Role of Corporate Governance in Managing Stakeholder Expectations

This research project explores the role of corporate governance in managing stakeholder expectations in an organization, using Tesco as a case study. It examines the impact of corporate governance on business operations and the role of the board of directors in making CSR decisions. The research aims to analyze the influence of CSR activities on business operations internationally.

Research Project

Table of Contents
TITLE OF THE RESEARCH – “To analyse role played by corporate Governance in managing
expectation of stakeholders of an organisation.” A case study on tesco.........................................3
Overview of Research............................................................................................................3
Research Aim.........................................................................................................................3
Research Questions................................................................................................................4
Rationale of investigation.......................................................................................................4
LITERATURE REVIEW................................................................................................................4
RESEARCH METHODOLOGY.....................................................................................................7
Research philosophy..............................................................................................................7
Research Approach................................................................................................................8
Time Horizon.........................................................................................................................8
Research design:....................................................................................................................8
Sources of data.......................................................................................................................8
Data collection techniques....................................................................................................9
Sampling................................................................................................................................9
Research ethics......................................................................................................................9
Research limitation................................................................................................................9
Reliability & validity..............................................................................................................9
DATA ANALYSIS AND INTERPRETATIONS...........................................................................9
THEMATIC ANALYSIS.....................................................................................................13
Reflection.............................................................................................................................25
Recommendations................................................................................................................26
Alternative research method.................................................................................................26
CONCLUSION..............................................................................................................................26
REFERENCES..............................................................................................................................27

TITLE OF THE RESEARCH – “To analyse role played by corporate Governance in
managing expectation of stakeholders of an organisation.” A case study on tesco
Overview of Research
The phrase corporate governance is one of very crucial elements of every business this is
related with overall system in concern with policies, rules and procedures of a organisation
(Kumar, 2019). This is very helpful in balancing interest of all stakeholders’ interest which is
related to the company directly or indirectly. This report is based on TESCO, which is a British
multinational store of groceries. It is third largest retailer in world which is measured by its gross
revenue. This report deals with practises related to corporate governance and how it is related
with business organisations. There is a specific role which is analysed of board of directors while
decisions have to make with respect to corporate social responsibility. There is also
determination and influence of CSR practises on various business operations internationally.
Background of Research
Companies all over world are dealing with many issues and they have to deal with it so that they
are able to survive in the high competitive environment. Corporate governance is one such issue
which can help them in gaining good will and building up of a positive brand image. In context
with Tesco, board and top management of this retail brand are the ones who are solely
responsible for formation and implementation of practises related to CSR. Thos research work is
based on how effectively such practises are important and lead to positive contribution in
achievement of business objectives. .
Research Aim
“To analyse role played by corporate Governance in managing expectation of stakeholders of an
organisation”.
Research Objectives
 To identify the role of corporate governance in a business organization
 To examine the role played by board of directors in making CSR decisions

 To determine the influence of CSR activities on business operations
Internationally
Research Questions
 What is the role of corporate governance in a business organization
 Explain the overall role played by board of directors in making CSR decisions
 How can CSR activities possess influence on business operations
Internationally
Rationale of investigation
The main reason behind conducting this investigation is determining positive and
negative impact of corporate governance practises on an organisation. This is a concept which
can help organisations in having a concern for all stakeholders. This leads to transparency in
functioning of overall business functions. Which has a positive impact on good will of an
organisation and leads to increase in profits & sales. This investigation will help in supporting
and helping the investigator on topic is to have a detailed analysis of influence of corporate
governance on interest of stakeholders. There are many techniques and tools which have been
used and various research methods have been applied by researcher in this report for analysis of
the collected data. This leads to ensuring effectiveness presentation of outcomes for all readers
who will be using the outcomes of this research in formation of further effective strategies.
Evaluating and interpret.
LITERATURE REVIEW
Role of corporate governance in a business organization
As per the thoughts presented by the author named as. Michie, J. ed., (2019), it has been
analysed that corporate governance is plays an essential role in the growth of the company as it
provides them guidance about the right manner in which they are performing their work. While
Talking about retail sector it has been analysed that each and every company belonging to this
sector are required to focus on the following all certain guidelines associated to the sector which
ensures that what so ever activities that is being performed by them are ethically correct. It also
supports them in developing their stronger image within the society that contributes in gaining

