Contemporary Hospitality Industry

Contemporary
Hospitality
Industry

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P1 Types of business within hospitality industry........................................................................1
P2 Operational and functional departments for a hospitality business.......................................2
P3 Contribution of hospitality industry in local, national and international economy...............3
P4 Operational roles in context of hospitality businesses ..........................................................4
TASK 2............................................................................................................................................5
P5 Skills that are require with in hospitality industry.................................................................5
TASK 3 & TASK 4..........................................................................................................................6
Covered in PPT...........................................................................................................................6
CONCLUSION ...............................................................................................................................6
REFERENCES................................................................................................................................7

INTRODUCTION
Hospitality industry is wide-concept that includes hotels and resorts that provide short
term or transitional services to its customers which include stay, food, entertainment and others
factors. It work as mutual understanding between guest and host. Now a days hospitality refers to
various services that are food and beverage, drinks, accommodation etc. that contribute for
increasing the national income of government (Williams, 2012). This present assignment is
written in context of Travel-lodge which is operating their business in hospitality industry.
Specifically in hotels its headquartered is situated in Thame, UK. This assignment covers the
PESTLE and SWOT analysis in context of hospitality industry and the contribution of hospitality
business in economic development of country. At last some skills is defined that are essential to
perform different roles in hospitality sector.
TASK 1
P1 Types of business within hospitality industry
This task covers broad categories of products and service such as event planning, food
etc. that are offer by an organisation to its customers in tourism industry. Some types of business
that offer under hospitality industry is as follow:
Lodging Accommodation- The concept of accommodation is very large or wide in this
an organisation include various services such as resorts and hotels. It is broad sector that range
from bed & breakfast, lodging, suites and resorts. Like Travel-lodge provides shelter for
travellers that maintain their privacy and provide essential amenities for making their journey
comfortable. This work as a bridge between customer and company by fulfilling the gap of their
stay, food and other essential needs.
Food & Beverage- This function start with the production of food and further it is
explored into other food sector also such as food transportation and storage. In context of travel-
lodge they serve organic and healthy food to its customers like fruits and juice, pulse etc. For this
food department represent their dishes with attractive presentation so they customer gain best
hospitality experience (Weinstein and Morritt, 2012). Along with effective services hospitality
sector also offers products such as food, wardrobe function etc. to customers through which they
generate trust and loyalty in perception of consumers.
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