This document discusses the digitalization of a business process, focusing on the opportunities and tools that can be employed for efficient operations. It explores the concept of business intelligence and how it can help in transforming data into actionable insights. The document also highlights the importance of information and data management systems in running business processes and suggests the use of big data analytics for better decision-making. Additionally, it discusses the opportunities for employing intelligent tools and systems in the business process and what can be expected from these tools.