Contemporary Hospitality Industry Assignment Solved - Hilton Hotel

CONTEMPORARY HOSPITALITY
INDUSTRY

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
1.1 Asses the current scale, scope and diversity of the hospitality industry...............................3
M1 particular operator's turnover, types of products and service it provides............................3
D3 The scale and scope of hospitality business affects the diversity of product and service
offered.........................................................................................................................................4
1.2 Organisational structure of various hospitality organisations...............................................4
1.3 Roles of hospitality related corporation and professional bodies.........................................5
2.1 staffing requirements for hospitality businesses...................................................................6
2.2 roles, responsibilities and qualification requirement for hospitality staff............................6
TASK 3............................................................................................................................................8
3.1 Managerial, Operational and legislative issues resulting affecting the hospitality industry
.....................................................................................................................................................8
3.2 Current image of Hospitality.................................................................................................9
TASK 4............................................................................................................................................9
4.1 Potential Trends and its development measure in Hospitality..............................................9
4.2 Impact of development and trends. ..................................................................................10
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................12

INTRODUCTION
In the present time, there is a huge scope of the hospitality industry as customer has huge
demand in this sector. In this sector, there are various business included such as hotel, restaurant,
tour operator agency etc. The current scale, scope and diversity of hospitality industry and role of
hospitality related organisation and professional bodies has been also included in this report. The
roles, responsibilities and qualification requirement for hospitality staff has been also included in
this report with respect of Hilton Hotel.
TASK 1
1.1 Asses the current scale, scope and diversity of the hospitality industry
There is a huge scope of the hospitality industry in the present time which consists of
range of various businesses such as accommodations, food, beverages, entertainment, resorts etc.
There is a 20000 jobs in the event management and employees over 1.8 to 2.4 millions. With
help of hospitality industry, there is a huge opportunity of employment in the UK. On the basis
of survey it has been found that hospitality sector has 3.1 to 3.2% of overall portion of business.
In every year, £12 billion spent by visitors of a total value of £76 billion. It has been found that
400000 jobs in the hotel with related services.
The extent of hospitality industry is extremely huge on the grounds that it has vast
number of administrations identified with amusement, facilities, unwinding, bars, clubs and so
on. So one might say that this industry alludes a scope of organizations that offers different
offices and administrations (Li, He and Keung Lai, 2011). Being engaged with giving different
administrations to engage and unwinding the request of this industry is ceaselessly developing on
the planet. What's more, the rate of business is likewise high since it gives different
administrations. So as to give benefits and work different professional bars, club, eatery,
convenience, industry requires a gifted and skilled worker
M1 particular operator's turnover, types of products and service it provides
Hilton hotel and resort stands as the stylish, forward thinking global leader of the
industry. It has more than 550 hotels and resorts in more than 80 countries across six continents.
Hilton hotel's global sales team is consistently recognised as a top selling and customer service.
Hilton hotel conduct business in 42 language serving 25000 customers in 101 countries.

D3 The scale and scope of hospitality business affects the diversity of product and service
offered.
The hospitality industry manages immense quantities of administrations, for example,
nourishment, drinks, convenience, eateries, meetings, meal, supper offices, recreation
administrations and so forth. So one might say that in the friendliness division there has an
assortment of decent incredible the substantial number of various administrations (Othuon and
et. al., 2010). Distinctive nation have their own particular strategies and practices which
influence the imaginatively and development of such business administrations and individual
execution. In a basic term one might say that assorted variety alludes to the distinctive type of
client taste, inclinations, enterprise administrations and so forth.
1.2 & M2 Organisational structure of various hospitality organisations
In the hospitality organisation, a systematic structure of management is very important by
which company carries out its various activities and functions. It is a way through which
organisation can operate its business functions for achieve business objective (JACOBS, 2015).
In the structure of management, there is a systematic policy, rules, regulation, strategies and rules
that determine the manner in which corporation controls and delegate responsibilities to achieve
business objective. In addition to this, corporation has carried out its business activities and
functions as per the organisational structure.
Marriott Hotel- In the Marriott hotel, organisation structure assists to manager in delegating
responsibilities and roles to various functional department employees. As per the research it has
been found that there is a flat organisation structure under which management has divided into
the few departments (Pechlaner and Volgger, 2012). By help of this structure, management is
close with employees and directly solve their queries and issues. There is an impressive
communication between employees and management through which issue can easily resolve. In
this structure, there is a fewer management layers through which effective bounding and
interaction between employer and employees.
TUI group- In the TUI group, there is a functional organisational structure under which each
functional department have one head that is responsible to manage their department and sections
activities and functions. In this aspect, personnel are grouped as per their knowledge and skills
which help in addressing the objective of organisation (Radojevic, Stanisic and Stanic, 2015).