Table of Contents INTRODUCTION.........................................................................................................................1 MAIN BODY...................................................................................................................................1 Personal analysis..........................................................................................................................1 Career action plan.......................................................................................................................3 CV...............................................................................................................................................5 CONCLUSION..............................................................................................................................5 REFERENCES................................................................................................................................7 APPENDICES................................................................................................................................8 Curriculum Vitae.........................................................................................................................8
INTRODUCTION Job opportunities are possibility or chances of employment (Sato and Watanabe,2016). It have potentials to turn into real job. It have been identified that banking industry have made quick strides in restructuring aligning itself into competitive business environment. In the sector, wide number of job opportunities are available for an individual to work. Banking sector of UK is among prominent industries which have adapted emerging changes that benefits the clients in wide numbers. In the industry, I identified that job opportunity of Customer Relationship Manager is suitable and requires skills and expertise of communication skills, marketing skills, teamwork, problem solving, interpersonal skills, adaptability, financial skills etc. The industry provides immense job opportunities to grow and gain excel proficiency in order to achieve huge development opportunities in future. With these skills and expertise, customer relationship manager deals with customers as well as offers then multiple banking together with financial advisory. The present report includes personal analysis, career action plan and CV. MAIN BODY Personal analysis Skills, knowledge and experience are crucial elements that are required in specific job position in any field (Schlee and Karns, 2017). To manage needs and maintain relationship with customers, customer relationship manager plays important roles in the banking industry. For me customer relationship manager is suitable job opportunity as individual at this position explores consultations, research career, building trusted relationships, protecting the brand and enforcing plans which meets customer needs at global level. My current skills, knowledge and experience as customer relationship manager are as reviewed: Communication skills: The most significant skills that is required for me to work as customer relationship manager is communication skill (Englund and Bucero, 2019). This assist me to listen, speak and write properly and in understandable manner so that I can hear complaints of customers and respond accordingly through resolving their complaints with effective suggestion or solution. Adaptability:Itincludesabilitytoadjustwithchangespertaininginbusiness environment. I think, being adaptable in career means a person is able to respond towards 1
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changing ideas, expectations, strategies, responsibilities and other related workings in quick manner. Problem solving: The skill and expertise assist in determining source of any problem together with finding effective solution for it. It is crucial in every career and at every level (Cournoyer, 2016). According to me, job position of customer relationship manager requires problem solving skill so to solve grievances, complaints and issues of customers effective and provide them higher satisfactions. I have the skill in me as I solves problem of others nearby me that builds strong relationship between us. Teamwork: It iscollaborativeeffort of teamfor reachingcommonobjectivesto completing of specified task promptly and effectively. As customer relationship manager in bank works with entire team of marketing and administration, the skill is important. It is analysed by me that I have some team work skill within me as I have worked in a team and completed assigned tasks on time when I was pursuing my education. Marketing skills: In any field, marketing skill is key as it helps in promoting the brand with unique tactics and retaining customers for longer duration. It includes dimensions related to confidence to deliver information to mass public, devising multiple marketing strategies and implementing themprominently. I have marketingskill in me as I have promoted various products to audiences and gained success when I was completing my graduation. Interpersonal skills: The skill that is used in every day life by an individual when they communicate together with interact with another people (Friend and Malshe, 2016). I think that interpersonal skill is foundation of success in everyone's life. Financial skills: It is potential for using knowledge as well as understand ways to manage unpredictable circumstance for solving financial problem together with turning it into advantage and opportunity. Banking sector requires high level of accounting skills and I think I have it as I have full command on financial and management accounting that will assist me to avoid and reduce any complexity while working as customer relationship manager. As per the review of my current skills, knowledge and expertise, I analysed that following are my existing strength and areas that will develop my profession as customer relationship manager in banking industry: Financial skill: I am much excellent in managing finance which will me one of effective skill of mine to work on the job position of Customer Relationship manager. All the principles of 2
accounting are on my tips and I have huge knowledge to manage and increase financial position of company that is my key strength. Marketing skill: I have huge ideas and unique concepts to market organisational products to customers and influence them to make purchase decision. Addition to this, I also have experience in devising marketing advertisements and strategies for gaining recognition in market. Communication skill: I know how to communicate with others and in which tone. I have managed various situation that are tougher for other to work on. Moreover, I have proficiency in different languages that is a strength of mine to manage customers and clients in my career. Problem solving skill: I have solved huge problems of others in limited durations which have improved my problem solving skill and listed it in my strengths. It assists to address risks, fixing complex situations, improving performance and seizing opportunity (Adams and Graham, 2017). Despite of strengths, there are some skills in which I lack behind for job position of Customer relationship manager. Following are some of my areas that needs further