BSBSTR502: Facilitate Continuous Improvement Project Assessment Guide

This document serves as an assessment guide for the BSBSTR502 unit, focusing on facilitating continuous improvement. It includes two main assessment tasks: knowledge questions and a project. The knowledge questions assess understanding of systems and processes that facilitate continuous improvement, such as knowledge management, quality management, and performance management, along with decision-making processes. The project requires students to establish, lead, and manage continuous improvement systems within a chosen business or simulated environment, involving identifying improvement opportunities, developing and implementing new systems, and monitoring the results. The guide provides detailed instructions for each task, including assessment criteria, submission guidelines, and relevant information for both assessors and students. The project also involves creating a project portfolio and making a presentation. The document also includes an assessment cover sheet and feedback forms. The project emphasizes the application of practical skills in a real-world setting.

BSBSTR502 - Facilitate
continuous improvement
Assessment Guide
Please use it as a guide only
Contents
BSBSTR502 - Facilitate continuous improvement..........................................................................1
Assessing this unit............................................................................................................................. 3
Assessment Task 1: Knowledge questions ......................................................................................4
Assessment Task 2: Project ............................................................................................................. 8
BSBSTR502 - Facilitate continuous improvement........................................................................20
Section 1: Identifying the continuous improvement needs of your business....................................22
Section 2: Systems and processes research ..................................................................................23
BSBSTR502 - Facilitate continuous improvement_ Assessment guide 1

Section 3: Continuous Improvement Policy.....................................................................................26
BSBSTR502 - Facilitate continuous improvement_ Assessment guide 2

Section 4: Knowledge management systems..................................................................................28
Section 5: Continuous improvement tools.......................................................................................29
Section 6: Continuous improvement presentation development......................................................30
Section 7: Continuous improvement presentation ..........................................................................31
BSBSTR502 - Facilitate continuous improvement
Assessment Guide l Version 1.1 l March 2021, Review April 2022
Australian English Colleges t/a Australian College of Hospitality and Business Management
Provider Code: 45215 | CRICOS Provider Code 03630A | 3

Assessing this unit
BSBSTR502 Facilitate continuous improvement describes the performance outcomes, skills and
knowledge required to lead and manage continuous improvement systems and processes.
Particular emphasis is on the development of systems and the analysis of information to monitor
and adjust performance strategies, and to manage opportunities for further improvements.
The unit applies to individuals who take an active role in managing a continuous improvement
process in order to achieve an organisation’s objectives. At this level, work will normally be carried
out using complex and diverse methods and procedures which require the exercise of considerable
discretion and judgement, using a range of problem-solving and decision-making strategies.
For students to be assessed as competent, they must successfully complete two assessment
tasks:
Assessment Task 1: Knowledge questions – Students must answer all questions correctly.
Assessment Task 2: Project – Students must work through a range of activities and complete a
project portfolio.
BSBSTR502 - Facilitate continuous improvement
Assessment Guide l Version 1.1 l March 2021, Review April 2022
Australian English Colleges t/a Australian College of Hospitality and Business Management
Provider Code: 45215 | CRICOS Provider Code 03630A | 4

Assessment Task 1: Knowledge questions
Information for assessors
Knowledge questions are designed to help the student demonstrate the knowledge which they
have acquired during the unit. Ensure that you:
review the advice to assessors regarding administering knowledge questions in the Business
Works Assessor User Guide
provide students with a due date for assessment
provide submission guidelines to students
follow your organisation’s policies and procedures
refer to your organisation’s Training and Assessment Strategy
provide written feedback to each student
provide resubmission guidance to students (including a timeline) who do not complete the task
satisfactorily
complete the Assessment Task 1 Checklist which can be found at the end of this task.
complete the Final Results Record which can be found at the end of this Assessment Marking
Guide.
Assessment delivery information
Assessment delivery information which has been contextualised to your RTO’s student
cohort can be found in Appendix A of the Business Works Assessor User Guide. Use
this information to advise students of:
where this task should be completed
the maximum time allowed for completing this assessment task
whether or not this task is open-book.
Note: Students should complete and submit an assessment cover sheet with their
work. A template is provided in Appendix C of the Assessor User Guide.
BSBSTR502 - Facilitate continuous improvement
Assessment Guide l Version 1.1 l March 2021, Review April 2022
Australian English Colleges t/a Australian College of Hospitality and Business Management
Provider Code: 45215 | CRICOS Provider Code 03630A | 5