competitive edge. This can be well understood with the help of an example. For instance:
manager of the TESCO can attain range of benefits by incorporating with corporate governance.
This simply includes it allows company in setting clear goals that can be achieved by them in
quicker manner. This is a whole system which is used for managing and directing all functions in
a company. Which is in concern with how effectively business objectives can be achieved in
timely manner. There rate lot of risk which are present for a business (Bresler and Stake, 2017).
This can be minimized so that positive outcomes can be achieved and performance of employees
can also be optimized. Corporate governance is very helpful in determination of ways so that
effective decision related to strategies can be developed which can add value to all stakeholders
on a organisation. There is transparency in all business functions if there are adequate practises
related to corporate governance in a organisation. This leads to safeguarding of interest of all
stakeholders who are related to a company.
Along with this it also allows business association in ensuring that all the services which
are offered to its customers are ethically right and they will place any sort of harm to them. As a
result, it can be said that corporate governance is considered as the effective initiative taken by
the company that allows in executing all business activities in rightful manner and supports them
enhancing their sustainability at marketplace in effective manner. This is helpful in establishment
of CSR strategy as it forms one of very crucial components for maintenance of company’s
competiveness and also helps a organisation in growth & development. Corporate governance is
basically a interaction which is taking place between shareholders, management of a company
and Board of Directors. So, that performance of a corporate can be shaped effectively and is also
preceding towards achieve objectives and set goals.
Role played by board of directors in making CSR decisions
From viewpoint of Hirst, and Thompson, (2019) , board of Directors play a very
essential role in making decision with respect to decisions related with corporate social
responsibility. Board of directors are ones who are responsible for ensuring that there is
effective practices related with corporate social responsibility. This is concern with various CSR
programs which a organization is willing to implement in a organization. If a organization is not
able to access concern and expectations of stakeholders then this lead to non fulfillment of CSR
responsibilities by a organization. Board of Directors are the higher authorities in every
organization they form part of top amangent in every organization (Mackey,

and (Gass, 2015). They are ultimately responsible for formation and implantation of all policies
which have to be adopted in all parts and functional departments of an organization. So, Board of
Directors play a major role in formation of policies related with CSR decisions in a prganostaion.
Boards are actually the responsible authority who have the responsibility to evaluate
effectiveness of existing management systems in a company. This is regards to environmental
and social concern of a business. There is a specific process which is present and has to be
followed whenever a policy is being implemented.
With instance to TESCO, board is adopting the practice of corporate social responsibility in a
way that they try to ensure that there are proper resources which are present for employees who
are working for achievement of overall objectives. With the usage of an oversight approach
Board plays a role of monitoring compliance with standards which can help in reinforcing of set
expectations of internal stakeholders. In case of external stakeholders, such as customers the
board has a responsibility to provide high quality. There are many risks such as environmental
and social which are present and can have negative impact on overall functioning of a
organization. Hence, in this also comes the role of Board of directors as they have to make
appropriate measures so that such type of losses can be minimized and if they occur then it has to
be managed in a more effective manner. Board of Directors are one who posses’ responsibility to
form various policies related to timely formation of CSR activities and then implementation of
such type of practices in all levels of management.
To understand the influence of CSR activities on business operations
Internationally
From the view of Gygli, Haelg, Potrafke, and Sturm, (2018 ), CSR activities possess a
very significant impact on all business operations of a business organization. CSR is a concept
which is having a major aim to examine overall role of a business on society and then making
efforts to maximize overall positivity of a business activity (Wiek and Lang, 2016). This will
also help in creation of a positive image for the target segment of customers and for all the
stakeholders of a company. Every organization has a different goal behind implementation of
CSR practices and this has to be in accordance with overall objectives of an organization which
have been set by concerned authorities. In case of international business this CSR aspect has a
main role as when an organization is planning to expand themselves across various other
countries there is also a need for a strong image in the domestic markets. This will help in

