Analysis of Hospitality Industry Research Papers

The provided document is a compilation of research papers focused on the hospitality industry. It includes studies on various aspects such as customer loyalty, leader-member exchange, task motivation, creativity, and corporate social responsibility. The papers also explore the impact of CEO servant leadership on firm performance, adult vocational decision-making, career satisfaction, and future intentions in the hospitality industry. Additionally, the document covers topics like role ambiguity, integrated marketing communications, advanced technology influence on customer-based brand equity, social responsibility, total quality management, and internet marketing research preferences in hospitality and tourism.

Contemporary
Hospitality Industry

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Current scale, scope and diversity of the hospitality industry..........................................1
1.2 Organisational structure of different hospitality organisations........................................2
1.3 Role of hospitality related organisations and professional bodies:..................................3
TASK 2............................................................................................................................................4
2.1 Staffing requirements of different hospitality businesses................................................4
2.2 Roles, Responsibilities and Qualification requirements for hospitality staff...................4
TASK 3............................................................................................................................................5
TASK 4 ...........................................................................................................................................5
CONCLUSION................................................................................................................................5
REFERENCES................................................................................................................................6

INTRODUCTION
The contemporary hospitality industry include many industry service which are
restaurants, theme park, catering, tourism industry and the main aim of the industry provide
quality service to people. The report will discuss about the Hilton hotel services and also include
other organization which are played important role in organization (Radojevic and et.al., 2015).
The report will include different organizations scope and their role in hospitalities sector and
organizational structure and the role of professional bodies in organizations. Staffing
requirements and their role and responsibilities or the various issues which affects hospitality
industry and predication of potential trends and their impacts on the trends developments.
TASK 1
1.1 Current scale, scope and diversity of the hospitality industry
The scope of hospitality industry defines an enterprise provide services and facilities. The
hospitality industry is one of the industry which have huge numbers of employment terms in,
large sector, restaurant, hotel etc. the hospitality industry mainly provide drink, food, as well as
providing management facilities which related to housekeeping, security.
Many staff members are working in this industry and their most of the staff are female.
The diversity of hospitality industry include many organizations which are restaurants, hotels,
pub, bar etc. all are provided hospitality services to people many type ownership are occurred
like some people are doing business in partnership and some are doing individual and few people
are invest money in this industry the main aim of industry to provide quality service to people
(Kandampully and et.al., 2015). All those hospitalities services impact on UK economy to
increase business fluently. For example now days many people are visit to hotel industry and
having tourism services which are common part of people are that impacts going to UK economy
that increasing very fast and also developing more resources for increasing fluently.
In hospitality industry diversity define to the different types of food and service which
provided enterprise in their businesses like food service, accommodations service, transportation
and many other service like housekeeping, bell person etc. all those are defines diversity of
hospitalities. And travel and tourism enterprise provide many kinds holiday packages for people
like Thomas cook provide holiday package on Turkey and Spain, Morocco and Egypt etc. travel
1

and tourism also provide any adventures places and natural places where people are enjoying
service.
1.2 Organisational structure of different hospitality organisations
The different kinds of organizational structures are in hospitality industry provide various
services like catering, star hotel and theme park all the three different kinds of firm provide
different services. Those are discussed below-
 Five star hotels- Five star hotels are provided luxurious service and highly expensive
service to people like their hotels rooms are highly experienced and each amenities are
available their and food provided is also fresh and good in test. The bast part of five start
hotels all service are available at time and staff are service well service to the
organizations. For example Hilton hotel provide the best service to their customers which
are highly extensive and quality service for their customers are for their customer are visit
again to their hotel (Wang, 2016).
 Catering service- Catering enterprise is mainly provided their service for family
functions, offices meeting, or events which are organized by office staff. For the office
meetings the catering enterprise provide coffee, soft drink, sneaks etc. in the family
function the catering enterprise are provided lunch, dinners, drinks, and other sneaks and
extra food which arr ordered by the organizer, in addition the catering are also good
example of hospitality service where they serve their services for the people. For example
the banqueting and conference are the example of catering service, where banqueting
industry including the family function and personal function where the catering service
provide their service and the conference industry which include all the offices meeting,
events etc. where the catering enterprise provide their services (Solnet and et.al ., 2015).
 Theme park- In theme park there are many enterprises provided their services to people
which include family. Children etc. in the theme park much hospitality service are
provided for people like food, entertainment services etc. their people are enjoying food
and having fun with family. For example- in the theme park many enterprises provided
their service which is had huge variety service for people.
2

