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Customer Service Questionnaire Results and Recommendations for Bishop's Gate Hotel

   

Added on  2023-04-05

15 Pages1073 Words103 Views
CUSTOMER
SERVICE

QUESTIONNAIRE
1. Are you satisfied with the service
provided by Bishop’s Gate hotel?
Options Number of responses Total customers Response %
Very satisfied 20 50 40%
Satisfied 15 50 30%
Neutral 8 50 16%
Dissatisfied 5 50 10%
Very dissatisfied 2 50 4%

QUESTIONNAIRE
:
From the above graph, it could be observed that
the customer satisfaction rate of Bishop’s Gate
Hotel is comparatively higher. Most of the
customers have said that the service provided by
the hotel is better. Only a few customers are not
satisfied with the service provided by the hotel.

QUESTIONNAIRE
2. Do you prefer Bishop’s Gate hotel
than other hotels?
Options Number of responses Total customers Response %
Yes 30 50 60%
No 20 50 40%

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