Contemporary Hospitality Industry Assignment Solved
Added on 2020-10-22
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Contemporary HospitalityIndustry1
Table of ContentsINTRODUCTION..............................................................................................................................3TASK 1...............................................................................................................................................31.1 Current scale, scope and diversity of the hospitality industry.................................................31.2 Organisational structure of different hospitality organisations................................................41.3 Role of hospitality related organisations and professional bodies...........................................4TASK 2...............................................................................................................................................52.1 Staffing requirements of different hospitality businesses........................................................52.2 Roles, responsibilities and qualification requirements for hospitality staff............................6TASK 3...............................................................................................................................................73.1 Operational, managerial and legislative issues resulting affecting the hospitality industry. .73.2 Current image of hospitality....................................................................................................8TASK 4...............................................................................................................................................84.1 Potential trends and developments in hospitality. ..................................................................84.2 Impact analysis for the predicted trends and developments....................................................9CONCLUSION:...............................................................................................................................10REFERENCES:................................................................................................................................112
INTRODUCTIONHospitality industry has evolved as biggest source of revenue generation in differenteconomies of the world. It has supported many outsourcing companies and is an independentsector in various nations (Boellaard, and et.al., 2015). It is a crucial part of travel and tourismsector. Around 2 million people are employed in UK in this sector that proves that this is a majorsource of employment. It mainly depends on confidence of consumers and business sentiments.There has been an immense pressure in Europe after Euro zone crisis, which needs to providevalue-added and better services to their end consumers. Thus, this report mainly illustratesdiversified structure, scope, staffing requirements and complete analysis of Hilton Internationaland its development.TASK 11.1 Current scale, scope and diversity of the hospitality industryValue services and support are provided by Hilton International to different countries fromhotels to restaurants. Corporate hospitality, leisure venues, sports events, travel, business and manymore industries are considered. Existence of females in this sector is perhaps 62% of the totalworkforce which is quite appreciable. Traditional hospitality firms like restaurants and hotels arewidely assisted by this sector. Young workers of 30 years of age are employed in Hilton. In nearfuture, British Hospitality Association (BHA) has predicted around 300,000 fresh jobs foryoungsters which is a boom for upcoming society. Contract catering, pubs, bars, accommodationare some businesses included in this sector (Deng and Shen, 2015). Various medium and smallindustries are also running in UK.Currently, UK's economy is quite reactive by nature and its economy is facing tough times.However, in future it will see enormous growth instead of slow and sluggish development. Hiltonhas made many planning in other countries and will launch 30 new hotels in UK in coming years.Many projects of around 89 are under construction in which some are pre- planned and planned.Planned projects are around 28 in number and pre-planned are 14. Hospitality can be categorisedinto many fields of service industry including theme parks, cruise line, event planning and lodgingand is considered as free-standing business. Canteen food and contract development has developedits services to wide range which employs 1.8-2.4 million people in UK. Hilton has 1203
establishments and its portfolios include upscale full service, luxury, focussed and spanningupscale service. Its diversification is key to its growth and development.1.2 Organisational structure of different hospitality organisationsHilton International cab is a good example for showcasing the organisational structure. It ishierarchical in nature and is divided into many sections like ownership division, franchise andmanagement division and timeshare division. It is massive size and serves and serves around 140million guests. It has sub-categories for running operating various departments and is sophisticatedand possesses enhanced facilities for satisfying their customers. Halls and best-sized conferencesuites are available for business meetings and gatherings (Rezaei and Shahijan, 2017). For businessclass a presentation has been maintained in a proper way. Room division Manager resides at topand under it three sub-divisions of front Office, Reservation and Guest Relationship Manager arethere. Entire department is managed by Room Division Manager. All complains are sorted areheard in this departed. Customers rely on it and all its request are managed here. Providing goodservices is the main responsibility of it so that customers repeat their visit.Guest Relation manager maintains Guest service coordinator. Full department of assistantmanager and senior reception is handled or governed by front office manager. Lastly lowerreceptionist activities are administered by its head. Phone records of all customers are maintainedby reservation officer. On the other hand, organizational structure of Wilton theme park isinspiring and manageable. On the top, Chief Executive handles the department and below itfinance director exists which handles all financial practices of theme park. Legal issues andproblems are sorted under the department of Chief Executive Officer. It takes responsibility of alljudicial matter. HR team is managed by finance department which plays an important role in hiringqualified and skilled staff (Johnes and Johnes, 2016). It looks that proper coordination ismaintained so that goals can be achieved by the members. All types of bills and accounts of themepark are handled by accounts department efficiently.1.3 Role of hospitality related organisations and professional bodiesMany professional bodies are assessed under hospitality sector. This can be described withexamples like British Institute of Innkeepers, The British hospitality Association, Springboard UKand People 1st.Springboard UK: Young people, unemployed and individuals are supported by springboard UK.It mainly looks after person who receives fewer advantages in employment. It helps in moving up4
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