Customer Service

Running head: CUSTOMER SERVICE 1
Customer Service
Student’s Name
Institutional Affiliation

CUSTOMER SERVICE 2
Task 1
Australian Hardware’s Customer Service Strategy
Internal Customer Requirements
The internal customers are board members, co-workers, and superiors (Kim, Beatson, &
Johnston, 2015). The hardware is responsible for training workers to improve their service
delivery skills.
External Customer Requirements
The external customers include the clients, suppliers, the general public, and suppliers (Grace, &
Lo Iacono, 2015). The hardware aims to provide accurate, precise, specific and responsive
information to external customers at all times.
Customer Service Standards
The standards of information sharing between the hardware and the customers include
timeliness, accuracy, and appropriateness (Bitoiu, & Radulescu, 2015). The firm aims to deliver
products to customers in the agreed time.
Procedure for Implementing the Standards
The hardware will train the employees on observing the standards of timeliness,
accuracy, and appropriateness. It will also have uniform standards for delivering goods to the
clients.
The process of Handling Complaints and Grievances
The board or the employees will first listen to the grievances and record the necessary
details. The management will then search for every aspect and discusses the alternatives for
solving the issue. The organization will then move quickly to solve the problem and conduct a
follow-up process.