Communication: Take Home Written Test

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July 2017
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Assessment Task1:Communication: Take Home Written Test
Student Version: Knowledge
Student information
Student name: . Student ID: .
Section A – Program/Course details
Qualification code: HLT54115 Qualificationtitle: Diploma of Nursing
Unit code: HLTENN002 Unit title: Apply communication
skills in nursing
practice
Section B – Assessment task details
Assessment number: 1 Semester/Year: 1/2019
Due date: 5/06/2019 Duration of assessment: Take home: 4 week
Assessment task
results:
This assessment task will be marked as:
☒ Ungraded result: Satisfactory or Not Satisfactory
☐ Other (eg points): .
Section C – Instructions to students
Task instructions:
 Write your answer legibly in the space provided
 Answer all questions.
 You must successfully complete ALL answers to be deemed satisfactory in this assessment.
 In the event of failure of an assessment, the student’s progress will be reviewed and eligibility for a resit will be
determined by the Course Co-ordinator/Program Manager as per departmental policy listed in the student
handbook. Where relevant, remediation may be offered prior to a resit. A student who successfully passes a
resit shall be awarded a PX.
Section D – Conditions for assessment
Conditions:
Student to complete and attach Assessment Submission Cover Sheet to the completed Assessment Task.
 This is a take home assessment.
 This assessment is to be completed as an individual assessment.
 The completed assessment must be submitted via the unit Dropbox found on Brightspace under the
assessments tab.
Equipment/resources students must supply: Equipment/resources to be provided by the RTO:
 Text books
 Lecture notes
 Assessment paper
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Section E – Marking Guide Student Answer Sheet
Assessment number: 1 Assessment title: Communication: Take Home Written Test
Student ID: . Student name: .
Unit code: HLTENN002 Unit title: Apply communication skills in nursing practice
Date: .
Questions: Provide your responses in the boxes below each question.
Question 1:
Ms Susan Sayers, a thirty three year old primaryschool
teacher is scheduled for elective tonsillectomy tomorrow
morning. You have been asked to admit Ms Sayers to the
surgical unit. What should the nurse do to set up and
conduct an effective interview under the principles of
effective communication and to assist with receiving back
input from the client
Explain each point. (6 examples with explanation to
each)
Satisfactory response
Yes ☐ No ☐
Answer: The six different considerations that a nurse should take to maximise
the student effectiveness are as follows:
1. Greeting the patient: The nurse at first should greet the patient that will
help to create a comfortable environment for the patient. Then the nurse
should introduce with the patient in a manner that will create a
therapeutic relation. This introductory session will reduce the patient
stress and also increases the patient’s confidence over the nurse.
2. Appropriate space for interview: The nurse should ensure that the
interview is conducted in an appropriate space that has a suitable
temperature and light. The interview should be done privately so as to
respect the dignity of the patient.
3. Acknowledging the support person: The interviewer should acknowledge
the presence of the support person that is present along with the patient.
Thus create a sense of respect for the nurse in the minds of the patient’s
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family and thus they will be able to trust the nurse better. This also
encourages the participation from the support person.
4. Observing, Questioning and Listening: The nurse should observe the
patient to collect important cues. This will create non-verbal
communication between the patient and the nurse. The faster the nurse is
able to collect cues the better it becomes to understand the patient’s
condition. Then the nurse should question the patient about the health
problems faced by them and should listen actively to the answers
provided by the patient. In this way the patient will be sure that the nurse
is an active listener and is paying attention to the patient.
5. Facilitation techniques: This includes certain gestures and postures of the
interviewer that ensures the patient regarding the interest of the
interviewer in the patient’s problems. These methods assures the patient
and encourage them to speak and also provides time to the patient to
think and then respond.
6. Patient’s complaint: The most important part of effective interview is to
listen to the chief complaint of the patient. This helps the clinicians to
rank the various problems faced by the client. The clinicians after
listening to all the problems can suggest a better process to treat the
disease.
Question 2:
The admission is progressing well. You note that Ms
Sayers seems a little more at ease as you move further into
the interview.
Discuss the various interviewing techniques for
facilitating effective communications including active
listening, give examples and rationales for their use.
(3 examples with explanation to each)
Satisfactory response
Yes ☐ No ☐
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Answer: The 3 examples that explain various interview techniques are :
1. The nurses should spend time with Ms Sayers to discuss her worries and
concerns. This demonstrate that the nurse is really interested in her stress
and Ms Sayer will be more comfortable in talking about her worries. It
will also decrease her anxiety.
2. The nurse should be compassionate towards Ms Sayer and should try to
develop a therapeutic relationship with her. The rationale behind this is
that Ms Sayer will be more willing to discuss her concerns after realising
that her nurse is accepting her and she will also start trusting the nurse.
3. The nurse should provide Ms Sayer with the required information
regarding the side effects or action of treatment. The rationale behind
this is to increase the knowledge of the patient and making her relaxed
about the treatment process.
.
Comment:
.
Question 3: Explain eight potential barriers to communication.
Explain how the nurse should address each one in
relation to organisational policy and procedure and
scope or practice for the enrolled nurse.
Satisfactory response
Yes ☐ No ☐
Answer: The eight barriers to effective communication involves attention
deficiency, lack of confidence, obstinance, insensitivity, differences in
perspectives, not attending to non-verbal cues, cultural differences and
differences in languages. These barriers can be addressed by the nurses in order
to achieve positive patient outcome. Attention deficiency is the first barrier to
effective communication. In order to communicate with the patient the nurse
should be able to listen carefully to all the problems faced by the clients. This
Comment:
.
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