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Report | An approach for business

   

Added on  2022-10-04

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An approach for business
CUSTOMER
RELATIONSHIP
MANAGEMENT (CRM)

e-CRM
An organization has used e-
CRM for managing their
customers in a proper way.
E-CRM (Customer
Relationship Management)
system has used for
managing different functions
There are some parts of
CRM, which areas:
Sales
Marketing
Support
Feedback

E-CRM use
E-CRM provides these
facilities, which areas:
Relationship management
E-Mail integration
E-Mail marketing
Customers phone support
Process Documents
Hardware and software
Follow-up and projects

Services of E-CRM
E-CRM software has provided
these services, which areas:
Business analysis
Financial Solutions
Sales
Customer service
Marketing strategy

Manage Accounts
Admin can use authentication for the improvement
of processes and they can manage all the users and
operators accounts I choose AIA Australia as a
company., which provides insurance to other
companies.

Manage Contacts
Contact can be managed easily. There are some
important factor of the e-CRM, which can manage all
operations (Joseph, 2016)

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