Customer Service Of Centre Parcs Assignment PDF
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Added on 2021-04-16
Customer Service Of Centre Parcs Assignment PDF
Added on 2021-04-16
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Running head: CUSTOMER SERVICE OF CENTER PARCSCustomer Service of Center ParcsName of the studentName of the UniversityAuthor note
1CUSTOMER SERVICE OF CENTER PARCSExecutive SummaryThe primary aim of this report is to talk about the kinds of customers that visit the HolidayVillage Center Parcs. It also elaborates on the needs of the customer and the techniques thatcan be made use of in order to analyze effectiveness in relation to customer service. It willalso expound on the quality system that can be implemented in Center Parcs and the actionguidelines that can help in improving the quality of service of Center Parcs.
2CUSTOMER SERVICE OF CENTER PARCSTable of ContentsIntroduction................................................................................................................................3Kinds of Customers in Center Parcs..........................................................................................3Needs of customer and their contribution to the success of Center Parcs.................................5Major techniques that they can use to analyse effectiveness of customer service.....................7A quality system that can be implemented................................................................................7Action guidelines of the skills of customer service at Center Parcs..........................................8Conclusion:..............................................................................................................................11References:...............................................................................................................................12
3CUSTOMER SERVICE OF CENTER PARCSIntroductionCenter Parcs is a holiday company which developed in Holland. Its primary purposewas of providing people with that of short break in the midst of nature. Piet Derkson who wasa Dutch was responsible for establishing Center Parcs and he created short holiday break inthe year 1967. It led to the opening of the first holiday village called De Lommerbergenwithin Holland (Centerparcs.co.uk, 2018). Center Parcs linked the factor of businessdevelopment to that of responsibility in relation to land management. It signalled the openingof an environmental movement that was based on sound ecological principle. Center ParcsUK started business after opening of Sherwood Forest village. The principles of ecologicaldesign have become a part of the accepted vocabulary of the urban population. They areappreciated by the broader public at the present age. The book of Alan Ruff called “ Hollandand the Ecological Landscapes” brought in the development of a new environmentalmovement. Nature Conservation Law refers to the legal framework in relation to themanagement of the protected areas. It can help in affording protection to the nature areaswhich have not been managed properly. This report throws light on the different kind ofcustomers that visits Center Parcs and their needs that make them visit the holiday resort. Italso discusses about the major techniques that can be used by Center Parcs in order to analyzeeffectiveness in relation to customer service. It also elaborates on the quality system that canbe made use of in order to increase the performance of the company. It also talks about theguidelines that can be implemented in Center Parcs in order to improve the experience of thecustomer.Kinds of Customers in Center ParcsThe kinds of customers that visit Center Parcs are of different types who want to fulfildifferent motives. Young people will visit Center Parcs for the different sports facilities like
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