Operation Management Assignment PDF

Running head: OPERATION MANAGEMENT
Operation Management
Name of the Student
Name of the University
Author’s Note

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Table of Contents
Part One Quality Management............................................................................................3
Answer to Question 1......................................................................................................3
Answer to Question 2......................................................................................................3
Answer to Question 3a.....................................................................................................4
Answer to Question 3b....................................................................................................4
Answer to Question 4a.....................................................................................................4
Answer to Question 4b....................................................................................................5
Answer to Question 5a.....................................................................................................5
Answer to Question 5b....................................................................................................6
Answer to Question 6a.....................................................................................................7
Scenario 2- Monitoring of diameter of the buttonholes within a specified time period..7
Answer to Question 6b....................................................................................................8
Part Two-Operations Management......................................................................................9
Answer to Question 1.1...................................................................................................9
Answer to Question 1.2...................................................................................................9
Answer to Question 1.3.................................................................................................10
Answer to Question 1.4.................................................................................................10
Answer to Question 2.1.................................................................................................11
Answer to Question 2.2.................................................................................................12
Answer to Question 2.3.................................................................................................12

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Answer to Question 2.4.................................................................................................13
Answer to Question 3.1.................................................................................................14
Answer to Question 3.2.................................................................................................15
...........................................................................................................................................15
Answer to Question 3.3.................................................................................................16
References..........................................................................................................................18

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Part One Quality Management
Answer to Question 1
The increasing use of quality management is depicted to be essential in initiating the
necessary steps towards improving the overall quality in the organization. The management team
is further seen to make use of the management and planning tools which are required for decision
making process for contributing to the competing priorities (Christopher, 2016). In the given
case study of ABC Garments, the board has realized that the strategic options as per the
operation’s manager needs to be segregated from ‘Quality” and “Grade”. “Quality” is defined as
the conformance to a specific requirement. Therefore, it is important to understand that “quality”
for ABC Garments will comprise of conformance to certain requirement. These are mainly
inferred with the customer requirements.
On the other hand, “grade” is a category assigned to the deliverable’s as per the technical
configurations. This suggests that products of varied range of configuration are maintained
according to separate grades. Therefore, in case of the manufacturer such as ABC Garments,
grades need to be assigned to the process as per technical configuration. For instance, it may
adopt ISO 9001 as its grade which will define set of inherent characters which will fulfill the
requirements. Similarly, it may also adopt six-sigma. It can be inferred that Quality
management system such as TQM gave birth to grading or methodologies such as six sigma and
ISO. While grades like six sigma and ISO focuses on increasing efficiency and reducing
variation, TQM emphases on long term improvement in the quality.

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Answer to Question 2
Quality Dimensions How it applies to the manufacture of Children’s garments
Fitness for purpose The quality control for the garment needs to be depicted as per the
demand of the customers and value for money. The producer of the
apparel needs to look forward to constantly acknowledge the quality of
the work. Fitness for purpose is aimed at implementing the relevant
quality control at the initial stage (Fahimnia, Sarkis & Davarzani,
2015).
Compliance The manufacture of children’s garments needs to ensure this factor
with maximizing the production of goods within specific tolerance
limit. This needs to achieved with satisfactory and results as per the
design, styles, suitability of components and fitness of product for the
market (Jacobs, Chase & Lummus, 2014).
Value The application of the value proposition should be considered as per
itemizing the variables which are evident in terms of garment and
fabric production. The development of the specific parts of the section
will be able to ensure the overall design compliance and recording
systems. The effects pertaining to the different factors are considered to
be apparent in form of ensuring customer satisfaction (Monczka et al.,
2015).
Answer to Question 3a
The importance of the data contributing to the success of ABC garments can be directly
depicted in form of instant availability of the information. In addition to this, the company will
be also able to contribute to the relevant form of the areas which is considered with protecting
the interest of the business (Brandenburg et al., 2014).
Answer to Question 3b
The information and data collection policy need to be ensured by realization of the
strategic options which is needed by the operations manager of ABC garments. It is also
important to understand the quality of the policy pertaining as specified by the directors of the
company. The respective information needs to be further aligned with the interests of the board
of directors as per the competitive advantage. The information sharing policy need to understand
the requirement for the quality management systems which is not seen to depict the relevant
nature of the information pretreating to techniques like Six Sigma and TQM. The relevant nature

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of the data and information is applied with the understanding of difference among the quality and
grade (Brandenburg et al., 2014).
Answer to Question 4a
The maintenance of a formal review and processing of data is essential to follow a
standardized process. The main operational objectives of the company are completed as per
daily, weekly, monthly, or yearly basis to ensure that it is runs uninterruptedly. It is required for
the organizations to define the rules which are stated as per the scope, methods and quality. The
standardized process is further inferred with some of the evident benefits such as improving the
clarity, guarantying quality, promoting productivity, boosting morale of the employees and
improving the customer service. The importance of formal process needs to be depicted as the
quality process which will be able to capture the valuable and important data. The standardizing
is further considered with minimizing the chances of missing crucial details and ensuring
appropriate policy and procedure of documentation (Pagell & Shevchenko, 2014).
Answer to Question 4b
The creation of the formal process needs to promote eliminating the inefficiency. This
may be depicted as the main result of the sorting out the ambiguity and proving the appropriate
quality control technique. Therefore, the new policy will ensure that the operations will be able
to carried out in terms of lesser form of quality control issues. The benefit of eliminating the
alternative procedures may be important in reducing the conflicts and unhealthy competition.
The standardization process will also be important for boosting the morale of the employees and
creating a sense of achievement among the people. The capturing of valuable information
should be also included with making a connection between the relevant standards followed in the
organization and avoiding needless processes. The improved sense of the customer knowledge is