Customer Service

(TASK C)
CUSTOMER
SERVICES

Cover Table
 Introduction
 Customer requirements and the satisfaction level for hospi
tality business
 Role playing in delivery of services in hotel to customer
 Review performance
 Recommendation for improving delivery of services
 References

INTRODUCTION
Effective Customer services contribute in making them repetitive
purchase with brand through influencing their perception after
getting better exposure and experience to the Hilton services.
In this particular presentation the process followed by the hospita
lity industry to provide effective services to the customer as pe
r the required standards.

Customer requirements and the satisfaction l
evel for hospitality business
The requirement for the customers should be met effectively in ord
er to increase the satisfaction level of the customers in workin
g process of Hilton hotel. Some of the determining aspects for
the customer satisfaction level are as follows:
 Customer expectation
 Service quality
 Effectiveness of communication system