Contemporary Hospitality Industry

Contemporary
Hospitality Industry

Table of Contents
Introduction................................................................................................................................3
PART A......................................................................................................................................3
TASK 1......................................................................................................................................3
Different types of businesses within hospitality industry......................................................3
Range of operational and functional departments within a chosen industry.........................4
Contribution of hospitality industries towards local, national and international economies. 5
Interrelationships of the operational and functional units within a chosen industry..............6
TASK 2......................................................................................................................................7
Use of franchising and licensing agreements has influenced the global development of the
hospitality industry.................................................................................................................7
Different operational roles within hospitality industry and relative skill requirements as
well as shortage......................................................................................................................7
Skill gap within hospitality industry in relation to range of different operational roles........8
Impact of skill gaps have on hospitality businesses and valid solutions for addressing such
skill gaps.................................................................................................................................9
PART 2.......................................................................................................................................9
TASK 3......................................................................................................................................9
Analyse the external factors to determine its impact on Franklin hotel business through
PESTLE analysis....................................................................................................................9
SWOT analysis and their impact on decision making...........................................................9
Evaluation of the impact of external factors on the development of Franklin hotel Limited 9
TASK 4....................................................................................................................................10
Current and potential trends in hospitality industry.............................................................10
Evaluation of the ability of Franklin hotel to develop products and services as per the
recent trends.........................................................................................................................10
Critical evaluation of the impact of external factors on current and potential trends and
development of hospitality industry.....................................................................................10
CONCLUSION........................................................................................................................10

Introduction
Hospitality industry refers to the area of company that dedicates its primary
operational operations towards giving satisfaction to firm’s valued consumers to create its
excellent brand image in provided marketplace of the workforce. In recent times this sector
has acquire its importance, with small essence of innovation will make such industries even
better in terms of controlling the charts of top commercial entities in the globe wide. These
sorts of industries offer a broad range of services, including services such as; lodging
services, food and water services and any other associated problems with hospitality. The
current report will focus on operational working of Franklin hotel, London which is aiming at
expanding its business in Asian markets. Respective hotel is headquartered in London,
England, UK which was founded by Elisabetta Fabri. This report will highlight several
aspects when dealing in hospitality industries and challenges faced by managers of the firm at
the time of expansion. In addition to this, document will also highlight various services being
offered by the industry in its given operational regions.
PART A
TASK 1
Different types of businesses within hospitality industry
The hospitality sector comprises several categories, but customer service is the key
component in all industries (Atsa'am and Bodur, 2020). Various industries within the
hospitality sector guarantee a holistic approach to client’s demands. Different types of
businesses within the hospitality industry are as follows:
Lodging-Accommodations
Hosting is an entirely wide hospitality business, from bed and breakfasts and hotels to
other accommodation services facilities. In offering lodging services, client service is also
important. Not everything, too, is based on efficiency, integrated convenience and
international amenities (Chandra, 2019).
Food and Beverages
It might range from a modest thing like a bistro to a superior restaurant and every
restaurant between them. The food and drink business, as predicted, is further divided into
specialisations. Some of the followings are:

 Restaurants
 Fast chains of food
 Food shops and retail
 Takeaways
 Catering for business and industry
Travel and Tourism
A huge area of the entertainment business with numerous important participants
across the world is the travel and touring business. Most include railroads, aeroplanes, cruise
ships and a number of crew members (Eissner and Gannon, 2018). All in all, participants in
the tourism and travel industry are transferring people from one place to another.
Entertainment industry
In modern days, entertainment is a major element of our journey. Individual may not
be able to appreciate specific trip experience in full if their travel experience is not pleasant
and entertaining. So, it is necessary to have as many entertainment activities as possible for
the successful management of hotel companies (Gaol, Filimonova and Maslennikov, 2018).
Timeshare
Vacation ownership is a developing yet extremely significant segment in the hotel
industry. Under this arrangement, individuals or parties are entitled to a space for a certain
amount of time during the year.
Range of operational and functional departments within a chosen industry
Without the proper personnel and resources, the hotel would not work properly in the
proper departments. Below is an overview of the hotel structure whether individual is new to
the hotel company or merely have a fair share in fundamental research. Following the
functional areas of departments of hospitality firm of Franklin, London;
Executives: The managers are responsible for various additional areas, like
accounting, marketing and sometimes even reception services, depending on the way
respective company is running and how big respective company size is (Golubovskaya,
Robinson and Solnet, 2017).
Front Desk: While no operating sector is available within a hotel company, very little
can be disputed without the front office workers.