approaching market of other countries in a more effective manner. There is better opportunity as
more trade and investment can be done across the new launches in other countries. With instance
to Tesco, there is a very important role which has to be played by effective Corporate social
responsibility practices these help in attracting top talent. This is very crucial for smooth
operations of all functions. There can be increase in sales and profitability which can also be
achieved with help of corporate governance practices and strategies related to corporate social
responsibility.
RESEARCH METHODOLOGY
Research methodology define as a specific process used by the researcher on order to use
to identify, analyse and gather the information on a particular topic. It has been said that there are
various tools and techniques used by researcher in order to complete the whole research in an
effective manner. In the present research, a research onion is going to be used by the investigator
so that favourable outcome will be produced (Guest, 2017). There are various types of tools and
techniques used by the researcher in order to conduct the whole research in an effective manner
by gathering sufficient amount of information. For this research, investigator used research onion
which are going to be discussed as follows:
Research philosophy
It is said that there are two main types of research philosophies used by the researcher in
order to complete the whole investigation in an effective manner. These research philosophies
includes interpretivism as well as positivism. Both the research philosophy are going to be
discussed as follows: Interpretivism philosophy: It is the method where various techniques are used by the
researcher so that they collect information and data in an effective manner. Some of the
methods within this method include observation, personal interview and so on.
 Positivism philosophy:- It is the another type of philosophy which includes various
aspect mainly based on scientific reviews presented by past authors which help in giving
overview. It is the kind of philosophy the primary emphasis is on the social behaviour of
people.

In order to perform the whole research in an effective manner, interpretivisim is the
suitable and best philosophy used by the investigator so that information will be collected in an
effective manner.
Research Approach
In order to gather and collect all the data and information in an effective way, research
approach which is used by the researcher is inductive as well as deductive approach. It is said
that the inductive approach is used by the researcher which provide ample number of opportunity
so that in-depth examination will be performed (Mukhopadhyay and Gupta, 2014). These
information will support the aim and objectives of the research so that positive outcome will be
produced.
Research choice:- It is said that there are generally two main types of method used by the
researcher which includes qualitative & quantitative method. In this research, qualitative method
of investigation is used by the researcher in order to complete the whole research in a positive
manner (Guillaume and et. al., 2017).
Time Horizon
It refers to one of the most essential tool used by the researcher which helps the
researcher in identifying whether the research is performing on given time period. For this, a
Gantt chart is used by the researcher which is a graphical presentation of each and every activity
which includes the time duration of the research.
Research design:
It has been said that there are generally three main kind of research design which includes
exploratory, descriptive & experimental. Out of these types of research, descriptive investigation
design is used by the researcher in this report which helps in allowing to enhance the in-depth
knowledge of the information.
Sources of data
It is the another element which is adopted by the researcher in order to complete the
whole research in an effective manner which are primary & secondary method. In the context of
present research, both primary as well as secondary method is used where questionnaire is used
by researcher in primary and in case of secondary various journals, books are used by the
researcher.

Data collection techniques
It has been identified that there are ample number of techniques used by researcher which
includes interview, observation, face to face communication as well as questionnaire method. In
this project, questionnaire method is used by the researcher so that all the information will be
collected in an effective manner (Kundu and Mor, 2016).
Sampling
It has been said that in the present research, random sampling method technique is used
by the researcher where 40 respondents is chose by the investigator so that they can gather all the
information in an effective manner.
Research ethics
It is the research which need to be performed by researcher in ethical manner and
consider all the factors in an effective manner. It has also been said that there must be
confidentiality in the gathered information so that every individual feel secure and safe while
providing information to the researcher.
Research limitation
One of the main limitation faced by the researcher is that there is limited time period in
order to complete the whole investigation. Reason behind this is that the time period is very
limited which might affect the whole research outcome. Therefore, it has been said that in order
to perform the whole research in an effective manner, investigator is required to take more time
so that all the information gathered by the researcher will be authentic and appropriate.
Reliability & validity
It has been said that the reliability as well as the validity of the research is highly based
on the sources which are used by the investigator in order to gather data and information (Tuohy
and Cooney, 2013). In the present research, questionnaire is the method adopted by the
researcher in order to collect the data where respondents give their views which help in
concluding the information in an effective manner.
DATA ANALYSIS AND INTERPRETATIONS
Data interpretation is one of the important section of the research as in this the analysis of data is
being done by the researcher which they have collected (Mohajan, 2018). On the basis of the
responses so provided by the respondents various recommendations are made and the decisions

