This report critically evaluates the cultural and HRM issues that UK companies need to consider when locating a call centre operation in Japan. It discusses the impact of cultural factors on decision-making and the importance of adopting global business to the local market. It also highlights the need to understand local legal and ethical issues and manage stakeholder conflicts. Additionally, the report examines HRM issues such as compliance with laws and regulations, management changes, leadership development, workforce training and development, compensation issues, recruiting and retaining talented employees, and workforce diversity and innovation adoption. The report concludes with an overview of relevant theories in international human resource management.
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