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BSBWOR501 Manage Personal Work Priorities and Professional Development - Assignment

   

Added on  2020-05-04

15 Pages3680 Words32 Views
Running head: PROFESSIONAL SKILLS0DEVELOPMENT OFPROFESSIONAL SKILLS

PROFESSIONAL SKILLS1Table of ContentsAssessment 1:..............................................................................................................................................2Position description:................................................................................................................................2Work plan:...............................................................................................................................................3Journal:....................................................................................................................................................4Assignment 2:..............................................................................................................................................7Professional development plan:...............................................................................................................7Meeting notes:.........................................................................................................................................8Journal:....................................................................................................................................................9References:................................................................................................................................................11

PROFESSIONAL SKILLS2Assessment 1:Position description:Title: customer support executiveDepartment: customer supportReporting to: customer support managerEmployment status: regularJob responsibilities and duties:Resolving the various issues of the customers by answering their queries.Maintaining and opening the accounts of the customers to record the relevant informationabout the products and the services experienced by the customers.Recording the complaints of the customers and providing the relevant solutions regardingthe products and the services that the customers have bought from the company (Amick,Lee, Hogg-Johnson, Katz, Brouwer, Franche & Bültmann, 2017). Providing information of the products and services to the customers. Maintaining financial and payments accounts of the customers and following upon theorders.Skill and qualifications requirement:Market knowledge, products and services knowledge, problem solving skills, time managementskills, technical knowledge, basic computer knowledge and skills, customers handling skills, etc. Goals for customer support executive:Personal goals:Improving and polishing the communication skillsAchieving the monthly targets an improving the quality of the workTeam goals:

PROFESSIONAL SKILLS3Achieving the team targetsImproving the information flow and communication between the teamWork plan:Activity Description Goals KPI’s TimeframePersonresponsibleInformationinteractionbetween theteammembers.Clarificationof the roles.Properdefinition ofthe goals ofthe teamDevelopmentof effectivecommunication portalProblemsolvingsessionsThese are theactivities thatare requiredto beconducted inorder tomake theteam workefficientenough sothat the gaolsof the teamcan beachieved. Itis required todevelop theefficientcommunication betweenthe membersof the teamso that thereEnhancingefficiency ofcommunication andinformationflow in theteamProperreach ofinformation on timeReductionof problemandconflictsamongstthe team.3monthsHRmanager Customer supportmanager

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