are taken. For this the investigator has collected the data from the employees working in the
Tesco plc, the managers and a few members of the organisation who serve at some senior
designation. Further the thematic analysis of the data was done with the help of which the
analysis was done effectively. With the help of the questionnaire so prepared for the
investigation could effectively analysed the aims and objectives of the organisation. The graph is
prepared which provides the clear understanding of the responses of the employees, managers
and others. For undertaking this research in all 50respondents were taken into consideration. The
questionnaire and the analysis of the responses are given below:
QUESTIONNAIRE
Questionnaire
Name –
Email ID –
Designation -
1. Do you have knowledge about the concept of globalisation and its aspects.
 Yes
 No
2. In yoTur point of view what is the role of corporate governance in managing key
stakeholders of Tesco organisation.
 Protection of stakeholders
 Controlling environment
 Transparency and ethics
 Performance management
 All of the above
3. Do you think that corporate social activities will be beneficial for Tesco company and its
operations
 Yes
 No
4. According to you what is the benefits of corporate social responsibility on performance
as well as profitability of Tesco company.

 Enhancing brand image of company
 Improve customers bases
 Access to funding
 All of the above
5. What are the key issues or problems faced by company due to corporate governance.
 Conflicts of interest
 Accountability issues
 Increase cost
 All of the above
Q6) How long you have been working in the organisation?
 0-5 years
 5-10 years
 10-15 years
 More than 15 years
Q7) Does the managers or the team leaders take any suggestions from you regarding how the
company can contribute to the society?
 Yes
 No
Q8) Are you aware of the policy of corporate social responsibility that your organisation
follows?
 Yes
 No
Q9) According to you, how does the corporate social responsibility influences the business
operations of Tesco Plc?
 Attracts better talent towards the organisation
 Retention of employees becomes easier
 Improves the image of the organisation
 Improves sales of the organisation

 All the above
Q10) According to you who must be held responsible for the corporate governance in your
organisation?
 The Board of Directors
 Managers
 Employees
 More than one person

THEMATIC ANALYSIS
DATA INTERPRETATION
Theme - The concept of globalisation and its aspects.
Do you have knowledge about the concept of
globalisation and its aspects.
Frequency
 Yes 40
 No 10
Interpretation – Through the above represented data its has been analysed that there are various
respondents that has been aware about the concept of globalisation. As per the collected data it
has been determined that majority of respondents have knowledge about the globalisation as well
as its aspects. Globalisation can be describe as an business activities that lead to performing
organisational task in different parts of the world. In this company will be able to grow and
develop its business and activities all around the world. It consists of the different aspects that
will help in performing task and activities at global market area. Tesco is multinational company
that is conducting its business activities in different market area. Globalisation will help
company to increase its customer bases as well as enhance profitability of the company.
Globalisation includes different aspects such as culture, population, trade of goods and services,

technology and so on. There are various benefits that could be achieved by respective company
by offering products and services to new and different market area. it is very important that
employees working in respective company have complete knowledge and information about the
concept of globalisation as well as its different aspects as this will help in performing task and
activities in effective and efficient manner. As per the survey it has been identified that out of 50
respondents most of the respondents has information about globalisation. Where as other 10 has
responded negatively that they do not have knowledge about the concept of globalisation.
Theme - The role of corporate governance in managing key stakeholders of Tesco organisation.
In your point of view what is the role of
corporate governance in managing key
stakeholders of Tesco organisation.
Frequency
 Protection of stakeholders 10
 Controlling environment 5
 Transparency and ethics 10
 Performance management 5
 All of the above 20
Interpretation – As per the above shown data it has been analysed that it has been analysed that
there corporate governance play a crucial role in organisation as well as its successful working.
Corporate governance can be refer as the system of various rules and regulation that will help in

maintain performance of organisation. it consist of different practices and process that will
support in controlling as well as directing activities of organisation in order to attaining set goals
of the company. there are different types of stakeholder of respective company that have impact
over company and its business operations. Key stakeholders of Tesco company includes its
customers, employees, supplies, government, community and many more. According to above
shown graphical representation it has been analysed that 10 respondents out of 50 feel that
corporate governance is very supportive in protection of stakeholders where as other 5 and 10
respondents consider that controlling of business environment and transparency or ethics are the
critical role of corporate governance. This will help in performing business task in effective and
efficient manner as well as achievement of desired goals. It has been identified that 5
respondents out of 50 feels that major role of corporate governance is to manage the performance
of organisations. Where as other 20 respondents consider that all of the above mention are very
crucial and significant role of corporate governance of Tesco company. it is essential for
company to identify and analyse the role of corporate governance in order to take better decision
for organisational growth and development. it has been determined that company will be able to
successful run its business operations at global market level when corporate governance is
performing its role effectively and efficiently.
Theme - Corporate social activities will be beneficial for Tesco company and its operations
Do you think that corporate social activities
will be beneficial for Tesco company and its
operations
Frequency
 Yes 30
 No 20

