Contemporary Hospitality Industry: Types of Business, Products, and Services

Contemporary
Hospitality
Industry
Table of Contents

INTRODUCTION ..........................................................................................................................4
TASK 1............................................................................................................................................4
P1 Different types of business within hospitality industry and diverse products and services
they offer................................................................................................................................4
P2 Range of operational and functional departments.............................................................5
P3 Contribution of hospitality industry to local, national and international economies........6
Ml Review the interrelationships of operational and functional units within a chosen
hospitality business.................................................................................................................6
M2 Assess how the use of franchising and licensing agreements has influenced the global
development of the hospitality industry.................................................................................6
Dl Analyse how global growth, franchising and licensing developments have contributed to
the economic worth of the hospitality industry......................................................................7
TASK 2............................................................................................................................................7
P4 Range of different operational roles within hospitality industry.......................................7
P5 Examine skills required for roles within hospitality industry and current skills shortages8
M3 Review the skills gaps within the hospitality industry in relation to a range of different
operational roles.....................................................................................................................8
D2 Analyse the impact that skills gaps have on hospitality businesses and make valid
solutions for addressing these skills gaps...............................................................................8
TASK 3............................................................................................................................................9
P6 Assess PESTEL factors that affect the development of organisations operating within
hospitality industry.................................................................................................................9
P7 SWOT analysis for a hospitality business and review how this can inform decision-making
process..................................................................................................................................10
M4 Evaluate the impacts of external factors on the development of organisations operating
within the hospitality industry, using specific exam pies.....................................................11
TASK 4..........................................................................................................................................11
P8 Appraise implications of current and potential trends in hospitality industry providing a
range of specific examples...................................................................................................11
M5 The ability of a specific hospitality business to develop products and services to meet
current trends........................................................................................................................12

D3 Critically evaluate how external factors impact on current and potential trends and
developments in the hospitality industry using specific examples to demonstrate how the
industry has developed in response......................................................................................12
CONCLUSION .............................................................................................................................12
REFRENCES.................................................................................................................................14

INTRODUCTION
Hospitality industry refers to business which offer variety of services related to lodging,
food and beverages, theme park, event planning, transportation, travel and tourism and many
more. It is one of the fastest growing industry which serve their customers in order to fulfil their
need and requirement (Bharwani and Jauhari, 2013). Organization taken for this assignment is
Radisson Blu is founded in year 1960 and its headquarter is situated at Minneapolis, United State
as well as Brussels Belgium. Topics covered in this report are brief description about respective
industry like structure, scope, size etc. as well as it also focuses on skills that are essential for
working in this sector. Along with this, it also mentioned externals as well as internal factors
which will impact on hospitality sector. This report will also include issues which are currently
face by industry and it will also explain about current trends that may impact on respective
sector.
TASK 1
P1 Different types of business within hospitality industry and diverse products and services they
offer
The main objective of hospitality industry is to serve their potential customers in
effective manner in order to fulfil their need as well as requirement. It is one of the fastest
developing industry which provide opportunities for companies to expand their business at world
wide level (Boella and Goss, 2012). That will help in enhancing profitability ratio as well as
market shares. In respective industry there are various other departments or sub units which offer
diverse variety of products as well as services, some of them are mentioned below:- Restaurant: It refers to that hospitality business unit which aim is to provide products
and services like variety of food as well as beverage. Such as Italian, Mexican, traditional
and many more.
 Accommodation: According to this sector company provide facilities related to
accommodation and lodging. It can be in diverse variety such as luxury room, executive
room and many others. In addition to this this type of business also provide breakfast,
bed, matrices, room etc.