Information for students
Knowledge questions are designed to help you demonstrate the knowledge which you have
acquired during the learning phase of this unit. Ensure that you:
review the advice to students regarding answering knowledge questions in the Business Works
Student User Guide
comply with the due date for assessment which your assessor will provide
adhere with your RTO’s submission guidelines
answer all questions completely and correctly
submit work, which is original and, where necessary, properly referenced
submit a completed cover sheet with your work
avoid sharing your answers with other students.
Assessment information
Information about how you should complete this assessment can be found in Appendix
A of the Business Works Student User Guide. Refer to the appendix for information on:
where this task should be completed
the maximum time allowed for completing this assessment task
whether or not this task is open-book.
Note: You must complete and submit an assessment cover sheet with your work. A
template is provided in Appendix C of the Student User Guide. However, if your RTO
has provided you with an assessment cover sheet, please ensure that you use that.
BSBSTR502 - Facilitate continuous improvement
Assessment Guide l Version 1.1 l March 2021, Review April 2022
Australian English Colleges t/a Australian College of Hospitality and Business Management
Provider Code: 45215 | CRICOS Provider Code 03630A | 6

Questions
Provide answers to all of the questions below:
Describe three systems and processes which facilitate continuous improvement within
organisations. Discuss the relevance of each system or process to continuous improvement.
You may consider
 knowledge management
 quality management
 performance management
 digital systems and tools
Describe the relevance of the following business systems to continuous improvement. List two
requirements for each to help ensure their effectiveness in supporting continuous improvement.
System Relevance to QI Requirements for effectiveness
Knowledge
management
QI processes are aided by
knowledge management
systems. They provide data to
assist improvement initiatives
as well as information on
concerns that need to be
addressed.
Systems to be in place for data
entry/accuracy/currency/security etc
Support from all employees to keep
systems up to date
Technology to support systems
Quality
Quality systems provide
measurable goals and
standards.
Sustainability
Performance
planning and
management
Discuss two decision-making processes commonly used in a quality management/continuous
improvement application.
Employees who participate in decision-making (especially during times of change) are more
likely to support the change and actively participate in continuous improvement.
Decision types include:
 Strategic decisions
BSBSTR502 - Facilitate continuous improvement
Assessment Guide l Version 1.1 l March 2021, Review April 2022
Australian English Colleges t/a Australian College of Hospitality and Business Management
Provider Code: 45215 | CRICOS Provider Code 03630A | 7

 Tactical decisions
 Operational decisions
 Creative decisions
Decision-making models include:
 Rational
 Bounded rationality
 Intuitive
 Creative
For more information go to:
https://courses.lumenlearning.com/principlesmanagement/chapter/11-2-understanding-
decision-making/
Outline typical decision-making processes in a program context.
A decision-making process is a series of steps taken by an individual to determine the best option
or course of action to meet their needs.
There are many different decision-making methodologies, but most share at least five steps in
common:
1. Identify a business problem.
2. Seek information about different possible decisions and their likely effect.
3. Evaluate the alternatives and choose one of them.
4. Implement the decision in business operations.
5. Monitor the situation, gather data about the decision's impact and make changes if
necessary.
https://www.techtarget.com/searchbusinessanalytics/definition/decision-making-process
BSBSTR502 - Facilitate continuous improvement
Assessment Guide l Version 1.1 l March 2021, Review April 2022
Australian English Colleges t/a Australian College of Hospitality and Business Management
Provider Code: 45215 | CRICOS Provider Code 03630A | 8

Assessment Task 2: Project
Information for assessors
In this task, students are required to demonstrate their skills and knowledge by working through a
number of activities and completing and submitting a project portfolio.
You will also observe students participating in interactions and making a presentation. This can be
in person or via a video or audio recording.
Students will need access to:
a suitable place to complete activities that replicates a business environment including a meeting
space and computer and internet access
their Student Assessment Tasks
their learning resources and other information for reference
the Simulation Pack
Project Portfolio template.
Ensure that you:
review the advice to assessors regarding administering practical assessment in the Business
Works Assessor User Guide
provide students with a due date for assessment
follow your organisation’s policies and procedures
refer to your organisation’s Training and Assessment Strategy
provide written feedback to each student
provide resubmission guidance to students (including a timeline) who do not complete the task
satisfactorily
complete the Assessment Task Checklist which can be found at the end of this task
complete the Final Results Record which can be found at the end of this Assessment Marking
Guide.
BSBSTR502 - Facilitate continuous improvement
Assessment Guide l Version 1.1 l March 2021, Review April 2022
Australian English Colleges t/a Australian College of Hospitality and Business Management
Provider Code: 45215 | CRICOS Provider Code 03630A | 9