development: Team work: I lack in working with teams as different people have different ways to complete tasks which I think I need to improve. When I was working in team, I was unable to work as other team members due to differences in perceptions and ways of performing things. I lack in the area and I think I also feel weak in working with teams. Adaptability: Adaptability requires adjustments to changing situations. I feel that I lack in adapting the business environment that constantly change and results in totally new situation. I need to develop myself for getting adaptable to situations that constantly change so to secure position of customer relationship manager. Interpersonal skills:In this area, I have limited ways to work and this requires further development to work as customer relationship manager as the job position needs high level of interpersonalskillstocommunicateandmaintainrelationshipswithmultiplecustomers effectively in banking industry. Career action plan Career action plan refers to dynamic planning document that is owned and managed by a person that intends to reflect towards enhancing career development learning(Alain, Rousseau, 3
and Carrer, 2018). In order to develop my weaknesses for career as customer relationship manager, my career action plan is as follows: ObjectivesExisting Proficiency Target Proficiency Development actions Criteriaof Judging Time Scale Toimprove Team work I lack in working inteamand performingtask thatrequires coordinationwith other people. I feel hesitatedtoshare myviewsand thoughtsfor implementing with thepeoplethat havedifferent waysthanmeto complete activities. Ihavehuge urgeto developmy teamwork while managing thoughtsand coordinating actionswith others in team. I will develop my teamwork throughbuilding trustandrespect forperceptions and ways to work ofothers, becoming socialise, recognisinggood work,and activelytaking participationin decisionmaking with others. Itwillbe judges as per completion of tasksand implementin gdecision withothers (Latham, 2018). 4 months Tobecome adaptableto changing situation Ifeel uncomfortablein adaptingdynamic environmentand implementingby ideasasithave hugepossibilities tocreate unfavourableand ineffective results. I to adapt my workingwith changing situationsin business environment andbecome effectiveto implement decisionsand achieve Forcustomer relationship manager,Iwill become adaptable through becoming resilientand perseverate person,learning fromchanging situation, improvising, By implementin gdecisions and achieving successin changing situations within banking industry. 3 months 4
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successwhen some decisionsare executedin changing situations. adoptingcando positiveattitude tochangeand involving creativity. making strong interrelations hipwith other employees. Todevelop interpersonal skills Ifeelthatlotof reasons hinders mu interpersonalskill whilesharing conceptsor thoughtswith others. Ihaveto improvemy interpersonal skillsand enhancemy interactions withknown andunknown people. Todevelop interpersonal skills,Iwill cultivatepositive outlook, acknowledge othersexpertise andshowreal interestin thoughtsof others. Thecriteria ofjudging attainment of theskillis sharingand interacting withothers easily (Rajola, 2019). 3 months CV Curriculum Vitae refers to a brief account of career objective, education, previous occupation, skills, qualifications and other related information which is sent with job application (Yıldırım, 2019). The CV is attached in Appendix. CONCLUSION From the information, it have been concluded that an individual have multiple job opportunities in any field or industry. Key skills, knowledge and expertise that is required to work for a designation are team work, communication skills, adaptability, problem solving, marketing skills, finance skills etc. The knowledge and skills that are strength of person are 5
communication skills, marketing skills, problem skills and finance skills. I feel that career action plan assist an individual in setting their objectives, clarifying actions for attaining objectives and making commitments to participate in prearranged activities. In proper completion of project, I feel happy and motivated to work on some other projects also. 6
REFERENCES Books and Journals: Sato, A. H. and Watanabe, T., 2016, December. Measuring activities and values of industrial clusters based on job opportunity data collected from an internet Japanese job matching site. In2016 IEEE International Conference on Big Data (Big Data)(pp. 2199-2208). IEEE. Schlee, R. P. and Karns, G. L., 2017. Job requirements for marketing graduates: Are there differences in the knowledge, skills, and personal attributes needed for different salary levels?.Journal of Marketing Education.39(2). pp.69-81. Englund,R.andBucero,A.,2019.Thecompleteprojectmanager:Integratingpeople, organizational, and technical skills. Berrett-Koehler Publishers. Cournoyer, B. R., 2016.The social work skills workbook. Cengage Learning. Friend, S. B. and Malshe, A., 2016. Key skills for crafting customer solutions within an ecosystem: A theories-in-use perspective.Journal of Service Research.19(2). pp.174- 191. Adams, F. G. and Graham, K. W., 2017. Integration, knowledge creation and B2B governance: Theroleofresourcehierarchiesinfinancialperformance.IndustrialMarketing Management.63.pp.179-191. Rajola, F., 2019.Customer Relationship Management in the Financial Industry Organizational Processes and Technology Innovation. Springer-Verlag. Alain, M., Rousseau, M. and Carrer, F., 2018. Measuring police integrity: Futile exercise or worthwhile effort in personnel management? Revisiting survey data from two previous studies in order to assess the psychometric qualities of the Klockars questionnaire. Journal of Police and Criminal Psychology, pp.1-13. Latham, G. P., 2018.Becoming the evidence-based manager: How to put the science of management to work for you. Hachette UK. Yıldırım, Ç.V., 2019. Experimental comparison of the performance of nanofluids, cryogenic and hybrid cooling in turning of Inconel 625.Tribology International.137.pp.366-378. 7
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Ion Iulian Garamia SMITH STREET 87,COVENTRY,CV4 2EH0123 028 1017iuxxx @yahoo.com PERSONAL PROFILE Exceptional self-motivated leader extremely organizes talented, fast learner and focused. I am looking to further develop and use my skills in a year in industry placement, specifically in business. EDUCATION Secondary School. Bucks University-London, Regent College. Business studies. WORK EXPERIENCE Present: Royal Mail DEC 2016- Present Responsibilities Deliver the mail to homes and business. keepingcustomer updatesaboutlatestservicesand productsfor enhancingsales demand. Collect signatures for recorded and registered mail. Conducting business reviews through CRM programs. Be able to cope with early starts and working in all weather conditions. Reliable and trustworthy. Building as well as maintaining profitable relationship with potential and prospective customers. HOBBIES AND ACHIEVEMENTS Teamwork. Communication. Charity events volunteer. SKILLS Marketing skills. 9
Financial skills. Problem solving skills. Declaration I hereby declare that the mentioned information is correct and accurate as per my knowledge. Date: July 30, 2020 10