Employee Turnover Intention and Hotel Strategies for Retention: A Case Study of Intercontinental Sydney

Running head: INDEPENDENT CRITICAL ANALYSIS PROJECT
Independent Critical Analysis Project: Employee turnover intention and hotel strategies to retain
them for Intercontinental Sydney, 117 Macquarie Street
Name of the Student:
Name of the University:

1INDEPENDENT CRITICAL ANALYSIS PROJECT
Abstract
Purpose of the study: The employee turnover is detrimental to the performance of the
organization along with profitability of the business with financial losses. The purpose of this
study is to find the aspects that help the hotels to keep talented employees for the longer period
for time.
Statement of the problem: Turnover retention is a problem in which the employee is leaving the
organization. It is organization’s workers plan to leave the job or to fire the workers. The
problem which is addressed in this research study is that the employee turnover rate is
detrimental to competiveness as well as profitability of the organization in hotel industry.
Research methods: The selected research design for this research study is qualitative research,
which helps to understand underlying reasons and motivations of the employee. It develops of
insights of the research problems and help to develop of ideas for the potential qualitative study.
One-to-one interview is conducted to gather information related to employee turnover retention
and hotel strategies to retain them.
Main findings: The research findings are that increase in demand of employee, higher turnover
rate is considered as main issues related to employee turnover retention. The hotel can
implement of employee retention strategies to create a positive outcome and motivate the
employees to work.
Conclusion: It is concluded that employee turnover is a problem into the hotel industry and the
employees are optimized of cost by retention of the talented staffs. Retaining employees can help
the organization to long term growth and increase its profitability.

2INDEPENDENT CRITICAL ANALYSIS PROJECT
Recommendations: It is recommended that the organization should implement of recruitment and
selection process, training opportunities and increase in employee satisfaction to meet with the
selected research objectives. There should be developing of hotel strategies to reduce the rate of
turnover so that the employees are most satisfied with the hotel services.

3INDEPENDENT CRITICAL ANALYSIS PROJECT
Table of Contents
1.0 Introduction................................................................................................................................5
1.1 Background to the research...................................................................................................5
1.2 Problem statement.................................................................................................................5
1.3 Research aim, questions and objectives.................................................................................6
1.4 Significance of the research...................................................................................................6
1.5 Scope of the report.................................................................................................................7
2.0 Literature Review......................................................................................................................8
2.1 Introduction............................................................................................................................8
2.2 Turnover Intention.................................................................................................................8
2.3 Factors to Retain Talent.........................................................................................................9
2.4 Benefits of Employee Retention..........................................................................................11
2.5 Employee Satisfaction.........................................................................................................12
2.6 Hotel Strategies to retain the employees.............................................................................14
2.7 Summary..............................................................................................................................16
3.0 Methodology............................................................................................................................17
3.1 Research design...................................................................................................................17
3.2 Data collection methods......................................................................................................17
3.3 Sampling procedures...........................................................................................................18
3.4 Data analysis techniques......................................................................................................18

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3.5 Ethical considerations..........................................................................................................18
4.0 Findings and discussion...........................................................................................................19
4.1 Findings...............................................................................................................................19
4.2 Discussion............................................................................................................................20
5.0 Recommendations and Implementation..................................................................................21
5.1 Recommendations for future research.................................................................................21
5.2 Summary of research project...............................................................................................22
5.3 Responses to aims and objectives........................................................................................22
5.4 Limitations of study.............................................................................................................22
References......................................................................................................................................23
Appendix........................................................................................................................................27
1. Transcript of the interview.....................................................................................................27

5INDEPENDENT CRITICAL ANALYSIS PROJECT
1.0 Introduction
1.1 Background to the research
The research report is based on the employee turnover intention and hotel strategies to
retain them for Intercontinental Sydney, 117 Macquarie Street. Each of the hotel organization is
facing turnover of the employees as some of them are leaving the organization while some of the
organizations are discharging the employees from the business. The turnover is included of cost
of replacement, recruitment and selection (Tongchaiprasit & Ariyabuddhiphongs, 2016). The
hotel industry can reduce the turnover rate but they are not reducing it to 0% as higher turnover
rate is not good for the hotel organization, therefore the organization are tried to retain them for
Intercontinental Sydney, 117 Macquarie Street and save the cost.
1.2 Problem statement
The results of the workers leaving the organization leads to an increase in hire of number
as well as cost of the training. There is also an increase in cost of the employee’s training and
decline into the quality of the services and talent losses. It creates huge impact on the business
efficiency as well as productivity of the hotel that can affect the competitive advantage of the
hotel into the market. Hence, there is success of the hotel business employee retention is required
as the customer retention.