Assessment delivery information
Assessment delivery information which has been contextualised to your RTO’s student
cohort can be found in Appendix A of the Business Works Assessor User Guide. Use
this information to advise students of:
where this task should be completed
the maximum time allowed for completing this assessment task
whether or not this task is open-book.
Note: Students should complete and submit an assessment cover sheet with their
work. A template is provided in Appendix C of the Assessor User Guide but you should
refer to your organisation’s policies and procedures.
Students must submit:
a completed Project Portfolio.
BSBSTR502 - Facilitate continuous improvement
Assessment Guide l Version 1.1 l March 2021, Review April 2022
Australian English Colleges t/a Australian College of Hospitality and Business Management
Provider Code: 45215 | CRICOS Provider Code 03630A | 10

Information for students
In this task, you are required to demonstrate your skills and knowledge by working through a
number of activities and submitting a completed project portfolio.
You will need access to:
a business or simulated business which meets the requirements described in the activities below
a computer with internet access and email
your learning resources and other information for reference
Project Portfolio template
Simulation Pack (if you need a case study).
Ensure that you:
review the advice to students regarding responding to written tasks in the Business Works Student
User Guide
comply with the due date for assessment which your assessor will provide
adhere with your RTO’s submission guidelines
answer all questions completely and correctly
submit work which is original and, where necessary, properly referenced
submit a completed cover sheet with your work
avoid sharing your answers with other students.
Assessment information
Information about how you should complete this assessment can be found in Appendix
A of the Business Works Student User Guide. Refer to the appendix for information on:
where this task should be completed
how your assessment should be submitted.
Note: You must complete and submit an assessment cover sheet with your work. A
template is provided in Appendix B of the Student User Guide. However, if your RTO
has provided you with an assessment cover sheet, please ensure that you use that.
BSBSTR502 - Facilitate continuous improvement
Assessment Guide l Version 1.1 l March 2021, Review April 2022
Australian English Colleges t/a Australian College of Hospitality and Business Management
Provider Code: 45215 | CRICOS Provider Code 03630A | 11

Activities
Complete the following activities:
1. Carefully read the following:
This project requires you to establish, lead and manage continuous improvement
systems and processes for at least one organisation or work area within an
organisation by:
identifying the current state of the CI systems and processes
identifying opportunities for improvement
developing and implementing new systems
supporting and encouraging people to participate in CI processes
monitoring and adjusting systems and processes
addressing sustainability requirements
ensuring continuous improvement.
Selecting a business to work with
Vocational education and training is all about gaining and developing practical skills
that are industry relevant and that can help you to succeed in your chosen career.
For this reason, we are giving you the choice to base this project on your own
business, one you work in or a familiar with, or you can use the case study
provided. This will mean that you are applying your knowledge and skills in a
relevant, practical and meaningful way to your own situation!
If you choose to base your assessment on your own business or workplace, it is
important that you are able to access enough information for your chosen business
to be able to successfully complete each of the assessment tasks. As a minimum,
this will include organisational policies and procedures related to workplace
communication, quality management and those that address performance planning
and management.
You will make a final decision about whether to work with the case study business
or a real business in the next step.
Completing your Project Portfolio
You will be collecting evidence for this unit in a Project Portfolio. The steps you
need to take to complete your Portfolio are described below.
Communicating with others
You will need to communicate with stakeholders a number of times. This will
include members of your team, customers and a senior manager responsible for
operations.
Your communication may be directly with actual staff members and customers from
within your own business or workplace. Alternatively, your fellow students and/or
your assessor can play the roles of the relevant people. Some of the
communication for this unit must be face to face. However, this doesn’t mean that
BSBSTR502 - Facilitate continuous improvement
Assessment Guide l Version 1.1 l March 2021, Review April 2022
Australian English Colleges t/a Australian College of Hospitality and Business Management
Provider Code: 45215 | CRICOS Provider Code 03630A | 12