Interpretation – From the above survey it has been determined that there are corporate social
activities are very beneficial for organisation. corporate social activities can be describe as all
those activities that is performed by company in order to full fill its responsibility towards
society. This can be define as self regulatory activities that need s to be performed by company.
Tesco company is performing its business activities in global market area and its is essential for
this company to full fill its responsibility towards society. There are different ways though which
respective company can perform corporate social responsibility. This will lead to have major
impact on business as well as its activities. As per the collected information its has been
identified that majority of respondents feel that Tesco. Corporate social activities will lead to
have major impact on business as well as society. These activities will lead to practicing their
responsible behaviour towards community as society. This company is taken different types of
resource from society such as raw materials, human resource and so on. So it is ethical
responsibility of company to perform several social responsibility with the motive of providing
benefits to society. This will help in performing task and activities in effective and efficient
manner. There are several advantages that could be achieve by respective company by
performing its corporate social responsibility. As per the collected information its has been
determined that out of 50 respondents 30 feels that corporate social responsibility will be
beneficial for respective company. Where as other 20 respondents have responded negative as
consider that corporate social activities will not lead to have any positive impact on business as

well as its activities. So from the collected its it can be interrelated that corporate social activities
are essential for company and each business needs to full fill their responsibility.
Theme - Benefits of corporate social responsibility on performance as well as profitability of
Tesco company.
According to you what is the benefits of
corporate social responsibility on
performance as well as profitability of Tesco
company.
Frequency
 Enhancing brand image of company 10
 Improve customers bases 5
 Access to funding 5
 All of the above 30
Interpretation – It has been analysed that there are different ways though which company can
get benefits by performing different corporate responsibility. It has been determined that there
are several advantages that could be attain by company while performing different types of
corporate social responsibility. As per the above shown graph it has been analysed that different
respondents has different view points in respect to corporate social activities. As per the survey it
has been determined that out of 50 respondents 10 feels that corporate social responsibility

activities will help in enhancing the brand image and value of Tesco company. where as other 5
and 5 respondents consider that the major advantage that could achieve by respective company
from corporate social activities are improvement in customer base as well as access to funding
respectively. corporate social activities are considered as those activities that needs to be
performed by company as this will help in attracting more and more customers towards business.
This will aid in enhancing the brand image of respective company in market area. corporate
social activities are very helpful in developing strong relationship with customers as well as
enhancing loyalty of customers towards respective brand. As per the collected data it has been
determined that most of the respondents such as 30 out of 50 feel that company will be able to
achieve all of the above mention benefits by conducting various corporate social activities in
market area. this will help in gaining competitive advantage over other rival companies. it has
been determined that now a days business is not limited to selling and purchasing of goods and
services. It is important for company to conduct several corporate social responsible activities for
providing benefits to society. This will ultimately lead to beneficial for Tesco company as well
as its business operation. This will lead to growth and development of company at global market
level.
Theme - Key issues or problems faced by company due to corporate governance.
What are the key issues or problems faced by
company due to corporate governance.
Frequency
 Conflicts of interest 10
 Accountability issues 10
 Increase cost 5
 All of the above 25

