Assignment 1 Case Study

All questions relate to the following Case Study. Cosies Insulation has been in business for three years, installing insulation in homes. They have a call centre with 20 staff members, and a sales team of eight. To generate sales, the call centre staff make a number of calls per day to homes in a given suburb selected for that week’s call load. They follow a written phone script to make appointments for the sales team who then visit the homes, and assess the insulation needs. On their return to the office, the sales team members prepare quotations and email them to the prospective customers, and follow this up in one or two days with a phone call to close the sale. The call centre staff often times encounter engaged numbers, or no answer, which would require them to do call-backs. These call-backs could occur as late as the following week. Each staff member uses a spreadsheet to track engaged numbers, no answers, confirmed appointments and numbers that do not want an appointment. Each of these spreadsheets is then forwarded to the Team Leader who collates them into one spreadsheet which is given to the Sales

Cosies Insulation  Introduction Business objective- House Insulation Sale generation-call centre setup and sales team Current issue-lead generation and

Cosies Insulation.

This presentation discusses the implementation of sales management software for Cosies Insulation. The software aims to automate sales processes, track and manage sales data, and enhance sales and customer engagement through streamlined services. The presentation includes a breakdown of the project structure, system vision, stakeholder analysis, user stories, and use cases.

Sales Management Software for Cosies Insulation

Presentation

This report discusses the development of a sales management system for Cosies Insulation, including the vision, planning resources, stakeholders, and requirements elicitation.

Sales Management System for Cosies Insulation

This report provides details on Cosies Insulation, including work breakdown structure, system vision statement, stakeholder analysis, product backlog, and use cases.

Leadership Management

Cosies Insulation Report

This report discusses the issues faced by Cosies Insulation, a company that specializes in installation of insulation in homes. It highlights the need for an automated sales management software to track sales, generate reports, and improve overall business operations. The report also includes a work breakdown structure, system vision statement, stakeholder analysis, and key use cases.

Data Science and Big Data

This presentation introduces the need for an automated sales management software for Cosies Insulation. It discusses the issues faced by the company, the system vision, stakeholder analysis, user stories, and use cases. The software aims to automate sales tracking, generate reports, and improve overall efficiency.

Cosies Insulation.

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Sales Management Software for Cosies Insulationlg...

Sales Management System for Cosies Insulationlg...

Cosies Insulation Reportlg...

Cosies Insulation Reportlg...

Sales Management Software for Cosies Insulationlg...

Sales Management Software for Cosies Insulation

Sales Management System for Cosies Insulation

Cosies Insulation Report

Cosies Insulation Report

Sales Management Software for Cosies Insulation