Comyst Technologies - Case Study

RUNNING HEAD: CST CASE STUDY
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1CST CASE STUDY
EXECUTIVE SUMMARY:
Comyst Technologies (CST) is the company whose employee issues are the main focus of this
report. Software used for multinational communication forms the ground of work for this
company. Further they also work as a system developer. Defence and emergency services are the
sectors that are served by this company. Employee engagement and employee performance are
the two main issue faced by the management leaders of Comyst Technologies. Nikpour (2017)
has stated that how the employees in organisational structure perform immensely affects the
success, productivity, reputation and acceptance of a company. Therefore it is imperative that a
downfall in the employee performance level would produce a major impact on the organisational
activities, functions and the reputation of a company. The report analyses the situation of the
company in the light of various theories and recommends the necessary steps.

2CST CASE STUDY
Table of Contents
EXECUTIVE SUMMARY:............................................................................................................1
Introduction:....................................................................................................................................3
Background:.....................................................................................................................................3
Current Issues in Comyst Technologies..........................................................................................4
Objectives of CST............................................................................................................................5
Recommendation:..........................................................................................................................10
Conclusion:....................................................................................................................................12

3CST CASE STUDY
Introduction:
Employees form one of the most important parts of a company. They are vital to the
improvement and success of the company. Dignity, Market Position and the reputation of a
company is dependent on the employees, particularly on their performance level (Kramar, 2014).
Different activities for example productivity, performance improvement, customer service, and
retention and so on, determine the success of an employee in his or her role. In the working
structure of a company there are various responsibilities, like establishing team trends, achieving
organisational goals, maintaining creative and healthy work environment, which the staffs are
supposed to carry on their shoulders. These responsibilities are necessary in order to help the
company build up targets and achieve those (Verburg et al. 2018). However, due to some
persistent employee issues Comyst Technologies (CST) has found it difficult to win three big
tenders against its competitors. These significant employee issues have cost the company its
reputation, which has substantially decreased in the last few years. This report aims at finding
solutions, which are both practical as well as helpful to the company, and thereby helping the
company to re-achieve their pervious reputation and market share.
Background:
Comyst Technologies (CST) is the company whose employee issues are the main focus
of this report. Software used for multinational communication forms the ground of work for this
company. Further they also work as a system developer. Defence and emergency services are the
sectors that are served by this company. This company has over the years became a global entity,
expanding its services to the countries like United States, Australia, India, New Zealand, South