Professional Development for Customer Service Representative

Running head: PROFESSIONAL DEVELOPMENT
PROFESSIONAL DEVELOPMENT
Name of the Student:
Name of the University:
Author note:

1PROFESSIONAL DEVELOPMENT
1. Review your job description and your organization’s business plans, business goals,
policies and procedures.
Job Description
Job Position- Customer Service Representative
Salary band- 46,800$ yearly
Working hours- 8hours
Location- Bank of Queensland Newstead, Gasworks Plaza
Accountable to- performance in the probation period of 3 months
Job Summary- Customer Service Representative is required to attract the potential
customers by means of answering their queries related to the service that is being delivered
and suggesting more information regarding the other services and products. He or she is also
required to process the orders, prepare the correspondences as well as fulfilling the needs of
the customers for ensuring that the customers are satisfied.
Job responsibilities
a) Opening and maintaining customer accounts
b) Recording the account information
c) Resolving queries related to services and products
d) Maintaining financial accounts
e) Preparing reports on services and products
f) Managing incoming calls
g) Meeting sales targets
h) Suggesting solutions during product malfunctioning

2PROFESSIONAL DEVELOPMENT
Job Requirements
a) Ability of customer orientation for responding to different types of characters
b) Is familiar with the CRM practices and systems
c) Skill of active listening and phone contact handling
d) Multi-tasking skills and effective time management
Educational Requirements
a) College degree preferred
b) High School Diploma (any background)
Skills and Proficiencies
a) Documentation skills
b) Market Knowledge
c) Quality focus
d) Multitasking
e) Customer Service
f) Negotiation
g) Patience
h) Attention to details
i) Positive attitude
j) Resolving conflict
k) Phone skills
Business Goals
a) Increasing the value of the shareholder
b) Maintaining credit quality