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E-CRM Roles and Services: Advantages, Use, and Management

   

Added on  2022-10-04

22 Pages543 Words367 Views
CUSTOMER RELATIONSHIP
MANAGEMENT
E-CRM
E-CRM Roles and Services: Advantages, Use, and Management_1
e-CRM Roles
• It has provided various
advantages to the
company
• There are some parts
of CRM, which areas:
• Sales
• Marketing
• Support
• Feedback
E-CRM Roles and Services: Advantages, Use, and Management_2
E-CRM use
• E-CRM provides these
facilities, which areas:
• E-Mail marketing
• Relationship management
• E-Mail integration
• Filing and Documents
• Calls management
• Follow-up
E-CRM Roles and Services: Advantages, Use, and Management_3
Services of e-CRM
• E-CRM software has
provided these services,
which areas:
• Business analysis
• Financial Solutions
• Sales
• Customer service
• Marketing strategy
(Hassan,Nawaz, Lashari, and
Zafar, 2015).
E-CRM Roles and Services: Advantages, Use, and Management_4
Manage Accounts
• Administrator can create all the things according to the operator and
customers. InsureLife, Australia provides insurance to other companies.
E-CRM Roles and Services: Advantages, Use, and Management_5
Manage Contacts
• Contact can be managed easily
E-CRM Roles and Services: Advantages, Use, and Management_6

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