This article discusses how Crystal Travel, a UK-based travel agency, improved their organizational performance through employee well-being and performance management. It covers the tools and techniques they used, such as setting clear objectives, daily tasks, performance appraisal, employee well-being schemes, and real-time feedback. The article also explores the role of employee well-being in improving motivation and performance. It includes a PESTLE analysis of Crystal Travel and is relevant to the BMP4006 People and Performance course.