Interpretation – As per the above graphical representation it has been analysed that there are
various sources that can be consider as issues of corporate governance. From this survey it has
been determined that key issues that is faced by Tesco company because of corporate governance
are such as conflicts of interest, accountability issues, increase in cost. All of these issues will
lead to have negative impact on business as well as its activities while performing its at
international market level. According to data it has been analysed that out of 30 respondents 10
feel that corporate governance will lead to increase in conflicts of interest. As there will be issues
between different stakeholder as well as affect decision making of respective company. Increase
in conflicts will lead to have impact over performance of organisation as well as achievement of
set goals. Out of 50 respondents 10 and 5 feel that major issues or problem of corporate
governance includes accountability issues and increase in cost. This will have direct negative
impact on financial condition of organisation as well as achievement of set profits. Where as
other 25 respondents consider that all of the above mention are major issues that will lead to
have impact on performance as well as productivity of respective company. it is important for
Tesco company to manage its business operation as well as deal with these issues in order to
achieve set goals.
Thematic analysis is a method of analysing the qualitative data which the help of which the
investigator can effectively analyse the responses provided by the respondents. In this various
graphs, charts etc. are used so that the analysis can be made easy and effective. For this research
the investigator uses various such graph, pie charts etc. with the aim of making the readers

understand and analyse easily in an attractive manner. For this the theme has been develop and
on the basis of which the interpretation of the responses are made.
THEME 6 : tenure of the employees as for how long they have been working
Q6) How long you have been working in the organisation? Frequency
a) 0-5 years 12
b) 5-10 years 16
c) 10-15 years 10
d) More than 15 years 12
Interpretations: It is important for the researcher to understand the period for how long
they have been working as with the help of this they get to know their understanding. The more
the employees have been working the better understanding they have. The employees who has
been working for more than a period of 12 years knows better about the policies so their
responses and the opinion in regards to the implementation of various strategies and the polices
matters a lot to the organisation. Whereas the responses of the employees who has been working
for comparatively lesser period such as 5-10 years may not have that understanding and
involvement in the decision making of Tesco pl. This influences the opinions of the employees

and the respondents as due to lack of knowledge of the policies of the company can affect the
responses. The employees who have been working for long in the organisation are taken into
consideration by the management in the decision making so that they can take the necessary and
required decision. This also helps them in motivating the employees who has been working so
long and to retain them in the organisation.
THEME 7 : Suggestions from the employees
Q7) Does the managers or the team leaders take any suggestions from you
regarding how the company can contribute to the society?
Frequency
a) Yes 28
b) No 22
Interpretations: In the organisation which has been operating at different level need to
consider the employees suggestions in every aspects. This helps them in motivating their
employees so that they can perform well. It can be done by the managers of the organisation and
the team leaders as with this they can keep them engaged within the organisation. On the basis of
this graph it can be analysed that the employees of the Tesco are taken into consideration by the
managers and the team leaders while taking any decisions by way of taking their opinions from
them. The opinions of the employees are important for the organisation as they work on the
actual work floor due to which they have understanding of the situation exactly as with this they
can provides better solutions. Most of the respondents also were favour that their opinions are

taken into consideration while some were not in favour. This can be because of the fact that
every employee from each and every designation may not provide effective solution or the
suggestion. For the organisation such as Tesco plc the employees are crucial asset as they deal
with the customers on daily basis and due to this they need to be keeping motivated. With the
help of this i.e., by taking suggestions from them they can be motivated also their suggestions
will be optimum for the organisation as they deal with the problems on work floor.
THEME 8 : Awareness of the corporate social responsibility among the employees
Q8) Are you aware of the policy of corporate social responsibility that your
organisation follows?
Frequency
a) Yes 33
b) No 17
Interpretations: Corporate social responsibility is one of the crucial strategies which are
followed by the organisation with the help of which they aims to improve their image among
the stakeholders. With the help of such strategy they can effectively satisfy the needs and
wants of their stakeholders which includes all their employees, customers, suppliers,
government and many more. Due to this the understanding of this concept is must for the
individuals working in the organisation. On the basis of the graph it can be analysed that most
of the employees of the organisation has knowledge and understanding of the corporate social
responsibility. Along with this they have knowledge of the facts that what all strategies are

being followed by the Tesco to satisfy their stakeholders. But the organisation such as Tesco
need to consider the facts that a quite major number of employees of the company do not have
understanding of the polices which are used by them. For this they must take into consideration
various sessions with the help of which they can make them also aware of various such policies
and their benefits for the organisation.
THEME 9 : Influences of the corporate social responsibility
Q9) According to you, how does the corporate social responsibility influences
the business operations of Tesco Plc?
Frequency
a) Attracts better talent towards the organisation 6
b) Retention of employees becomes easier 4
c) Improves the image of the organisation 5
d) Improves sales of the organisation 7
e) All the above 28
Interpretations: The corporate social responsibility offers various advantages to the
company. With the help of which they can effective manage the employees by motivating them
and offering the opportunity that they can avail. Also with this the employees can easily be
retained in the organisation and the relations with the suppliers, customers, society and

