Impact of On-Job Training on Employees
Added on 2020-03-04
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Running head: Independent critical analysis project 1Importance of on-the-job training ofemployees in The Hotel Gracia,SydneyResearch Paper
Independent critical analysis project 2Executive summaryFor any organisation to attain huge success and growth, and to continue with the development, has an essential need to maintain the workforce comprising of the employees who are willing to get trained and develop on a continuous basis. Training is one of the primary requirements in an organisation’s successful management and growth. Training is considered as one of the most powerful tool of improving the effectiveness of the organisation as well as the employees’ performance. The organisational employees are recognized as the major assets of an organisation. The vital role of the employees cannot be underestimated in the success of an organisation. As a result, furnishing these exceptional assets by the means of effective on-job training becomes crucial for maximizing the performance of the employees as well as develops them to take more difficulty challenges and sustain the competitive business culture with increased efficiency. The purpose of developing the research report was to understand the significance of on-job training of employees in the hospitality sector. In order to understand the objective of the concerned study, there were developed few significant aims and these were mainly developed for understanding the affect of the on-job training on the performances of the employee, significance of such trainings in reducing the rate of employment turnover in the hospitality organisations and to understand the importance of on-job training in the increased level of customer satisfaction. The study was based on the insights taken from the essential need of on-job training from the aspect of hospitality sector. A qualitative research approach of the data collection has been used and there has been taken use of a questionnaire that comprises of 10 questions for interviewing one of the organisational managers from the hospitality sector as a respondent. The hotel selected for this purpose is The Grace Hotel, Sydney. Based upon the answers, findings and analysis of the research conducted as per the qualitative approach, the outcomes obtained demonstrates that on-job training have a recognized significance in increasingthe customer satisfaction and enhancing the performance of the employees as well as in reducingthe employee turnover rate. The literature review will help in getting insights of the understanding and importance of on-job training by the means of diverse views of several authors and some of the theoretical frameworks such as Human Capital Theory, reciprocity theory and SERVQUAL model. The findings can be proven very useful for the future HR managers, academic institution, government and HR policy makers for emphasising and
Independent critical analysis project 3implementing on-job trainings in the organisations to achieve more improved and enhanced results. The report will also highlight few of the limitation which is still required to be overcome in the future researches and also offer some of the recommendation and implementation ways forachieving desirable results in a shorter span with more efficiency.
Independent critical analysis project 4ContentsExecutive summary.........................................................................................................................21.Background and Introduction...................................................................................................61.1Background Context.........................................................................................................61.2Research Problem and Purpose.........................................................................................61.3Significance of the Research.............................................................................................61.4Scope of Report.................................................................................................................72. Literature Review........................................................................................................................72.1Overview of On-Job Training...........................................................................................72.2Human Resource Management &Training.......................................................................82.3Purpose, Process & Outcomes of On-Job training............................................................82.4Relation between On-Job training and Employees’ performance & Employee Turnover92.5Relation between On-Job training and Customer Satisfaction.......................................112.6 SERVQUAL........................................................................................................................123.Methodology..........................................................................................................................123.1Data Collection Methods................................................................................................123.2Sampling Procedures.......................................................................................................133.3Data Analysis Technique................................................................................................133.4Ethical Considerations....................................................................................................144.Results....................................................................................................................................145.Discussion..............................................................................................................................166.Recommendations and Implementation.................................................................................177.Conclusions............................................................................................................................187.1.Response to Aim and Objectives/Questions...................................................................18
Independent critical analysis project 57.2.Implications.....................................................................................................................197.3.Limitations......................................................................................................................19References......................................................................................................................................20Appendix........................................................................................................................................24Table NO.1: GAP Analysis.......................................................................................................24Table NO.2. Analysis of quality dimensions and total quality, delivered by the hotel.............25Research Questions....................................................................................................................26
Independent critical analysis project 61.Background and Introduction1.1Background ContextIt is very evident and clear that the organisations across the globe are striving hard for achieving high competitive advantages and success in the industry they operate. For accomplishing this goal, organisations are required to obtain and effectively take use of their human resources. In order to keeping the human resourced up-to-date and extremely effective, it is essential that the organisational managers must keep concerned attention to one of the key elements of human resource management i.e. training and development as it plays a vital role in almost all the organisations (Asfaw, Argaw and Bayissa, 2015). The study, therefore, will have a key discussion on the significance and importance of on-job training of employees in the hospitality sector and its impact on the employees’ performances and customer satisfaction. 1.2Research Problem and PurposeIn spite of the increased and continuous trainings and focus upon the human resource management of the organisations, there is an important issue which takes place i.e. the increased rate of employee turnover due to the challenges and issues in the HRM department of the organisation. Another key research problem is to identify the most effective ways to manage the overall satisfaction of the customers in the hospitality sector (Ahammad, 2013). The satisfaction and accomplishment of the needs of the customers is the key area by which the service of any hospitality organisation is measured. Thus, de-motivated employees and enhanced turnover rate negatively impacts the customer experience too (Dardar, Jusoh and Rasli, 2012). The study will try to minimize the gap through effective literature and analysis derived and contributing in making clear the positive impact of on-job training for enhancing the customers’ satisfaction as well as enhancing the performance of the employees and motivating them to retain in the organisation for a much longer time period. 1.3Significance of the ResearchIn context with the above background, the purpose of the research paper is to analyse the impactsof on-job training on the employees’ turnover rate, customer satisfaction and employees performance in the hospitality sector. The significance of the study is that it explains the benefits of on-job training, the objectives behind the training offered to the employees, the way in which
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