1.3 Role of hospitality related organisations and professional bodies:
The role of hospitality related organizations and professional bodies which include
different kinds of organizations their purpose is different. The main role of hospitality industry
which is provided many services for organizations like travel and tourism service, hotel service,
entertainment service etc. and the role of professional bodies in hospitality industry provide
many services which provide government related service or many organizations are merged with
governments rules, like hotel and travel agencies they are merged to operate bushiness with
government and they handle all legal formalities for customer (Claveria and et.al, 2015).
In addition, following four example of hospitality industry which are provided different
services-
 Thomas Cook- It provides their customers to travel and tourism services which they
include many service like holiday package, city tour, world tour etc. the Thomas provide
service to customers under the governments rules. For the example- Thomas cook
complete all the legal formalities which are mandatory for all people.
 Hilton Hotel- The Hilton hotel provides their customers proper food, accommodations,
transportation and other entertainment services. The hotel staffs has to ensure all service
before they provide to customers and they provided quality service for their
customers .the hotel staff ensure all the demands and needs of customer which is
according to consumer satisfaction.
 Meridian Hotel- It provides the best services for people like food, beverages, party
entertainment and air transport service. the hotel staff provide their prospector to highly
expensive service which lower people are not afforded those kinds of service. In this
hotel, they are able to serve quality services in all departments like room service, food,
entertainment, transportation etc (Lopes, 2016).
 Mid house Summer- this firm also provide hospitality service like they serve different
kinds of juice for UK people like milkshake, mix fruit and the speciality of the Mid juice
summer they provide special juice for people which is for health conscious people and
gym people who wants to lose their weight.
3

TASK 2
2.1 Staffing requirements of different hospitality businesses
Hospitality industry offers many services in their sectors and those service are required
education and training and hospitality sector have various department they need many staffing
requirement in any area, all individual have different role in organization. Hilton hotel staff
appoints each employees to their exact position which are-
 Food service staff- Food service staff at Hilton hotel provides their customers to food
service. Their work in organization is chefs oversee the kitchen staff, cook many
varieties’ food, and serve with attractive decoration to consumers. In the hotel many staff
is appointed to service food, drink, beverages and starters etc.
 Housekeeping staff- the housekeeping are able to clean all the hotel area which includes
rooms, garden area, lobby area, entrance etc. The housekeeping is available to serve their
service 24 hours. There work is not only clean hotel area, they also work to places all
amenities at their proper place and they also ensure about the what requirements of
customers in their room, the housekeeping are manger all requirements of consumer
which thy demands (Zopiatis and et.al., 2016).
 Hotel and accommodations- Hilton hotel manager oversee the all operations which
relates to staff. Manager main duty to provide quality service to consumers. The
management also ensure the accommodations service are proper managed or not. The
hotel manager work to appoint new employees as per the requirement for more staffing.
The main aim for hotel to provide quality service
 Agent- The agent is Hilton hotel provide customers for hotel and they also managed all
the booking and their customers’ related service. For example they are convinced to the
customers to having those hotels service where they work. The main work of agent for
provide customers for hotel and convinced them to those service.
2.2 Roles, Responsibilities and Qualification requirements for hospitality staff
Roles are defined in hospitality sector is particular operation process and responsibilities
are duties of task which are orders to complete in organizations. In Hilton hotel, all staff
members have their own responsibilities and own work and they complete it. The manager
handles all tasks and his duty is to appoint each staff members to their exact positions like
4

