The Importance of Communication Skills in the Workplace

The report critically discusses the importance of communication skills in the workplace, highlighting its role in establishing smooth activities, attaining goals, increasing job satisfaction, reducing turnover, helping with socialization, and implementing effective control. Effective communication requires characteristics such as listening, confidence, clarity, and friendliness. The conclusion emphasizes the significance of communication for overall organizational development.

Critical Analysis

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................3
Task 1...............................................................................................................................................3
Critically discuss the importance of communication skills in the workplace.............................3
CONCLUSION...............................................................................................................................5
REFRENCES...................................................................................................................................6

INTRODUCTION
The following report is prepared in order to understand the importance of communication
skills in any organisation. It is important to understand what communication is and what their
advantages in any business are. For this, the skills required to make an effective communication
need to be understood in detail which can be learned from the report further.
Task 1
Critically discuss the importance of communication skills in the workplace.
Communication is the process through which information is transferred from one person to
another. In order to establish the communication, it is necessary to have at least two parties. The
person who is sending the message is termed as the sender and the other who is receiving the
message is known as the receiver of the message.
There are different types of communication and as per the need of the situation, the type is
selected and then with the use of that sources, communication between two people take place.
Different types of communication are:
 Verbal communication- it is that form of communication in which words are spoken to
communicate. It can be done face to face, telephonic, through other media etc. It can be
heard by other person as they interact with one another through words.
 Non-verbal- It is that form of communication in which words are not used. Both the
receiver and the sender use their body language to communicate with one another. They
show only gestures to give their response like nodding etc. Written communication- In
this form of communication, the message is exchanged in the written form. Letters, mails
magazines etc. are examples of this type of communication.
 Visualization- This is the fourth form of communication. People see and get the message.
Examples of these are maps, logos etc.
Communication skills at work place is important in order to carry out the activities smoothly
which help in attaining goals of the organisation. The importance of communication at work
place can be understood better when studied in detail (Bradshaw2011):
1. Worker productivity- It is observed that in order to attain the maximum profit, it is
important that the company’s employees should be well communicated about the goals

and objectives of the company. For this, the management need to communicate with their
employees.
2. Job satisfaction- Communication at work place also contributes towards increasing the
job satisfaction of employees. The employees feel recognized if they are allowed to
communicate freely with the top management. The employees communicate with their
heads and they are given feedbacks through the top management. This help in gaining
satisfaction.
Not only the upward, but downward communication also help in clearing vision of the
employees that what are their duties and what is all expected out of them so that they can work
with a clear goal to be achieved.
 Reduces turnover- The employees feel good when their doubts are cleared, their
problems are acknowledged and their suggestions are welcomed in the organisation.
When communication is effectively followed in the organisation they get the advantage
of all the above requirements which gives them job satisfaction and therefore also
reduces their absenteeism and turnovers (Bradshaw, 2011). This help the business to save
the recruitment and the training cost of employees supported with protection from loss of
skilled labour.
 Helps in socializing- Communication help the employee to socialize. It is observed that
an individual is not able to survive at the work place if he is alone or if he has no one to
communicate with.
 Effective control- Through the process of communication, effective control can be
implemented in the organisation as reports will be taken on regular basis about the work
progress. The work can be evaluated on daily basis and corrective actions can be taken at
the same time.
 Helps in management process- The main advantage of communication skill is that it
helps the management in performing the various functions. Planning, organising, staffing,
controlling and coordinating are the main functions performed by the managers in any
organisations. It becomes easy to perform these if it is supported by good
communication. If these functions are performed with the help of effective
communication, it would help the management in taking more effective decision.

In order to have effective communication skills it is important to have the following
characteristics-
1. Listening- It is important that in communication, people who are communicating
should be good listener also. They should be ready to listen to the other person also than should
wait for their chance to speak.
2. Confidence- The person who is communicating should be confident and should have
trust in what he is communicating with the other person. Only if the communicator shows
confidence in himself he will be noticed by others that what he actually wants to say.
3. Clarity- It is one of the most important skills for making the communication effective.
The message should be very clear so that it does not misguide the receiver and he gets the right
interpretations from the message conveyed to him.
4. Friendliness- For making the communication an effective one, it is advisable to have a
friendly communication. This helps in establishing a good communication as both the parties can
take their suggestions. This will further help in developing a good environment in the
organization. On the other hand, due to friendly communication, the grievance and the issue
arising in the firm can be resolved. .
CONCLUSION
From the above report it can be concluded that communication is an important part for any
organisation as it helps management to carry out the overall development. For this, it is
necessary to have effective communication skills more only than a person can communicate
effectively. If in any organisation, communication is not followed properly than it may lead to
loss of information and will affect the performance of the company.

REFRENCES
Bradshaw, P. (2011). Growing up in Scotland: Changes in child cognitive ability in the pre-
school years. Edinburgh: Scottish Government.