Contemporary Hospitality Industry

Contemporary
Hospitality Industry

Table of Contents
INTRODUCTION...........................................................................................................................1
LO 1.................................................................................................................................................1
P1) Explain various kind of business related to hospitality industry and diverse product and
services they offer to the customers. ..........................................................................................1
P2) Discuss range of operational and functional department of an organization.......................2
P3) Discuss contribution of hospitality industry in local, national and international economies.
.....................................................................................................................................................3
TASK 2............................................................................................................................................3
P4) Discuss range of different operational roles within industry ...............................................3
P5) study the skills requirements for the roles mentioned above for hospitality industries.......4
TASK 3 ...........................................................................................................................................5
P6) Study macro environment factors and how they impacts on hospitality industry...............5
P7) Conduct SWOT analysis for hospitality industry and also discuss how it affect the
decision making process. ...........................................................................................................6
TASK 4............................................................................................................................................7
P8) Investigate the implication of current and potential trends affecting the hospitality
industry in UK market. ...............................................................................................................7
CONCLUSION...............................................................................................................................8
REFERENCES................................................................................................................................9

INTRODUCTION
Hospitality industry can be defined as wide-concept which includes hotels and resorts as
well as provide transitional services to its visitors such as. Food and beverages, accommodations,
entertainment etc. Moreover, in today's world hospitality refers to several services which are,
accommodation, food and beverage, transportation etc. which contribute directly or indirectly in
growth of the national income. Here, this assignment is written in context of Travel-lodge which
is operating their enterprise in hospitality industry across the globe. Organization was founded by
Peter Gowers in the year 1985. It's headquartered is in Thame, UK. This report covers range of
operational and functional departments in a firm so that errors can be eliminated. Also, PESTLE
and SWOT analysis is studied in context of hospitality industry and the contribution of
hospitality business in economic development of country (Ali, F and Cobanoglu, 2016).
LO 1
P1) Explain various kind of business related to hospitality industry and diverse product and
services they offer to the customers.
Hospitality sector in the 21st century plays a vital role in the growth and development of
countries economy by providing attractive services to customers who spend their leisure time for
enjoying beauty of another nation. There are different kind of business which are engaged in
hospitality sector which are explained as follows:
Travel and Tourism: In the era of 21st century the size of this sector is wide in
hospitality sector as it serves services like, cruise ships, trains, marine trips etc. to customers. In
the cut throat competitive world this industry is very important as it not only provides travel and
tourism services to travellers but also provides accommodation and meal services to the the
clients in the market place.
Lodging and Accommodation: In hospitality industry the idea of accommodation is
very wide in an administration. It involves several services like, resorts and hotels. This is
broad sector in which wide range of services are offered from lodging, suites bed & breakfast,
and resorts. In the competitive world Travel-lodge provides necessary facilities in order to make
their travelling tour more amazing and comfortable (Bontis and Dženopoljac, 2015).
1

Food and Beverage: In context of Travellodge they serve the food demanded by the
travellers during their stay. Moreover, there are various categories in food and beverages which
are explained as:
Full Service Restaurants: In the neck to neck competition firm serves fine dining with
healthy and organic food and beverages to the customers so that visitors visits these company
again an again . Which will lead to increase in customer base.
Quick Service Establishment: In this case, quick services such as, drinks, meals and
snacks are served to the visitors due to which it is also well known for fast food cuisine which
has a minimal table services in the competitive world. .
Catering Businesses: On special occasion like wedding, birthday parties etc. food and
beverage sector provides its services in order to meet the emerging needs and preferences of the
customer. Due to which brand image will be raised in the eyes of the customers in the market
place (Claveria and Torra, 2015).
P2) Discuss range of operational and functional department of an organization.
In an administration there are various departments which aid the firm in managing all
activities effectively so that objectives can b e achieved in the given time duration However,.
Some of these divisions of travel-lodge are discussed below:
1. Housekeeping: In an organization this sector performs duties under the operational
department of Travelodge in which the main obligation is to maintaining cleanliness in
every rooms of the hotel so that guests does not feel uneasy while relaxing in hotel.
2. Administration: In the context of Travelodge administration department work as
integral role which works as bridge between all functions of the business associates.
However, this is useful for travel-lodge as it combine all the activities of an
administration by which they meet set target for the institution. Moreover, there are
different administration such as, finance sector controls all the funds for all departments
so that budget needed for payment, investment and forecasting for the project can be
examined.
3. HR Department: This department of Travelodge is responsible for hiring, training or
terminating the employees so that productivity or profitability of firm can be maintained
in marketplace.
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