Managing the Customer Experience in Food and Beverage Industry

This presentation discusses the importance of managing the customer experience in the food and beverage industry. It covers various types of businesses, rating systems, and current/future trends affecting the industry. The presentation also highlights the legal requirements of the food and beverage department.

Managing the Customer Experience

Table of Content
◦Introduction
◦Various types of businesses in food and beverage
industry
◦Different rating systems used for the food and
beverage industry
◦Current and future trends affecting food and beverage
businesses
◦Conclusion

Introduction
In hospitality industry, the food and
beverage sector plays an important role as
it helps the business organisation in
generating higher profits. This department
perform the function of providing food and
beverages of good quality to the
customers.

Various types of businesses in food and beverage industry
There are various types of businesses are in the
sector of food and beverage. Below mentioned are
some of them:
◦Speciality Restaurant
◦Multi Cuisine Restaurant
◦Coffee Shop
◦Banquets

Different rating systems used for the food and beverage
industry
Below mentioned is the explanation of star rating system
which is being adopted by the food and beverage industry
along with the hospitality industry:
◦1 Star
◦2 Star
◦3 Star
◦4 Star
◦5 Star

Current and future trends affecting food and beverage
businesses
Below mentioned are the several factors which can affect the current and future
trends of the market:
◦Safety and food items
◦Innovation and uniqueness
◦Changing Customer's preferences

Conclusion
 According to the above PPT, the hotel industry generates the most revenue
inside the economy. The food and beverage department is critical to the
organization's profit maximisation. There are various types of F&B Outlets
that contribute to the business's profit maximisation. A food and beverage
executive must be vibrant and task management in order to manage the entire
department. Furthermore, it explains the Food and Beverage department's legal
requirements.

References
◦Gandhi and et. al., 2020. Food wastes from hospitality sector as versatile
bioresources for bio‑products: an overview. JOURNAL OF MATERIAL
CYCLES AND WASTE MANAGEMENT.
◦Jide, P., 2019. Exploring the Obstacles Executive Leaders Must Remove for
Women Leaders to Succeed in the Food and Beverage Industry (Doctoral
dissertation, Colorado Technical University).
◦Kafetzopoulos, D. and Skalkos, D., 2019. An audit of innovation drivers: some
empirical findings in Greek agri-food firms. European Journal of Innovation
Management.