This presentation discusses the roles and services of E-CRM, including its advantages, use, and management. It covers the areas of sales, marketing, support, and feedback, as well as the facilities it provides, such as e-mail marketing, relationship management, filing and documents, calls management, and follow-up. It also explores the services offered by E-CRM software, including business analysis, financial solutions, customer service, marketing strategy, and more. The presentation includes references to relevant studies on the topic.