Critical Analysis of Leadership in the Hospitality Industry

Running head: CRITICAL ANALYSIS OF LEADERSHIP
CRITICAL ANALYSIS OF LEADERSHIP
Name of the Student
Name of the University
Author Note

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Introduction
As discussed by Angka and Darma (2016), leadership can be defined as the ability of
a group or an individual to guide and influence the followers and other employees as well.
The effective decisions that are taken by the leaders are considered to be important for the
ways by which members of the organization are able to fulfil their responsibilities. The
overall organizational objectives can be fulfilled with the help of implementation of effective
leadership.
The essay will be based on the analysis of the impact that leadership has on the
culture of the organization. The effective leadership based on human resource management is
an important part of the analysis. A real life leader will be analysed in order to relate to the
theories of leadership will also be discussed in the essay in detail. The aspects related to
responsible leadership will be analysed in the essay in order to examine the relationship that
has been established with the hospitality based organizations (Chen & Wu, 2017).
The organization that has been taken into consideration for this analysis is the Four
Seasons Hotel. Four Seasons Hotel trades under the name of Four Seasons Hotels and Resorts
in the international hospitality based industry. The headquarters of the organization is located
in Toronto, Ontario. The organization operates greater than 100 hotels all over the world
since the year 2007. The leader who is considered for the study is Katie Taylor
(Fourseasons.com 2019).
Critical analysis
Impact of leadership theories on organizational culture - According to Gatling,
Kang and Kim (2016), the trait theory of leadership can be implemented in order to determine
the effective traits that have been developed by a leader. The trait theory is mainly based on

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the systematic efforts that have been undertaken by the psychologists in order to understand
the effective leadership styles. The five major physical traits that are a part of the trait theory
include, appearance, ability based traits and intelligence and personality traits are mainly
based on the enthusiasm, self-confidence and aggressiveness. The related characteristics on
the other hand are related to persistence, achievement and drive initiative.
As discussed by Huang et al. (2016), the social characteristics include,
cooperativeness, administrative ability and interpersonal skills as well. Transformational
leadership on the other hand can be considered to be a modern leadership style that is able to
affect the culture of the organizations. The organizational environment and culture is affected
in a positive manner by the proper cooperation that is developed between the leaders and the
employees. Transformational leaders are able to form an important part in the vision that is
developed by an organization and the methods that are used to communicate it to the
employees as well.
As argued by Jaiswal and Dhar (2015), the leaders are able to develop relationship
with the employees in such a manner that can help them to form a positive work based
environment and culture. The modern organizations are able to operate in an effective manner
with the help of proper leadership. The skills that have been developed by the leaders have an
impact on the ways by which employees are able to provide the best levels of productivity.
The transformational leaders are considered to be effective for the ways by which an
organization and its operations can be maintained within the industry.
According to Jang and Kandampully (2018), the structure and culture of an
organization is influenced in a huge manner by the factors based on transformational
leadership. The proper implementation of changes is also based on the ways by which
transformational leaders are able to provide their services. Many different researches have

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been conducted based on the ways by which transformational leadership is able to influence
the organizational culture. Responsible leadership can also be considered to be an important
theory that helps in providing effective levels of understanding based on the business
decisions that can be taken by leaders based on the interests of shareholders. The responsible
leaders also take into account the demands and needs of the other stakeholders like, the
clients, suppliers, community and workers as well. The leaders in this case have a major
responsibility towards the communities in which the organizations are operating (Jang, Zheng
& Bosselman, 2017).
Impact of leadership on human resource management - As discussed by Kruja et al.
(2016), the human resource management of the organizations are affected in a huge manner
by the attributes of the leaders. The qualities of a leader are able to play a major role in the
ways by which the organization is able to operate in the highly competitive environment. The
levels of competitiveness of the environment are quite important for the ways by which
leaders are able to manage the operations and the employees or human resources as well. The
employees or human resources are able to play the most important role in proper
development of the organizational operations.
According to Liang et al. (2017), the human resources are considered to be the most
important part of the effective operations of the company. The leadership qualities that are
depicted by the leaders are able to affect the ways by which organizations are able to
maintain their levels of operations in the respective industries. The relationship that is
developed between the managers and employees are able to play a major role in the ways by
which the levels of profitability of the company can be increased and a positive and
productive work environment can be maintained as well.