Contemprary Hospitality Industry
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Added on 2020-01-28
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Contemprary Hospitality Industry INTRODUCTION 4 TASK1 4 1.1 Understanding and discussing the scope, scale and diversityof hospitality industry with global prospective 4 1.2 Discuss the management structure of different hospitality organizations 5 1.3Assessment of the role manager professional bodies and hospitality related organizations 5 TASK2 6 2.1 Assessment of the emerging trends in the demand and supply for hospitality staffs 6 2.2Discussion of the skills and qualification requirement of personnel in the hospitality industry 7 TASK3 8 3.1 Analysis recent development affecting the
Contemprary Hospitality Industry
Added on 2020-01-28
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TABLE OF CONTENTSINTRODUCTION...........................................................................................................................4TASK1 ............................................................................................................................................41.1 Understanding and discussing the scope, scale and diversity of hospitality industry withglobal prospective........................................................................................................................41.2 Discuss the management structure of different hospitality organizations.............................51.3Assessment of the role professional bodies and hospitality related organizations.................5TASK2.............................................................................................................................................62.1 Assessment of the emerging trends in the demand and supply for hospitality staffs............62.2Discussion of the skills and qualification requirement of personnel in the hospitalityindustry........................................................................................................................................7TASK3.............................................................................................................................................83.1 Analysis recent development affecting the hospitality industry in the area of legal.............83.2Discussion about how the overall image of the hospitality industry is created and managed.....................................................................................................................................................9Task 4.............................................................................................................................................114.1 Explain present and potential trends and developments in hospitality sector.....................114.2 Impact of trends in Thomas Cook travel agency.................................................................11CONCLUSIONS............................................................................................................................12References......................................................................................................................................152
INTRODUCTIONIn the present scenario, there has been vast scope and diversity in hospitality industry.One of the most defining aspects of this sector is that it focuses on customer satisfaction. Onlythis is the business which provides luxury services to its customers. This sector has very popularbecause every individual has connected with this service in their life. In hospitality industry,there are various business such as hotel, restaurant, tour operator agency, etc. In this projectreport, discussion has been done on Hilton hotel and Thomas Cook Travel Agency. Hotel Hiltonis the most popular hotel in UK and Thomas cook is the travel agency in this nation. In thisproject report, discussion has been done on the management structure of this particular industry.TASK1 1.1 Understanding and discussing the scope, scale and diversity of hospitality industry with global prospectiveThe scope of hospitality industry is huge which comprises of a range of businesses thatprovide services and facilities such as accommodation, food and beverage, entertainment,gaming, restaurant, resorts etc (Bharwani and Jauhari, V., 2013). Restaurant have also variousbusiness such as pubs,bars and club. It produced the most large income which is not as profitableas other industry. It has estimated 400000 jobs in hotel with related services. This industryemploys over 1.8 to 2.4 million people. It is having 26m jobs in the restaurant and 20000 jobs inevent management.Hospitality industry is diversified in many fields such as restaurants, bars, marketing andsales, housekeeping, travel agencies as well as in hotel and front offices. The hospitality sectorconsists of broad category of fields within service industry that includes lodging, restaurant,event planning, theme parks, transportation, cruise line and additional fields within tourismindustry (Boella and Goss-Turner, 2013). Also, it covers a wide range of firms that are offeringfood services and accommodation. Hospitality industry is diversified in various fields and also, itprovides plenty of employment opportunities in UK. According to the survey, it has been foundthat this sector highlights the latest figures in which 3.1 to 3.2 percent is the overall portionnation in the field of business. Visitors spent around £12 billion of a total value of £76 billionwhich is the total amount of tourism.3
1.2 Discuss the management structure of different hospitality organizationsManagement structure refers to the hierarchy of authority. It defines the ways of companyin which it operates the business. It is a set of policies and rules that determine the manner inwhich company controls and delegates the tasks and responsibilities to various departments. Thisstructure also defined that How decisions can be made and implemented throughout every partof the organization (Brooker and et.al., 2012). According to the company needs there are variousorganization structure that can be used. Organization has carried out its business activities andfunctions as per the organizational structure it has adopted.Hilton Hotel - In Hilton hotel, flat organizational structure is followed under whichmanagement has divided into the few department. employees. In this structure, decisioncan be made quickly as compared to other structures. Also, it has effectivecommunication in between management and workers (Brotherton, et.al., 2012). In Hiltonhotel, there are few management department so that there has used the flat organizationstructure. In this, there is better team spirit as fewer management layers increase theinteraction between employees in different departments.Thomas Cook - In Thomas Cook Travel Agency, functional organization structure isbeing used under which employees can be supervised by the functional manager andemployees are grouped as per their area of specialization. Organizational chart for a firmthat is following functional organizational structure, it have includes finance department,sales department, customer services department and administration department. Eachdepartment has one head who will be responsible to manage his section (Jones, Hillier,and Comfort, 2016). In this structure, employees are grouped as per their knowledge andskills which help in achieving the goal of company. There is no duplication of workbecause each department’s employees are having fixed job responsibility. In ThomasCook Travel Agency, employees have a clear career growth path and each department ofmanagement has excellent cooperation and communication.1.3Assessment of the role professional bodies and hospitality related organizationsA professional body is an organization that helps individuals or businesses In developtheir skills and ability in a particular industry or profession. It provide the training and4
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