different department have different staffing operation and manage to appoint all staff members to
assign their dirty according to their qualification(Wang, and et.al., 2014). In the Hilton hotel all
employees are able to appoint according to their qualification like cooking department require
qualification of cooking like cooking course etc. for the post of manager the organization only
appoint those employees which done study about Human resource.
In the Hilton hotel many employees are done work according to their qualification and
each members of hotel staff perform their duty according to customers requirement. The hotel
staff duty to perform each operation in hotel industry to serving their service to customers. The
manager have role in Hilton hotel to manage all the staff related service like they have dirty to
handle management service and ensure all working of staff members. Manager have also
responsibilities to communicate each members of staff and solved their problems (Huang and
et.al., 2016). The employees are in hotel industry played many role like front office staff, help
desk, receptionist etc. their work in hotel to provide service to customer like handle booking and
provide details about the hotel services and also manage all kinds of work which relates to
organizations.
Apart from that in hotel industry many organizations have staffing service and that able
to appoint according to their nullification. Because the employees knows about their work and
they before learn about that easy for operate work according to knowledge. In the Hilton hotel all
staff are appointed according to their qualification.
TASK 3
COVERED IN PPT
TASK 4
COVERED IN PPT
CONCLUSION
In this above report, the report conclude the Contemporary Hospitality Industry include
business which is provided hospitality service to the consumers like hotels, travel and tourism etc
(Kim and et.al., 2018). The report will conclude about the organizational scale and scope,
diversity and the hospitality service industry and organizational structure of different
5

hospitalities sectors or role of hospitality related to organization and staffing requirement and
roles and responsibilities qualification in hospitality staff. The report also conclude the
operational, managerial and legislative issue to affecting the hospitality industry and the image of
the hospitality. Or predication trend and their impact on the development industry.
REFERENCES
Books and Journals
Radojevic, T., and et.al., 2015. Ensuring positive feedback: Factors that influence customer
satisfaction in the contemporary hospitality industry. Tourism Management, 51. pp.13-
21.
Kandampully, J., and et.al., 2015. Customer loyalty: a review and future directions with a
special focus on the hospitality industry. International Journal of Contemporary
Hospitality Management. 27(3). pp.379-414.
Wang, C.J., 2016. Does leader-member exchange enhance performance in the hospitality
industry? The mediating roles of task motivation and creativity. International Journal
of Contemporary Hospitality Management. 28(5). pp.969-987.
Solnet, D., and et.al ., 2015. 360 degrees of pressure: The changing role of the HR professional
in the hospitality industry. Journal of Hospitality & Tourism Research. 39(2). pp.271-
292.
6

Claveria, O.,and et.al, 2015. A new forecasting approach for the hospitality
industry. International Journal of Contemporary Hospitality Management. 27(7).
pp.1520-1538.
Lopes, M., 2016. The hospitality industry (Doctoral dissertation).
Zopiatis, A., and et.al., 2016. Adult vocational decision, career satisfaction and future intention:
Insights from the hospitality industry. International Journal of Contemporary
Hospitality Management. 28(12). pp.2696-2720.
Wang, C.J., and te.al., 2014. Linking transformational leadership and employee creativity in the
hospitality industry: The influences of creative role identity, creative self-efficacy, and
job complexity. Tourism Management. 40. pp.79-89.
Huang, J., and et.al., 2016. The impact of CEO servant leadership on firm performance in the
hospitality industry. International Journal of Contemporary Hospitality
Management. 28(5). pp.945-968.
Kim, H., and et.al., 2018. The effects of corporate social responsibility (CSR) on employee well-
being in the hospitality industry. International Journal of Contemporary Hospitality
Management. 30(3).pp.1584-1600.
Grobelna, A., 2016. Role ambiguity: a problem or a challenge facing contemporary hospitality
industry. The critical role of employees’ creativity. International Journal of
Contemporary Management. 14(3). pp.77-98.
Ram, Y., 2018. Hostility or hospitality? A review on violence, bullying and sexual harassment in
the tourism and hospitality industry. Current Issues in Tourism, 21(7). pp.760-774.
Šerić, M., and et.al., 2014. How can integrated marketing communications and advanced
technology influence the creation of customer-based brand equity? Evidence from the
hospitality industry. International Journal of Hospitality Management. 39. pp.144-156.
Quintana-García, C., and et.al., 2018. Social responsibility and total quality in the hospitality
industry: does gender matter?. Journal of Sustainable Tourism. 26(5). pp.722-739.
Leung, X.Y., and et.al ., 2015. Internet marketing research in hospitality and tourism: a review
and journal preferences. International Journal of Contemporary Hospitality
Management. 27(7). pp.1556-1572.
7