotel are healthy, free from contamination and hygienic.
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