government can be improved. But the perception of the employees may vary as every individual
have their own opinions. On the basis of the above graph it can be analysed that the most of the
employees who are working in the Tesco plc believes that the implementation of the corporate
social responsibility influences the operations of the businesses. It helps them to motivate the
employees, retain them for a longer period of time. Along with this the sales of the organisation
can be increased as the relation with the customers can be improved in the market. In addition to
this the image of the organisation can also be enhanced with the adoption of the CSR policies.
Most of the respondent believes that the CSR offers positive influence on the Tesco in different
aspects but some who may do not have tremendous knowledge of the concept believes that it
contributes specifically to one aspect which can be any mentioned above.
THEME 10 : Responsibility of the person for managing the Corporate governance
Q10) According to you who must be held responsible for the corporate
governance in your organisation?
Frequency
a) The Board of Directors 31
b) Managers 6
c) Employees 4
d) More than one person 9

Interpretations: The organisations need to consider the concept of the corporate social
responsibility as with the help of this various rules and regulation are formulated with which they
can make effectively implement their strategies. But for this the policies, rules and regulations
need to formulate so that the objectives can be achieved effectively by them. Generally in this
the top management plays a crucial role as they have the authority to take such decisions. On the
basis of the graph it can be analysed that the most of the respondents are in favour of the facts
that the board of directors must be held responsible for the corporate governance. This is because
they have access to various and the experts with whom they can take advice. The respondents are
generally those who have experience of good number of years with the company. While some of
the respondents were in favour of the facts that even managers and employees can be made
responsible for managing corporate governance as they are the one who perform at the
workplace. On the basis of graph it can also be analysed that the some respondents were in
favour of the facts that more than one person must be held responsible for effectively managing
the corporate governance as on the basis of this only the company can react to the situation
which can arise before them. But managing by more than one person can affect the decision
making as it can delay due to involvement of various persons who need to be consulted.
REFLECTION & RECOMMENDATION FOR ALTERNATIVE RESEARCH
METHODOLOGY
Reflection
I am a very confident person and this has helped me to accomplish this research within less
time frame. In accomplishing this research, there are various skills that I have developed. Some
of these include communication skills, critical analysis skills and data interpreting skills. These
all skills are important for me to do research in future and accomplish the objectives and goals. I
do not have effective time management skills and this created inappropriateness in completing
the project within specified time frame. There are different issues and problems that are faced by
me while doing this project work. I have to develop my skills for doing the project in effective
manner. Moreover, having a positive attitude towards every situation is effective for me to
handle and manage all problems while doing research. My communication skills have helped a
lot in doing the research effectively. I have talked to various respondents and they helped me to

complete this research in effective manner. At the end of this research, I have observed that my
skills have been developed since the initial stage of the research.
Recommendations
From the above discussion, it is recommended by the researcher that there must be some
points that must be remembered by Tesco management. Following are some essential points that
have to be remembered by managers of Tesco.
 It is one of the most essential recommendation that must be followed within Tesco. This
includes that some CSR (Dumay and Cai, 2015) activities must be organised by this
organisation as they will help in attracting more number of investors.
 Some strategies must be developed by the managers of Tesco for organising CSR
activities effectively.
 Along with this, it has also been suggested to the management team of the Tesco that
there must be CSR activities organised by this company so that there is development of
good reputation of this company within market as well as in front of the investors.
Alternative research method
In the present research, investigator is using questionnaire for collecting information for
completing research. There is an alternative method which can be used for obtaining results for
this type of research. The alternative research method which can be used by the researcher in
order to perform the whole work in an effective manner is selecting an interview method.
Moreover, face to face interview and observation method can also be used for conducting this
type of research.
CONCLUSION
From the above discussion it is concluded that it is important for companies to organise
CSR activities. The stakeholders of the company are essential factors which are to be analysed
by the company. Moreover, it is important for the company that they are taking care of their
stakeholders. The board of the directors are responsible for making decisions regarding the CSR
activities.

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